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HTML Email Keyword Examples

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Adam edited this page Feb 13, 2020 · 1 revision

When building notifications for SCSM or SCO, you can save some time by embedding MAILTO links into HTML based emails. Thereby introducing single click links to generate well formatted replies to be handled by the connector. Here are some examples:

[take]

You can <a href="mailto:email@domain.com?subject=[$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$]&body=By sending this email, I'm going to [take] this and assign it to myself.">take</a> this Work Item for yourself.<br />

[watch]

I want to <a href="mailto:email@domain.com?subject=[$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$]&body=By sending this email, I'm going to [watch] this on the portal.">watch</a> this Work Item.<br />

[stopwatch]

I'm going to <a href="mailto:email@domain.com?subject=[$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$]&body=By sending this email, I'm going to [stopwatch] on this Work Item from the portal.">stop watching</a> this Work Item.<br />

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