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Releases: GenesysPureEngage/agent-api-simulator

Real-time voice events improvement

01 Sep 14:27
@aure-olivier aure-olivier
v1.0.5
2bf8f72
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Real-time voice events improvement Latest
Latest

Changes

  • Improve realtime (CometD) Voice events, by removing a previous fix introducing delays

Features

  • Add support for API endpoint /workspace/v3/ucs/responses/get-favorites
Assets 2
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Plugin services support and customization capabilities

05 Jun 10:19
@aure-olivier aure-olivier
v.1.0.4
52a31cc
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Plugin services support and customization capabilities

Changes

  • Align compatibility table with older version of AuthUI and latest version in production

Features

  • Add plugin services support, and customization capabilities
Assets 2
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Security configuration for external web-content

18 May 16:50
@aure-olivier aure-olivier
v.1.0.3
4624df7
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Security configuration for external web-content

Changes

  • Review error messages when versions are outdated/incompatible
  • Align compatibility table with latest version in production: WWE v.9.0.000.69.7930

Features

  • Add the possibility to configure external web content security headers X-Frame-Options/CSP for Samples server (SCAPI webpage). Deactivated by default (see /src/samples/server.js)

Bugfixes

  • Fix issue with media creation after login
Assets 2
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SCAPI Overview sample support

07 May 13:04
@aure-olivier aure-olivier
v1.0.2
5db8834
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SCAPI Overview sample support

Features

Dependency

  • update third-party libraries versions
Assets 2
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Initial release

06 May 11:24
@aure-olivier aure-olivier
v1.0.1
93d5015
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Initial release

Agent API Simulator is a tool you can use in your local environment to develop and experiment with Workspace Web Edition (WWE).

This tool simulates Genesys Web Services locally so you don't have to run all the real services used by WWE. The simulator can initiate interactions and events within WWE with minimal resources.

To run the Agent API Simulator, you must have access to a version of WWE with the Workspace Web Edition UI and the Genesys Authentication UI.

The following WWE functionality is currently supported:

  • Logging in to a new workspace as an example agent(s)
  • Sending an inbound/internal voice call to an agent
  • Sending an email interaction to an agent
  • Making voice calls to other agents and phone numbers
  • Attaching and modifying/updating interaction data
  • Sending individual/group voicemail notifications
  • Sending service state change notifications

The simulator also includes a management page you can use to:

  • View current agent sessions
  • View and edit current interactions and their attached data
Assets 2
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