fix not found page on thread leave

[b4s36t4]

Details

Contains fix to show loader when we re-join the thread instead of showing NotFoundPage

Fixed Issues

$ #25698
PROPOSAL: #25698 (comment)

Tests

• Verify that no errors appear in the JS console

1. Start a thread
2. Send some message
3. Leave the thread
4. Try opening thread again from main report & should show loader instead of not found page.

Offline tests

1. Start a thread
2. Send some messages.
3. Go to offline
4. Leave the thread
5. Try accessing thread again from main report & Should show not found page

QA Steps

• Verify that no errors appear in the JS console
  Same as Tests section.

PR Author Checklist

• I linked the correct issue in the ### Fixed Issues section above
• I wrote clear testing steps that cover the changes made in this PR
  • I added steps for local testing in the Tests section
  • I added steps for the expected offline behavior in the Offline steps section
  • I added steps for Staging and/or Production testing in the QA steps section
  • I added steps to cover failure scenarios (i.e. verify an input displays the correct error message if the entered data is not correct)
  • I turned off my network connection and tested it while offline to ensure it matches the expected behavior (i.e. verify the default avatar icon is displayed if app is offline)
  • I tested this PR with a High Traffic account against the staging or production API to ensure there are no regressions (e.g. long loading states that impact usability).
• I included screenshots or videos for tests on all platforms
• I ran the tests on all platforms & verified they passed on:
  • Android / native
  • Android / Chrome
  • iOS / native
  • iOS / Safari
  • MacOS / Chrome / Safari
  • MacOS / Desktop
• I verified there are no console errors (if there's a console error not related to the PR, report it or open an issue for it to be fixed)
• I followed proper code patterns (see Reviewing the code)
  • I verified that any callback methods that were added or modified are named for what the method does and never what callback they handle (i.e. toggleReport and not onIconClick)
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  • I verified that comments were added to code that is not self explanatory
  • I verified that any new or modified comments were clear, correct English, and explained "why" the code was doing something instead of only explaining "what" the code was doing.
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  • I verified proper file naming conventions were followed for any new files or renamed files. All non-platform specific files are named after what they export and are not named "index.js". All platform-specific files are named for the platform the code supports as outlined in the README.
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• If the main branch was merged into this PR after a review, I tested again and verified the outcome was still expected according to the Test steps.
• I have checked off every checkbox in the PR author checklist, including those that don't apply to this PR.

Screenshots/Videos

Web

web.mp4

Mobile Web - Chrome

a-web.mp4

Mobile Web - Safari

ios-web.mp4

Desktop

desktop.mp4

iOS

ios.mp4

Android

android.mp4

[melvin-bot]

@mollfpr Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]

[mollfpr]

Thanks @b4s36t4 I'll do the test ASAP!

[mollfpr]

@b4s36t4 I try to leave and open again on the old thread, but I'm getting the not found page. The log results show that the report object has a lastReadTime set. I get this result on the Web and Desktop. Even though it's just resolved itself on the Web, on the Desktop, the result is consistent.

Screen.Recording.2023-09-04.at.23.30.55.mov

It's working well leave the new thread created.

[b4s36t4]

@mollfpr means this is only happening with old threads? not new thread?

[mollfpr]

@b4s36t4 Yes, only on the old thread.

[b4s36t4]

@mollfpr I'll fix this and update the fix.

[mollfpr]

Thanks @b4s36t4 for the quick response 👍

[b4s36t4]

Hey, @mollfpr I tried to repro this issue. I haven't been able.

if any workspace is there that have old threads/you're using test account could you share the details?

add me to workspace: maheshvagicherla99438+3@gmail.com

[mollfpr]

@b4s36t4 It's not reproduced on a specific thread. Try this step.

1. Change the connection to 3G slow
2. Open any thread and leave the thread
3. Immediately open the thread again

[BhuvaneshPatil]

I think better approach is to add, withReportOrNotFound HOC to ReportScreen it will show loading screen as well.
@b4s36t4 Try this one and see if it works.

And with this approach you won't need to change shouldShow condition as well.

[b4s36t4]

No @BhuvaneshPatil I don't think so. We have different logic here.

App/src/pages/home/report/withReportOrNotFound.js

Line 53 in 5f9bb2e

const shouldShowNotFoundPage = _.isEmpty(props.report) || !props.report.reportID || !ReportUtils.canAccessReport(props.report, props.policies, props.betas);

if the report is empty we show notfound page.. which is not the behaviour we need.

Not Relavent
And this shouldShowFullScreenLoadingIndicator is only happens

App/src/libs/actions/Report.js

Line 410 in 62e2a0c

isLoadingReportActions: true,

this true which is not gonna work everytime.

And I don't wanna change the wrapper component, because it might cause more issues.

[BhuvaneshPatil]

okay

[b4s36t4]

@mollfpr I had to update the logic inside the report to show loader correctly.

Reasons for logic update

1. When in slow network, because of optimistic data, report data have statusNum and stateNum properties. If we have optimistic delete we don't have to show loader or notfound page we can still show the report. We can update the logic here. Although this might can raise few issues.

2. After leaving the thread, we show loader with having condition for optimistic delete as well, but due the props update for a moment we're not passing props.report to ReportScreen component which results in default report prop we have defined which causes to show NotFoundPage for a single moment.

Issues*
If we leave thread while in offline, with the current logic we still show the report using this use can still send messages. This can be a future issue.

Would love to take your thoughts on this.

[mollfpr]

@b4s36t4 I'm okay with number 2, and for number 1, the issues seem unacceptable.

My understanding is the issue here is because of the default props for the report and the optimistic value for stateNum and statusNum. Can we omit the key?

[b4s36t4]

@mollfpr Omit in the sense? Sorry I'm not able to understand your suggestion. You're suggesting that we check for emptiness of a report by omiting those two keys? so that we show loader even if the leaving thread done in offline?

[mollfpr]

so that we show loader even if the leaving thread done in offline?

Sorry, I understand the issue now. Omitting the key won't fix the loading issue.

If we leave thread while in offline, with the current logic we still show the report using this use can still send messages. This can be a future issue.

Does this issue exist in the last commit?

[b4s36t4]

Does this issue exist in the last commit?

Yes, this is because of checks I have added in last commit.

[mollfpr]

We should eliminate that issue. I think sending a message on the left thread will make the user join the thread again.

[b4s36t4]

Right the only issue I see is how we're going to handle the issue in offline scenario, if user leaves a thread while in offline we show loading page, not-found page? since they haven't left the thread yet because of offline let them use the thread just as they do?

Tagging @trjExpensify for the expected behaviour.

[b4s36t4]

So, let's show the loader at any case if the user leaves is the expected behaviour right? @mollfpr

[mollfpr]

Do you mean showing the loader while the waiting for the API response?

[mollfpr]

This is my question, let me know if you understand this (sorry if you don't, sorry for my english and explanation skills 😅)

No worries 👍

Here's what I'm thinking about the expected behavior:

• The user should see NotFoundPage on leaving the thread ONLINE or OFFLINE
• The user should see the skeleton loader when revisiting the thread again on ONLINE, and will see the NotFoundPage on OFFLINE
• In another case, if the report is not available from the BE, then the user will see the skeleton loader until the API resolves and see the NotFoundPage afterward

Let me know if this make sense to you.

[b4s36t4]

The user should see NotFoundPage on leaving the thread ONLINE or OFFLINE

@mollfpr should see NotFoundPage?? or should not?

[mollfpr]

@b4s36t4 Should see the NotFoundPage.

[trjExpensify]

The user should see NotFoundPage on leaving the thread ONLINE or OFFLINE

Hm, but why? I think we want to avoid a "hmm.. this page can't be found" error screen when you leave a thread.

The user should see the skeleton loader when revisiting the thread again on ONLINE, and will see the NotFoundPage on OFFLINE

Why the NotFoundPage when revisting a thread offline?

In another case, if the report is not available from the BE, then the user will see the skeleton loader until the API resolves and see the NotFoundPage afterward

When it resolves, why would they see the NotFoundPage instead of the actual contents of the thread?

CC: @chiragsalian would be good to consult here on this behaviour in and around threads.

[b4s36t4]

@trjExpensify These are the concluded points we've talked on 1:1

[mollfpr]

Hm, but why? I think we want to avoid a "hmm.. this page can't be found" error screen when you leave a thread.

When it resolves, why would they see the NotFoundPage instead of the actual contents of the thread?

We will not see the not found page online because we will show the skeleton loader once we get the result from the API. It's either the report found, and we will show the content, or the report is not available from the BE then the not found page will be shown.

Why the NotFoundPage when revisting a thread offline?

We already have this, and the original issue is off from offline flow. Although it makes sense to show the skeleton loader here, it's out of scope from the original issue, and I'm not sure how the effort for @ b4s36t4 is.

But it's better to decide here and what the next move should be.

[trjExpensify]

If a page isn't available from the backend because you're offline, then we should more accurately show the "full page blocking" offline message to explain that's because you're offline, and that you need to come back online to view the contents of the page. That's the appropriate offline "pattern D" handling, isn't it? It's more informative and accurate than effectively communicating something is broken with "Hmm.. this page isn't here" just because you're offline.

[chiragsalian]

I'm not entirely sure what the questions are for me. Plus @luacmartins might be able to answer as well since its more specific to money requests.

As for my thoughts,

Should see the NotFoundPage.

I disagree with this. Why show the NotFoundPage when clicking a thread online or offline. The user should have access to view this page and if its a loading delay i would rather just show a loading screen like we do when we click into regular threads while offline. (its perhaps not the best offline experience but i'd like to keep it consistent between money requests and threads so that if one day we update them then both are updated). If we still like to have NotFoundPage maybe explain to me why since i could be missing some context.

Also when leaving a thread we should navigate to parent report or another report instead of showing NotFoundPage imo.

We will not see the not found page online because we will show the skeleton loader once we get the result from the API

That doesn't sound right, for regular threads don't we show skeleton loader the moment we click into a thread even when offline?

Although it makes sense to show the skeleton loader here..

Yeah i agree with this.

it's out of scope from the original issue, and I'm not sure how the effort for

I would prefer revisiting this and figuring out its effort to keep the functionality here similar to regular threads.

[b4s36t4]

Kapture.2023-09-11.at.18.29.56.mp4

I'm uploading the video with the current behaviour i.e in my local. This video give more clarity for people.

cc: @mollfpr @trjExpensify @chiragsalian

[chiragsalian]

From the video the online experience looks good to me. The offline looks incorrect. I'm not a fan of showing "Hmm, its not there" since that is misleading.
I would prefer we either show the loading screen (which is what we show when offline and we click into a thread the first time, i.e., before leaving it), or build something new and better.
For now i would recommend the former, i.e., showing the loading screen when clicked into the thread.
Because the latter would be a much more involved change and we would have to loop in design and have a discussion around it, for which now doesn't feel like the best time for it imo.

[trjExpensify]

I would prefer we either show the loading screen (which is what we show when offline and we click into a thread the first time, i.e., before leaving it), or build something new and better.
For now i would recommend the former, i.e., showing the loading screen when clicked into the thread.
Because the latter would be a much more involved change and we would have to loop in design and have a discussion around it, for which now doesn't feel like the best time for it imo.

Yes, I think it's either the skeleton UI in this case or, we use the established Pattern D "You appear to be offline" error screen which would be more discerning and informative.

[mollfpr]

For now i would recommend the former, i.e., showing the loading screen when clicked into the thread.
Because the latter would be a much more involved change and we would have to loop in design and have a discussion around it, for which now doesn't feel like the best time for it imo.

@trjExpensify Currently we are showing the skeleton loader while visiting the existing report, but the content is not yet saved in Onyx. So I think skeleton loader it is?

@b4s36t4 Does change the offline behavior complicate this PR?

[b4s36t4]

I have updated the pr, but wouldn't take much time. So if I visit the thread either in offline or online we should show loader.

Depends on api response the screen would result either in report or not found page right?

[mollfpr]

I have updated the pr, but wouldn't take much time. So if I visit the thread either in offline or online we should show loader.

Yes, only when there's no report exists with that reportID in the Onyx.

[b4s36t4]

Ok, Sure got it. Will update the PR soon.

[b4s36t4]

https://github.com/Expensify/App/assets/590889354c16ad-e11b-4c65-a2bf-93217287ca75

@mollfpr I have updated the code here's an example screen-recording of the behaviour of application (no change is done same screen-recordings that I attached first are good)

[mollfpr]

Reviewer Checklist

• I have verified the author checklist is complete (all boxes are checked off).
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  • I turned off my network connection and tested it while offline to ensure it matches the expected behavior (i.e. verify the default avatar icon is displayed if app is offline)
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  • The file is named correctly
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Screenshots/Videos

Web

26602.Web.mp4

Mobile Web - Chrome

26602.mWeb-Chrome.mp4

Mobile Web - Safari

26602.mWeb-Safari.mp4

Desktop

26602.Desktop.mp4

iOS

26602.iOS.mp4

Android

26602.Android.mp4

[mollfpr]

LGTM 👍

[OSBotify]

✋ This PR was not deployed to staging yet because QA is ongoing. It will be automatically deployed to staging after the next production release.

[OSBotify]

🚀 Deployed to staging by https://github.com/luacmartins in version: 1.3.71-0 🚀

platform	result
🤖 android 🤖	success ✅
🖥 desktop 🖥	success ✅
🍎 iOS 🍎	failure ❌
🕸 web 🕸	success ✅

[OSBotify]

🚀 Deployed to production by https://github.com/thienlnam in version: 1.3.71-12 🚀

platform	result
🤖 android 🤖	success ✅
🖥 desktop 🖥	success ✅
🍎 iOS 🍎	failure ❌
🕸 web 🕸	success ✅