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[$250] QBO Desktop – Missing message in admins room after a failed connection #50824

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lanitochka17 opened this issue Oct 15, 2024 · 24 comments
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Bug Something is broken. Auto assigns a BugZero manager. External Added to denote the issue can be worked on by a contributor retest-weekly Apply this label if you want this issue tested on a Weekly basis by Applause Weekly KSv2

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@lanitochka17
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lanitochka17 commented Oct 15, 2024

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!


Version Number: 9.0.49-0
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): ponikarchuks+11151024@gmail.com
Issue reported by: Applause - Internal Team

Issue found when executing PR #50045

Action Performed:

  1. ND: Navigate to https://staging.new.expensify.com/
  2. ND: Log in with a new Gmail account
  3. ND: Create a workspace
  4. ND: Navigate to OD by clicking on Account settings - Domains
  5. OD: Navigate to Settings - Workspaces - "Created workspace name" - Connections
  6. OD: Upgrade the WS to Collect with the lock icon next to "QuickBooks Desktop"
  7. OD: Click on QuickBooks Desktop - Connect to QuickBooks Desktop - Connect to QuickBooks Desktop
  8. OD: Attempt to connect to QuickBooks Desktop (the connection will fail)
  9. ND: Navigate to the #admins room

Expected Result:

"Failed to sync with QuickBooks Desktop" message shows

Actual Result:

Missing message in #admins room

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

  • Android: Native
  • Android: mWeb Chrome
  • iOS: Native
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence
Bug6635538_1729014956443.QBO_D.mp4

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Upwork Automation - Do Not Edit
  • Upwork Job URL: https://www.upwork.com/jobs/~021846685325712658805
  • Upwork Job ID: 1846685325712658805
  • Last Price Increase: 2024-10-16
  • Automatic offers:
    • rojiphil | Reviewer | 104486913
Issue OwnerCurrent Issue Owner: @rojiphil
@lanitochka17 lanitochka17 added Daily KSv2 Bug Something is broken. Auto assigns a BugZero manager. labels Oct 15, 2024
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melvin-bot bot commented Oct 15, 2024

Triggered auto assignment to @slafortune (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

@lanitochka17
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@slafortune FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

@lanitochka17
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We think that this bug might be related to #wave-collect - Release 1

@slafortune slafortune added the External Added to denote the issue can be worked on by a contributor label Oct 16, 2024
@melvin-bot melvin-bot bot changed the title QBO Desktop – Missing message in admins room after a failed connection [$250] QBO Desktop – Missing message in admins room after a failed connection Oct 16, 2024
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melvin-bot bot commented Oct 16, 2024

Job added to Upwork: https://www.upwork.com/jobs/~021846685325712658805

@melvin-bot melvin-bot bot added the Help Wanted Apply this label when an issue is open to proposals by contributors label Oct 16, 2024
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melvin-bot bot commented Oct 16, 2024

Triggered auto assignment to Contributor-plus team member for initial proposal review - @rojiphil (External)

@Anaslancer
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Anaslancer commented Oct 17, 2024

It works fine on my side.
Screenshot_3

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melvin-bot bot commented Oct 17, 2024

📣 @Anaslancer! 📣
Hey, it seems we don’t have your contributor details yet! You'll only have to do this once, and this is how we'll hire you on Upwork.
Please follow these steps:

  1. Make sure you've read and understood the contributing guidelines.
  2. Get the email address used to login to your Expensify account. If you don't already have an Expensify account, create one here. If you have multiple accounts (e.g. one for testing), please use your main account email.
  3. Get the link to your Upwork profile. It's necessary because we only pay via Upwork. You can access it by logging in, and then clicking on your name. It'll look like this. If you don't already have an account, sign up for one here.
  4. Copy the format below and paste it in a comment on this issue. Replace the placeholder text with your actual details.
    Screen Shot 2022-11-16 at 4 42 54 PM
    Format:
Contributor details
Your Expensify account email: <REPLACE EMAIL HERE>
Upwork Profile Link: <REPLACE LINK HERE>

@waterim
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waterim commented Oct 18, 2024

Hello, Im Artem from Callstack and would like to help with this issue!

@melvin-bot melvin-bot bot removed the Help Wanted Apply this label when an issue is open to proposals by contributors label Oct 18, 2024
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melvin-bot bot commented Oct 18, 2024

📣 @rojiphil 🎉 An offer has been automatically sent to your Upwork account for the Reviewer role 🎉 Thanks for contributing to the Expensify app!

Offer link
Upwork job

@dylanexpensify dylanexpensify moved this to Release 3: Fall 2024 (Nov) in [#whatsnext] #expense Oct 18, 2024
@dylanexpensify dylanexpensify moved this from Release 3: Fall 2024 (Nov) to Hot Picks in [#whatsnext] #expense Oct 18, 2024
@dylanexpensify dylanexpensify moved this from Hot Picks to Release 3: Fall 2024 (Nov) in [#whatsnext] #expense Oct 18, 2024
@waterim
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waterim commented Oct 21, 2024

Tried to reproduce it with different accounts, new accounts, but not luck to reproduce.

8mb.video.compressor.4.mp4
Video.Compressor.mp4

@lanitochka17 Can you please check these recordings, maybe I missed something, but from my side everything works fine

And can you retest please if everything is correct with my recordings

@melvin-bot melvin-bot bot added the Overdue label Oct 21, 2024
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melvin-bot bot commented Oct 22, 2024

@rojiphil, @slafortune, @waterim Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

@slafortune slafortune added the retest-weekly Apply this label if you want this issue tested on a Weekly basis by Applause label Oct 23, 2024
@slafortune
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Added the retest tag too

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melvin-bot bot commented Oct 24, 2024

@rojiphil, @slafortune, @waterim Eep! 4 days overdue now. Issues have feelings too...

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melvin-bot bot commented Oct 28, 2024

@rojiphil, @slafortune, @waterim Now this issue is 8 days overdue. Are you sure this should be a Daily? Feel free to change it!

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melvin-bot bot commented Oct 29, 2024

@rojiphil @slafortune @waterim this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

@mvtglobally
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Issue not reproducible during KI retests. (First week)

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melvin-bot bot commented Oct 30, 2024

@rojiphil, @slafortune, @waterim 10 days overdue. Is anyone even seeing these? Hello?

@slafortune slafortune added Weekly KSv2 and removed Daily KSv2 labels Oct 31, 2024
@melvin-bot melvin-bot bot removed the Overdue label Oct 31, 2024
@slafortune
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Updated to weekly - one more test and we'll close

@rojiphil
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rojiphil commented Nov 8, 2024

Updated to weekly - one more test and we'll close

@slafortune We are at the end of the second week now and I think we can close this issue as it is not reproducible as mentioned here.

@mvtglobally
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Issue not reproducible during KI retests. (Second week)

@garrettmknight garrettmknight moved this to Bugs and Follow Up Issues in [#whatsnext] #expense Nov 11, 2024
@rojiphil
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@garrettmknight @slafortune Let us close this issue as it is not reproducible for the second week and also as mentioned here.

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melvin-bot bot commented Nov 12, 2024

@rojiphil @slafortune @waterim this issue is now 4 weeks old, please consider:

  • Finding a contributor to fix the bug
  • Closing the issue if BZ has been unable to add the issue to a VIP or Wave project
  • If you have any questions, don't hesitate to start a discussion in #expensify-open-source

Thanks!

@mvtglobally
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Issue not reproducible during KI retests. (Third week)

@rojiphil
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@garrettmknight, looks like @slafortune is on leave. Can you please close this issue as it is not reproducible for the third consecutive week? Thanks.

@github-project-automation github-project-automation bot moved this from Bugs and Follow Up Issues to Done in [#whatsnext] #expense Nov 21, 2024
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Labels
Bug Something is broken. Auto assigns a BugZero manager. External Added to denote the issue can be worked on by a contributor retest-weekly Apply this label if you want this issue tested on a Weekly basis by Applause Weekly KSv2
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