[$250] mWeb - Chat - The keypad lagging, making it difficult to type or delete characters accurately in Redmi phones

[kbecciv]

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Version Number: 1.4.61
Reproducible in staging?: y
Reproducible in production?: n
Issue reported by: Applause - Internal Team

Action Performed:

1. Go to https://staging.new.expensify.com/home
2. Tap on a report
3. Enter any text ( randomly try to type all letters, use number keypad, symbols, try to type using everything randomly.
4. Try to remove entered text by tapping delete button

Expected Result:

Users should be able to enter and delete text seamlessly without experiencing any lag or issues with the keypad.

Actual Result:

The keypad lagging, making it difficult to type or delete characters accurately in Redmi phones

Workaround:

n/a

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6442526_1712593771554.zi.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01d3feefbbbfd76990
• Upwork Job ID: 1777444404446453760
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[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Triggered auto assignment to @jasperhuangg (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[kbecciv]

We think that this bug might be related to #vip-vsb

[mountiny]

I am not sure if I follow exactly what is happening in the video

@kbecciv @isagoico @kavimuru Is this reliably repro on all android native and not on other platforms?

cc @tomekzaw @Skalakid @BartoszGrajdek as ti might be related to the markdown

[jasperhuangg]

@mountiny It seems like there's a pretty large delay between when a key is tapped and when the input shows up in the composer.

[jasperhuangg]

At first glance, the changes from #37281 seem like a good candidate for this issue. It modifies how we update report drafts as a user is typing in the composer.

[jasperhuangg]

@mountiny

related to the markdown

Do you have any specific markdown related PRs that you are thinking of? I'm not finding any PRs on the deploy checklist related to markdown updates. Perhaps the issue stems from a markdown PR but doesn't happen without the changes from #37281?

Looking at the video again it feels like your hunch is correct since the delay only happens when typing characters that could trigger live markdown.

[jasperhuangg]

@kbecciv This only happens on Redmi phones? Do you have any other Android devices that you can test this with?

[kbecciv]

@mountiny @jasperhuangg
I'm going to request a test with a few different devices and environments, will update you shortly!

[mountiny]

@jasperhuangg I believe that draft PR mainly changed how/ where we store whether a report has a draft but it should not have affected the actual typing experience of the content of the draft being saved.

It would be great to specify on what platforms/ devices this can be reliably repro-ed but if its platform specific ti feels more related to the markdown feature, rather than the draft PR.

cc @shubham1206agra @TMisiukiewicz for visibility

[kbecciv]

Issue isn't not reproduced on Pixel 6 / Chrome and SG21/Chrome, nor on any other devices.

video_2024-04-08_16-23-00.mp4

I believe this issue is specific to Redmi phones, as we've had two testers reproduce it.

[mountiny]

@jasperhuangg I suggest removing the DB label and expoerting this issue if that is the case

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01d3feefbbbfd76990

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @ntdiary (External)

[melvin-bot]

Triggered auto assignment to @twisterdotcom (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[jasperhuangg]

Removing blocker label because this only happens on very specific Android devices and doesn't appear to be linked to any of the PRs that are currently on staging.

[jasperhuangg]

Still waiting on proposals on this one

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot]

@ntdiary, @twisterdotcom, @jasperhuangg Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[jasperhuangg]

Still waiting for proposals

[jasperhuangg]

Same ^

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[twisterdotcom]

Is this bug specific to certain devices? If so, I'm going to close. Like there is no way this is a stock keyboard right?