Find a framework support request in Case Management

app/models/support/case.rb

@@ -51,7 +51,9 @@ class Case < ApplicationRecord
     #   digital - specify cases
     #   nw_hub - north west hub cases
     #   sw_hub - south west hub cases
-    enum source: { digital: 0, nw_hub: 1, sw_hub: 2, incoming_email: 3 }
+    #   faf    - find a framework
+
+    enum source: { digital: 0, nw_hub: 1, sw_hub: 2, incoming_email: 3, faf: 4 }
 
     # Savings status
     #

app/models/support/interaction.rb

@@ -42,6 +42,7 @@ def self.model_name
       hub_notes: 5,
       hub_progress_notes: 6,
       hub_migration: 7,
+      faf_support_request: 8,
     }
 
     validates :body, presence: true, unless: proc { |a| a.support_request? }

app/presenters/support/case_hub_migration_form_presenter.rb

@@ -9,6 +9,8 @@ def full_name
 
     # @return [String]
     def category_name
+      return I18n.t("support.case_categorisations.label.none") if category_id.blank?
+
       @category_name ||= Support::Category.find(category_id).title
     end
 

app/presenters/support/category_presenter.rb

@@ -2,7 +2,7 @@ module Support
   class CategoryPresenter < BasePresenter
     # @return [String]
     def title
-      __getobj__.nil? ? "n/a" : super
+      __getobj__.nil? ? I18n.t("support.case_categorisations.label.none") : super
     end
   end
 end

app/presenters/support/interaction_presenter.rb

@@ -13,7 +13,9 @@ def additional_data
         when "organisation_id"
           formatted_hash["organisation_id"] = organisation(value).name
         when "category_id"
-          formatted_hash["category_id"] = category(value).title
+          formatted_hash["category_id"] = category(value).title if value.present?
+        when "referer"
+          formatted_hash["referer"] = referer
         else
           formatted_hash[field] = value
         end
@@ -80,8 +82,8 @@ def date_format
     #
     # @return [Array] with
     def contact_events
-      Interaction.event_types.reject do |key, _int|
-        %w[note support_request hub_notes hub_progress_notes hub_migration].include?(key)
+      Support::Interaction.event_types.reject do |key, _int|
+        %w[note support_request hub_notes hub_progress_notes hub_migration faf_support_request].include?(key)
       end
     end
 

app/views/support/migrations/hub_cases/forms/_case_form.html.erb

@@ -34,6 +34,7 @@
   %>
 
   <%= form.govuk_select(:category_id, label: { text: I18n.t("support.case_hub_migration.label.category") }) do %>
+    <option data-tags="<%= I18n.t("support.case_categorisations.label.none") %>" value=""><%= I18n.t("support.case_categorisations.label.none") %></option>
     <% Support::Category.grouped_opts.each do |parent_name, sub_categories| %>
     <optgroup label="<%= parent_name%>">
       <% sub_categories.each do |name, value| %>

config/locales/en.yml

@@ -381,6 +381,7 @@ en:
           digital: Specify case
           nw_hub: North west hub case
           sw_hub: South west hub case
+          faf: Find a Framework
         category: Category
         last_updated: Last updated
         date_received: Date received
@@ -442,6 +443,8 @@ en:
         submit: Save and continue
       flash:
         updated: Successfully changed case category
+      label:
+        none: Not Yet Known
 
     case_contract:
       existing:
@@ -649,6 +652,7 @@ en:
         hub_notes: Hub notes
         hub_progress_notes: Hub progress notes
         hub_migration: Hub migration
+        faf_support_request: Find a Framework Support Request
       label:
         email_unread: Unread
         contact_detail: Contact details

spec/models/support/case_spec.rb

@@ -26,6 +26,7 @@
 
   it { is_expected.to define_enum_for(:support_level).with_values(%i[L1 L2 L3 L4 L5]) }
   it { is_expected.to define_enum_for(:state).with_values(%i[initial opened resolved pending closed pipeline no_response]) }
+  it { is_expected.to define_enum_for(:source).with_values(%i[digital nw_hub sw_hub incoming_email faf]) }
 
   describe "#generate_ref" do
     context "when no cases exist" do

spec/models/support/interaction_spec.rb

@@ -13,7 +13,7 @@
 
   it "can be a note, email (inbound/outbound) or phone call" do
     expect(interaction).to define_enum_for(:event_type).with_values(%i[
-      note phone_call email_from_school email_to_school support_request hub_notes hub_progress_notes hub_migration
+      note phone_call email_from_school email_to_school support_request hub_notes hub_progress_notes hub_migration faf_support_request
     ])
   end
 

spec/presenters/support/case_hub_migration_form_presenter_spec.rb

@@ -26,8 +26,27 @@
   end
 
   describe "#category_name" do
-    it "gives category name from the category id" do
-      expect(presenter.category_name).to eq "Catering"
+    context "when category is provided" do
+      it "gives category name from the category id" do
+        expect(presenter.category_name).to eq "Catering"
+      end
+    end
+
+    context "when category is not provided" do
+      let(:form_hash) do
+        {
+          school_urn: "000001",
+          hub_case_ref: "ce-00001",
+          first_name: "first_name",
+          last_name: "last_name",
+          email: "test@example.com",
+          phone_number: "00000000000",
+        }
+      end
+
+      it "gives Not Yet Known label" do
+        expect(presenter.category_name).to eq "Not Yet Known"
+      end
     end
   end
 

spec/presenters/support/category_presenter_spec.rb

@@ -15,8 +15,8 @@
     let(:category) { nil }
 
     describe "#title" do
-      it "returns a placeholder for title" do
-        expect(presenter.title).to eq("n/a")
+      it "returns Not Yet Known for title" do
+        expect(presenter.title).to eq("Not Yet Known")
       end
     end
   end

spec/services/self-serve/submit_support_request_spec.rb

@@ -48,36 +48,43 @@
     end
 
     describe "case creation" do
-      before { service.call }
-
-      it "submits the request and creates a case" do
-        expect(support_case).to be_persisted
-        expect(support_case.phone_number).to eq "01234567890"
-        expect(support_case.request_text).to eq "Support request message from a School Buying Professional"
-        expect(support_case.organisation.name).to eq chosen_organisation["name"]
-        expect(support_case.organisation.urn).to eq chosen_organisation["urn"]
-        expect(support_case.category).to eq support_category
-        expect(support_case.interactions.first.event_type).to eq "support_request"
-        expect(support_case.interactions.first.additional_data).to have_key("category")
-        expect(support_case.interactions.first.additional_data).to have_key("message")
-      end
+      context "with a specify support request" do
+        before { service.call }
 
-      context "with a specification" do
-        it "attaches the specification as a document" do
-          expect(support_case.documents.count).to eq 1
+        it "submits the request and creates a case" do
+          expect(support_case).to be_persisted
+          expect(support_case.phone_number).to eq "01234567890"
+          expect(support_case.request_text).to eq "Support request message from a School Buying Professional"
+          expect(support_case.organisation.name).to eq chosen_organisation["name"]
+          expect(support_case.organisation.urn).to eq chosen_organisation["urn"]
+          expect(support_case.category).to eq support_category
+          expect(support_case.interactions.first.event_type).to eq "support_request"
+          expect(support_case.interactions.first.additional_data).to have_key("category")
+          expect(support_case.interactions.first.additional_data).to have_key("message")
         end
-      end
 
-      context "without a specification" do
-        let(:support_request) do
-          create(:support_request,
-                 user: user,
-                 phone_number: "01234567890",
-                 school_urn: chosen_organisation["urn"])
+        context "with a specification" do
+          it "attaches the specification as a document" do
+            expect(support_case.documents.count).to eq 1
+          end
+        end
+
+        context "without a specification" do
+          let(:support_request) do
+            create(:support_request,
+                   user: user,
+                   phone_number: "01234567890",
+                   school_urn: chosen_organisation["urn"])
+          end
+
+          it "has no support document" do
+            expect(support_case.documents.count).to eq 0
+          end
         end
+      end
 
-        it "has no support document" do
-          expect(support_case.documents.count).to eq 0
+      context "with a find a framework support request" do
+        xit "submits the request and creates a case" do
         end
       end
     end