Wallet - Unable to authenticate when connected Fidelity BA

[izarutskaya]

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Version Number: v9.0.17-0
Reproducible in staging?: Y
Reproducible in production?: Unable to check
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/4752874&group_by=runs:name&group_order=asc&group_id=-1
Logs: https://stackoverflow.com/c/expensify/questions/4856
Issue reported by: Applause-internal team

Action Performed:

1. Log in with a applause.expensifail account (that doesn't have any bank account already added)
2. Navigate to Settings > Wallet
3. Click on Add Bank account> Personal Bank Account
4. On Plaid modal, search and select Fidelity bank
5. Submit the credentials "user_good / pass_good"
6. Click on Continue until Plaid modal closes

Expected Result:

The authentication flow should be complete

Actual Result:

after step 6, returning from(closing) plaid modal it shows a message "unable to authenticate"

Workaround:

Unable to check

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

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[melvin-bot]

Triggered auto assignment to @tylerkaraszewski (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

Triggered auto assignment to @JmillsExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[marcaaron]

I would guess this is on production already. Do other banks work?

[trjExpensify]

All Fidelity options with Plaid on production are giving me this:

[tylerkaraszewski]

Plaid not supporting Fidelity is not a bug we need to fix.

[trjExpensify]

Agreed. For good measure, on staging we get this response. So yes, this is a Plaid issue and not us. 👍

"onyxData": [
        {
            "onyxMethod": "merge",
            "key": "plaidData",
            "value": {
                "errors": {
                    "1723060390382353": "Unable to authenticate your account."
                }
            }
        }
    ],
    "code": 666,
    "jsonCode": 666,
    "type": "Expensify\\Libs\\Error\\ExpError",
    "UUID": "b0b86a1f-e5a3-49ec-92ff-d544a079bcec",
    "message": "Unable to authenticate your account.",
    "title": "",
    "data": {
        "display_message": null,
        "documentation_url": "https:\/\/plaid.com\/docs\/?ref=error#item-errors",
        "error_code": "PRODUCTS_NOT_SUPPORTED",
        "error_message": "the following products are not supported by this institution: [\"auth\"]",
        "error_type": "ITEM_ERROR",
        "request_id": "cOkjeiYS4JOFL1w",
        "suggested_action": null,
        "plaidAccessToken": "access-sandbox-4f745acc-6642-4ffd-89fa-09799ec5518c",
        "onyxData": [
            {
                "onyxMethod": "merge",
                "key": "plaidData",
                "value": {
                    "errors": {
                        "1723060390382353": "Unable to authenticate your account."
                    }
                }
            }
        ]
    },
    "htmlMessage": "",
    "requestID": "8af9cfa9da7dbefd-LHR"
}