nps

Miscellaneous/net-promoter-score.md

@@ -0,0 +1,23 @@
+# Net Promoter Score (NPS)
+
+**_Posted on 29 Mar, 2024_**
+
+https://www.netpromotersystem.com/
+
+- Metric used to measure customer loyalty.
+- Calculated by asking customers how likely they are to recommend a product or service to a friend or colleague on a scale of 0 to 10.
+
+## Calculation
+
+- Promoters (score 9-10): Loyal customers who are likely to recommend the product or service.
+- Passives (score 7-8): Satisfied customers who are unlikely to actively promote the product or service.
+- Detractors (score 0-6): Unhappy customers who are likely to discourage others from using the product or service.
+
+The Net Promoter Score is calculated by subtracting the percentage of detractors from the percentage of promoters. The score can range from -100 to 100, with a higher score indicating higher customer loyalty.
+
+## Resources
+
+- [NPS of fortune 500 companies](https://web.archive.org/web/20240104003505/https://customer.guru/net-promoter-score/fortune-500)
+- [The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model](https://cambridgeservicealliance.eng.cam.ac.uk/system/files/documents/2016OctoberPaper_FallacyoftheNetPromoterScore.pdf)
+- [Survicate Blog's on NPS](https://survicate.com/blog/)
+- [The Ultimate Guide to Net Promoter Score](https://www.surveysensum.com/customer-experience/net-promoter-score?utm_source=reddit&utm_medium=page&utm_campaign=backlink)

README.md

@@ -40,7 +40,7 @@
 * [Git](#git) [**`10`**]
 * [Go](#go) [**`15`**]
 * [Meta](#meta) [**`3`**]
-* [Miscellaneous](#miscellaneous) [**`13`**]
+* [Miscellaneous](#miscellaneous) [**`14`**]
 * [People](#people) [**`1`**]
 * [Python](#python) [**`19`**]
 * [Shell](#shell) [**`29`**]
@@ -254,6 +254,7 @@
 <li><a target="_blank" href="https://github.com/Bhupesh-V/til/blob/master/Miscellaneous/internet-search-tricks-tips-for-developers.md">Internet search tips & tricks for developers</a>
 <li><a target="_blank" href="https://github.com/Bhupesh-V/til/blob/master/Miscellaneous/kill-open-ports-linux.md">Killing Open Ports in Linux</a>
 <li><a target="_blank" href="https://github.com/Bhupesh-V/til/blob/master/Miscellaneous/navigating-your-way-through-github-rest-api.md">Navigating your way through Github API</a>
+<li><a target="_blank" href="https://github.com/Bhupesh-V/til/blob/master/Miscellaneous/net-promoter-score.md">Net Promoter Score (NPS)</a>
 <li><a target="_blank" href="https://github.com/Bhupesh-V/til/blob/master/Miscellaneous/making-releases-github-gittag.md">Releases on GitHub</a>
 <li><a target="_blank" href="https://github.com/Bhupesh-V/til/blob/master/Miscellaneous/seo-tools.md">SEO Tools</a>
 <li><a target="_blank" href="https://github.com/Bhupesh-V/til/blob/master/Miscellaneous/semantic-versioning.md">Semantic Versioning</a>

SUMMARY.md

@@ -159,6 +159,7 @@
 <li><a href="Miscellaneous/internet-search-tricks-tips-for-developers.md">Internet search tips & tricks for developers</a>
 <li><a href="Miscellaneous/kill-open-ports-linux.md">Killing Open Ports in Linux</a>
 <li><a href="Miscellaneous/navigating-your-way-through-github-rest-api.md">Navigating your way through Github API</a>
+<li><a href="Miscellaneous/net-promoter-score.md">Net Promoter Score (NPS)</a>
 <li><a href="Miscellaneous/making-releases-github-gittag.md">Releases on GitHub</a>
 <li><a href="Miscellaneous/seo-tools.md">SEO Tools</a>
 <li><a href="Miscellaneous/semantic-versioning.md">Semantic Versioning</a>

count.json

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 {
- "count": 150
+ "count": 151
 }

recent_tils.json

@@ -1,4 +1,8 @@
 [
+ {
+  "title": "What does a Community Lead (or Organiser) do?",
+  "url": "https://til.bhupesh.me/community building/what-does-a-community-lead-organiser-do"
+ },
  {
   "title": "Full employment theorem",
   "url": "https://til.bhupesh.me/career/full-employment-theorem"
@@ -34,9 +38,5 @@
  {
   "title": "Leveling up from Software Engineer to Senior Software Engineer",
   "url": "https://til.bhupesh.me/career/leveling-up-from-software-engineer-to-senior-software-engineer"
- },
- {
-  "title": "Postgres 14 Internals: Data Organisation",
-  "url": "https://til.bhupesh.me/databases/postgres-internals-data-organisation"
  }
 ]