Cannot successfully interview ZEN 20 device #7481
Unanswered
Sraw
asked this question in
Request Support / Investigate Issue
Replies: 1 comment
-
Preliminary investigation: It looks like the device crashes after this command:
The command is acknowledged, but no response is sent and further communication fails for a few seconds. Next steps: Check if the same happens when included via Mesh instead of LR. |
Beta Was this translation helpful? Give feedback.
0 replies
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
-
Checklist
I have read and followed the above instructions
I have checked the troubleshooting section and my problem is not described there.
I have read the changelog and my problem was not mentioned there or the fix did not work.
Describe the issue
What is happening?
When trying to add ZEN 20 device to ZWave JS, the interview progress is stuck at the NodeInfo status. And also report the device as dead although I can ping the device.
What did you expect to happen instead?
Add the device without issue.
Steps to reproduce the behavior:
Software versions
zwave-js-ui: 9.27.8.6c82b1d
zwave-js: 14.3.7
Z-Wave Controller (Stick/Dongle/...)
discussions
Device information
Manufacturer: Zooz
Model name: Zen 20
Node ID: 271
Checklist
I made sure to provide a driver log on level debug.
The log includes a re-interview of the problematic device (if applicable).
The log includes the problematic interaction with the device (if applicable).
I provided the node ID of the problematic device (if applicable).
Upload Logfile
zwavejs_current.log
Beta Was this translation helpful? Give feedback.
All reactions