You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Upgrading from a previous version to 2021.4 fails.
Description
When upgrading from 2021.3 or an older version to 2021.4, the upgrade script throws an error after the backup of the database while attempting to restart the service.
yyyy-MM-dd hh:mm:ss CHECK Starting Alteryx Server upgrade to 2021.4.1.06380
yyyy-MM-dd hh:mm:ss INFO Retrieving current version
yyyy-MM-dd hh:mm:ss CHECK Start full backup of Alteryx Server
yyyy-MM-dd hh:mm:ss INFO Check Alteryx Service status
yyyy-MM-dd hh:mm:ss INFO Stopping Alteryx Service
yyyy-MM-dd hh:mm:ss CHECK Alteryx Service successfully stopped
yyyy-MM-dd hh:mm:ss INFO Create MongoDB database backup
yyyy-MM-dd hh:mm:ss INFO Backup configuration files
yyyy-MM-dd hh:mm:ss WARN SystemAlias configuration file could not be found
yyyy-MM-dd hh:mm:ss WARN SystemConnections configuration file could not be found
yyyy-MM-dd hh:mm:ss INFO Backup controller token
yyyy-MM-dd hh:mm:ss INFO Compress backup files
yyyy-MM-dd hh:mm:ss INFO Remove staging backup folder
yyyy-MM-dd hh:mm:ss INFO Starting Alteryx Service
yyyy-MM-dd hh:mm:ss ERROR Alteryx Service could not be started
Cause
This is due to two factors:
The AlteryxService.exe utility exit code when starting the Alteryx Service has changed between version 2021.3 and 2021.4.
Version
Success exit code
2021.3
2
2021.4
0
The backup triggered during the upgrade references the target version instead of the old one, which fails to pass the version check built to prevent the issue described above.
The text was updated successfully, but these errors were encountered:
Issue
Upgrading from a previous version to 2021.4 fails.
Description
When upgrading from 2021.3 or an older version to 2021.4, the upgrade script throws an error after the backup of the database while attempting to restart the service.
Cause
This is due to two factors:
The
AlteryxService.exe
utility exit code when starting the Alteryx Service has changed between version 2021.3 and 2021.4.The backup triggered during the upgrade references the target version instead of the old one, which fails to pass the version check built to prevent the issue described above.
The text was updated successfully, but these errors were encountered: