| copyright | lastupdated | ||
|---|---|---|---|
|
2019-02-06 |
{:shortdesc: .shortdesc} {:codeblock: .codeblock} {:screen: .screen} {:new_window: target="_blank"} {:faq: data-hd-content-type='faq'}
{: #accountfaqs}
{: #create-account} {: faq}
Go to {{site.data.keyword.Bluemix}}{: new_window} 
, and click Create an {{site.data.keyword.Bluemix_notm}} account to create a Lite account that never expires. See Lite account for more details about the included features.
{: #account-error} {: faq}
You can create a support case if you get an error when you try to create your account.
- Click Support from the {{site.data.keyword.Bluemix}} console menu bar.
- Click Create a case from the Need more help section.
- Answer the questions regarding the case.
- An email notification is sent after the case is opened. Follow the instructions for further communication.
{: #cloud-foundry} {: faq}
Cloud Foundry is an open source platform as a service (PaaS) option available through {{site.data.keyword.Bluemix_notm}} Public for building and deploying applications on the cloud. Cloud Foundry organizations and spaces are used to organize resources and apps available within specific regions.
For more information about managing orgs and spaces, see Adding orgs and spaces. And, if you’re interested in learning more about how to provide access to resources in a Cloud Foundry space, see Cloud Foundry access.
{: #move-org-diff-account} {: faq}
Currently, you can't migrate an org to a different account.
{: #whichregions} {: faq}
In a Lite account, you can work in only one region. In a Pay-As-You-Go or Subscription account, you can access all available regions.
{: #whatisliteplan} {: faq}
A Lite plan is a free quota-based service plan. You can use a service Lite plan to build an app without incurring any charges. A Lite plan might be offered on a monthly cycle that is renewed each month or on a one-off usage basis. You can have one instance per Lite plan service. Lite pricing plans are offered in all accounts. For more information about Lite accounts, see Account types.
{: #monthlyquota} {: faq}
Reaching any quota limit for Lite plan instances suspends the service for that month. Quota limits are per org, not per instance. New instances that are created in the same org reflect any usage from previous instances. The quota limits reset on the first of every month.
{: #resourcelimit} {: faq}
If you have a billable account, there's no limit to the number of resource groups, orgs, or spaces that you can create within your account. However, if you have a Lite account, you're limited to one org and one resource group.
{: #changeacct} {: faq}
- To convert your 30-day trial to a Lite account, contact {{site.data.keyword.Bluemix_notm}} Sales
{: new_window}. After confirming eligibility, the Sales team shares a unique link that you can use to try to convert your account. Successful conversion isn't guaranteed as Lite accounts aren't entirely compatible with 30-day trials. - To upgrade from a Lite to a Pay-As-You-Go account or a Subscription account, go to Account settings.
- To upgrade to a Pay-As-You-Go account, click Add credit card.
- To upgrade to a Subscription account, click Upgrade.
- To convert between Pay-As-You-Go and Subscription account types, contact {{site.data.keyword.Bluemix_notm}} Sales {: new_window}.
{: #nochange} {: faq}
Yes, you can upgrade to a billable account and continue to use the instances you created with your Lite account.
{: #upgrade} {: faq}
To upgrade your Pay-As-You-Go account to a Subscription account, contact IBM Cloud Sales{: new_window} .
{: #updatepayment} {: faq}
You can update the payment method that's associated with your account by going to Payments in the console. Under Add Payment Method, enter in the billing information for your new card, then click Add credit card.
To switch to a different payment method, select Pay with Other and then click Submit change request. A support case to change your payment method will be created for you.
{: #reset-password} {: faq}
To reset your account password, go to the Avatar icon 
> Profile and settings. Then, click Change or reset from the Account user information tile.
To reset your VPN password, complete the following steps:
- Go to Manage > Access (IAM), and select Users.
- Select the user.
- From the VPN subnets section, click the Edit icon
to enter a new VPN password. - Click Apply.
{: #cancelaccount} {: faq}
For Pay-As-You-Go or Subscription accounts, the quickest way to cancel your account is to contact us through live chat or by calling 1-866-325-0045 and selecting the third option. Alternatively, you can open a support case.
To cancel a Lite account, go to Account settings and click Deactivate account.
{: #deleteaccount} {: faq}
Contact {{site.data.keyword.Bluemix_notm}} Support {: new_window} to open a support case and request to delete your account. If you have data that is associated with your old account that you want to move to a new account, include this information in your email.
{: #account-deactivated} {: faq}
Your account might be deactivated for the following reasons:
- For trial accounts, the trial period ended. To reactivate your account, log in to your account and upgrade it to a Pay-As-You-Go account.
- An authorized user canceled the account.
- The account is suspended. At the discretion of IBM, accounts that violate the acceptable usage behaviors of the {{site.data.keyword.Bluemix_notm}} services can be disabled without notice. Some services can be restored if users correct their usage behaviors after they're notified of the offensive action.
If you believe your account was deactivated in error, contact support by calling 1-866-325-0045 and selecting the third option.
{: #contactsupport} {: faq}
Click Support from the console menu bar to go to the Support Center.
{: #freetrial} {: faq}
{{site.data.keyword.Bluemix_notm}} trial accounts are available for faculty and students at accredited academic institutions. To qualify for a trial account, go to Harness the Power of IBM {: new_window} and validate your institution credentials.
{: #al_login} {: faq}
After you link your account, use your IBMid to log in to the {{site.data.keyword.Bluemix}} console.
{: #al_support} {: faq}
After you link your account, you keep the same level of support when you add {{site.data.keyword.Bluemix_notm}} platform to your account.
{: #al_morehelp} {: faq}
- See the Steps to Link your IaaS and PaaS Accounts blog{: new_window} for helpful information.
- From the {{site.data.keyword.BluSoftlayer_full}} customer portal, open a Sales Live Chat to ask account questions.
- Open a ticket from the customer portal. Select Support > Add ticket and then, in the Subject field, select Accounting Request to route your account question to the correct support team.
{: #al_multacct} {: faq}
If you have multiple SoftLayer accounts, you must link the accounts that have a matching {{site.data.keyword.Bluemix_notm}} platform account, and an accompanying IBMid.
If you don't have a matching {{site.data.keyword.Bluemix_notm}} platform account, and an accompanying IBMid account, a new SoftLayer account can be created to link the accounts.
{: #al_incent} {: faq}
When you link your accounts, you can use a $200 promotional credit to try {{site.data.keyword.Bluemix_notm}} services.
To learn more about the $200 promotional credit, see Pay-As-You-Go account.
{: #al_owaffslacct} {: faq}
It means that your account has access to all {{site.data.keyword.Bluemix_notm}} platform offerings. After you add the {{site.data.keyword.Bluemix_notm}} platform offering to your account, your account master must enable the user to have access to the offering.
For more information about being an account master, see Working with users.
{: #al_howaffslmastacct} {: faq}
You can still use the ID for your SoftLayer account to sign in to the customer portal because the {{site.data.keyword.Bluemix_notm}} console is accessible with IBMids.
{: #switch-between-accounts} {: faq}
If you have more than one account, you can click your account name to select another account that you have access to.
{: #switch-account-owners} {: faq}
You can't switch the owner of an account, but you can change resource owners. To learn more about switching ownership, see Transferring ownership of a private resource.
{: #batch-registration} {:faq}
When you register users for {{site.data.keyword.Bluemix_notm}}, you must register each user individually. {{site.data.keyword.Bluemix_notm}} doesn't support batch registration of users.
Go to {{site.data.keyword.Bluemix}}{: new_window} , and click Create an {{site.data.keyword.Bluemix_notm}} account. Then, complete the account registration form for each individual user.
{: #know-about-tags} {: faq}
You can use tags to organize and view resources across your account by filtering tags from your resource list. For more information, see Tagging resources.
{: #tags-visibility-account} {: faq}
Tags are visible throughout your account. If you have permission to see a resource, you can view all tags that are attached. For more information, see Granting users access to tag resources.
{: #permissions-add-remove-tags} {: faq}
You must have at least the Editor for IAM-enabled resources or the developer role in a Cloud Foundry space on a resource to add or remove tags on that resource. For more information, see Granting users access to tag resources.
{: # delete-tag} {: faq}
Before you can delete a tag, you must remove it from all resources. If you still can't delete it, the tag might be attached to a resource that you don't have permission to view. The same tag can be attached to several resources by different users in the same billing account. Users don't have the same visibility on all resources on the account.
{: #rename-tag} {: faq}
You can't edit the name of a tag. To rename a tag, remove it and reassign the resource with a new tag.