bytedesk.com Bytedesk

Bytedesk - Chat as a Service

Enterprise IM with AI powered LiveChat, Email support, Omnichannel customer service，alternative to zendesk/intercom

Language

Introduction

Team IM

Multi-level organizational structure
Role management
Permission management
Chat record management
Group chat

AI Chat

Chat with LLM
Chat with Knowledge base(RAG)

Customer Service

Support multiple channels
multiple routing strategies, and detailed assessment indicators
Seating workbench
Work order system
Seat management
Data dashboard
manual knowledge base
Skill group management
Real-time monitoring
Announcements
sensitive words
CRM
Report function,
Provide customers with integrated customer service workbench services

Docker

# 1. create network
docker network create bytedesk-network

# 2. start mysql
docker run -d \
  --name mysql-bytedesk \
  --network bytedesk-network \
  -e MYSQL_DATABASE=bytedesk_im \
  -e MYSQL_ROOT_PASSWORD=r8FqfdbWUaN3 \
  -p 3306:3306 \
  -v mysql_data:/var/lib/mysql \
  mysql:latest

# 3. start Redis
docker run -d \
  --name redis-bytedesk \
  --network bytedesk-network \
  -p 6379:6379 \
  -v redis_data:/data \
  redis/redis-stack-server:latest \
  /bin/sh -c "redis-server --requirepass qfRxz3tVT8Nh"

# 4. start Bytedesk
docker run -d \
  --name bytedesk \
  --network bytedesk-network \
  -p 9003:9003 \
  -p 9885:9885 \
  -v upload_data:/app/uploads \
  -e SPRING_DATASOURCE_URL=jdbc:mysql://mysql-bytedesk:3306/bytedesk_im \
  -e SPRING_DATASOURCE_USERNAME=root \
  -e SPRING_DATASOURCE_PASSWORD=r8FqfdbWUaN3 \
  -e SPRING_DATA_REDIS_HOST=redis-bytedesk \
  -e SPRING_DATA_REDIS_PASSWORD=qfRxz3tVT8Nh \
  registry.cn-hangzhou.aliyuncs.com/bytedesk/bytedesk:latest

# stop and remove
# docker stop bytedesk redis-bytedesk mysql-bytedesk
# docker rm bytedesk redis-bytedesk mysql-bytedesk
# docker network rm bytedesk-network