Update operator_and_sales_manager_roles.md

docs/site/operator_and_sales_manager_roles.md

@@ -3,14 +3,14 @@
 
 The operator's duties include creating and processing commercial requests in [the CRM](https://github.com/DjangoCRM/django-crm/){target="_blank"}.
 In smaller companies, sales managers fulfill this role as well.  
-In addition to requests, operators also work with lead, company and contact objects.  
+In addition to Requests, operators also work with [Lead](#lead-object), [Company](#company-object) and [Contact person](#object-of-company-contact-persons) objects.  
 Operators must be granted rights to company mailboxes that receive commercial requests.
 
 ### Working with requests
 
 Requests coming through contact forms of your company's websites create objects in Django CRM automatically.  
 Requests coming to your company's email should be imported.  
-To do this, click the "Import request from mail" button in the upper right corner of the requests page.  
+To do this, click the "Import request from mail" button in the upper right corner of the "Requests" page.  
   `Home > Crm > Requests`
 
 The list of incoming emails of your company's email account or the list of email accounts if there is more than one.  
@@ -24,18 +24,19 @@ When a request is created, it is assigned a unique ticket.
 This ticket is subsequently assigned to the deal and all emails.
 
 When processing a request, it is important to check that the contact details are correct and complete. It is necessary to request missing data from the client.  
-When creating a request, as well as each time you save its changes, CRM performs a comparison of all contact data specified in the request with the data accumulated in the database. This is done to link the request to the company and contact person or lead already created in the database. The result will be reflected in the "Relations" section.
-You can set the links by yourself. To do this, you should press the "magnifying glass" icon near the corresponding field and select an object from the list that appears. Or you can specify the ID of this object.
+When creating a request, as well as each time you save its changes, CRM performs a comparison of all contact details specified in the request with the data accumulated in the database. This is done to link the request to the company and contact person or lead already created in the database. The result will be reflected in the "Relations" section.
+You can set the links by yourself. To do this, you should press the magnifying glass <span style="vertical-align: baseline"><img src="../icons/magnifying-glass.svg" alt="Magnifying glass icon" width="17" height="17"></span> icon near the corresponding field and select an object from the list that appears. Or you can specify the ID of this object.
 
 After the request processing is completed, you should select a sales manager who will work with the deal object created on the basis of this request. This can be done in the drop-down menu of the "owner" field.  
-Then create the deal object by pressing the corresponding button.
+Then create the [Deal](guide_for_sales_manager.md#deal-object) object by pressing the corresponding button.
 If at this point the links to the objects: company, contact person or lead are not set, a new lead will be created. The request and deal will be linked to this lead. And the sales manager will be notified about the new deal.
 
 !!! Note
     The object of the deal is not a sign of concluding an agreement with the counterparty.  
-    It contains information for concluding an agreement with the counterparty and displays the progress of work on this.   
-Deals should be created for all requests excluding requests with the status "duplicate".  
-The request status "pending" is removed automatically when a deal is created or when the request status is set to "duplicate".
+    It contains information for concluding an agreement with the counterparty and displays the progress of work on this.  
+
+Deals should be created for all requests excluding requests with the status "duplicate."  
+The request status "pending" is removed automatically when a deal is created or when the request status is set to "duplicate."
 
 Requests are used in marketing analysis. Therefore, only irrelevant requests should be deleted.  
 CRM operators and administrators have the permissions to delete requests.
@@ -75,7 +76,7 @@ If a duplicate object is detected, it can be easily deleted using the "correctly
 ### Object of company contact persons
 
 A contact person object is needed to store information about the contact person, as well as visualize your interaction with the contact person.  
-This object provides the same capabilities as the [company](#company_object) object and is associated with it.
+This object provides the same capabilities as the [company](#company-object) object and is associated with it.
 
 ### Lead object
 
@@ -88,19 +89,23 @@ If necessary, objects of companies, contacts and leads can be exported to Excel
 
 ### Email Object
 
-In CRM you can create and send emails.  
+<span style="vertical-align: baseline"><img src="../icons/envelope-check.svg" alt="Envelope icon" width="25" height="25"></span> In CRM you can create and send emails.  
 To do this, the administrator must configure CRM access to user mailboxes.  
 Django CRM scans the mailboxes of operators and sales managers and automatically imports emails containing a ticket but not in the CRM database.  
 Therefore, it is enough to send the first letter (with a ticket) from the CRM. The user can conduct further correspondence from his mailbox.
 
 For a number of reasons, imported emails are stored in CRM in text format.  
-Therefore, some letters, for example, those containing tables, may be difficult to read. Use the button with the eye icon. The letter will be downloaded from the mail server and shown in the original.  
+Therefore, some letters, for example, those containing tables, may be difficult to read. Use the button with the eye <span style="vertical-align: baseline"><img src="../icons/eye.svg" alt="Eye icon" width="25" height="25"></span> icon. The letter will be downloaded from the mail server and shown in the original.  
 Emails from clients that do not contain a ticket will not be uploaded to CRM automatically.  
 They can be downloaded and associated with the request and deal using the "Import letter" button. This can be done on the request or deal page.
 
-Please note that an email sent from CRM cannot be imported into CRM because it is already in the CRM database. If you try to do this, protection will be triggered.  
+!!! Note 
+    An Email sent from CRM cannot be imported into CRM because it is already in the CRM database.  
+
+If you try to do this, protection will be triggered.  
 In this case, you can link the email to objects by specifying their IDs in the "Links" section of the email.
 
-Before a user starts working with mail, it is recommended to create one or more user signatures. One of them should be selected as the default signature.  
- `Home > Mass mail > Signatures`
+!!! Tip
+    Before a user starts working with mail, it is recommended to create one or more user signatures. One of them should be selected as the default signature.  
+    `Home > Mass mail > Signatures`