Login errors in 3.1.0 #17259

dusatvoj · 2020-04-11T10:22:42Z

Description:

After upgrade to v3.1.0:

I can't login to RC from Android App (v4.5.2)
I lose login every time I close desktop app / firefox tab

Steps to reproduce:

Open desktop app / web browser
Login to server
Close web browser RC tab / dekstop app
Reopen app / browser tab

Expected behavior:

Login remains

Actual behavior:

After loading page is shown login page and error Invalid User

Server Setup Information:

Version of Rocket.Chat Server: 3.1.0
Operating System: Debian 9
Deployment Method: tar
Number of Running Instances: 1
DB Replicaset Oplog: yes
NodeJS Version: 12.14.0
MongoDB Version: 3.6.17

Client Setup Information

Desktop App or Browser Version: App 2.17.9-1, Browser firefox 75.0-1
Operating System: Arch linux

Relevant logs:

Server

Nothing 😕

Browser

[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFaviconService.replaceFaviconDataFromDataURL]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: resource:///modules/PlacesUIUtils.jsm :: loadFavicon :: line 209"  data: no] PlacesUIUtils.jsm:209:28
    loadFavicon resource:///modules/PlacesUIUtils.jsm:209
    loadFavicon resource:///modules/PlacesUIUtils.jsm:362
    setIconFromLink resource:///actors/LinkHandlerParent.jsm:154
    receiveMessage resource:///actors/LinkHandlerParent.jsm:71
TypeError: window is null 2 WebRequestContent.js:143:7
NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIInterfaceRequestor.getInterface] network-response-listener.js:84
Sync encountered an error - see about:sync-log for the log file. policies.js:1008
    resetFileLog resource://services-sync/policies.js:1008
    InterpretGeneratorResume self-hosted:1156
    AsyncFunctionNext self-hosted:695

The text was updated successfully, but these errors were encountered:

DJeremyy · 2020-04-11T11:17:38Z

Since the update to 3.1.0 made yesterday, I have the same errors when connecting to the web application. It disconnects after closing the tab with Invalid user.

iOS (4.6.3) and Android (4.5.2) application no longer works. Unable to connect when I reset the app.

danielnachtrub · 2020-04-11T12:49:13Z

We've got the same issue here. Started with an image upgrade.

Rocketchat is running in a docker-environment with nginx as reverse-proxy and LDAP backend. Docker is using the official image from hub.

Client application running on Windows can login but loses session upon restart or server reload. Same on macOS.
Running in browser rocketchat is working but after reloading the page the same error occurs.
iOS app cannot login at all.

Shaverdoff · 2020-04-11T12:57:20Z

guys - option on Accoutn settigns - Forget User Session on Window Close is enabled?

danielnachtrub · 2020-04-11T12:58:54Z

guys - option on Accoutn settigns - Forget User Session on Window Close is enabled?

Not enabled here.

dusatvoj · 2020-04-11T13:02:53Z

guys - option on Accoutn settigns - Forget User Session on Window Close is enabled?

Disabled

Shaverdoff · 2020-04-11T13:17:25Z

Rc confgired with ldap? Отправлено с iPhone

…

11 апр. 2020 г., в 16:59, Daniel Nachtrub ***@***.***> написал(а): guys - option on Accoutn settigns - Forget User Session on Window Close is enabled? Not enabled here. — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

DJeremyy · 2020-04-11T13:19:06Z

guys - option on Accoutn settigns - Forget User Session on Window Close is enabled?

Disabled for me

danielnachtrub · 2020-04-11T13:19:14Z

Rc confgired with ldap? Отправлено с iPhone
…
11 апр. 2020 г., в 16:59, Daniel Nachtrub @.***> написал(а): guys - option on Accoutn settigns - Forget User Session on Window Close is enabled? Not enabled here. — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

We're using LDAP authentication.

DJeremyy · 2020-04-11T13:20:23Z

Rc confgired with ldap? Отправлено с iPhone
…
11 апр. 2020 г., в 16:59, Daniel Nachtrub @.***> написал(а): guys - option on Accoutn settigns - Forget User Session on Window Close is enabled? Not enabled here. — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

Yes, I'm use LDAP sync for accounts and authentication.

Shaverdoff · 2020-04-11T13:33:26Z

Its strange. I use the same conf and set. No login errors Отправлено с iPhone

…

11 апр. 2020 г., в 17:20, DJeremyy ***@***.***> написал(а): Rc confgired with ldap? Отправлено с iPhone … 11 апр. 2020 г., в 16:59, Daniel Nachtrub @.***> написал(а): guys - option on Accoutn settigns - Forget User Session on Window Close is enabled? Not enabled here. — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe. Yes, I'm use LDAP sync for accounts and authentication. — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

dusatvoj · 2020-04-11T13:43:44Z

I have LDAP enabled

danielnachtrub · 2020-04-11T13:44:22Z

Checking the console output from devtools on client it states:

Error logging in with token: Error: Login forbidden [403]
E2E -> Stop Client

danielnachtrub · 2020-04-12T08:16:58Z

I found a workaround in our environment:
By enabling Login Fallback the issues do not arise anymore.

Seems that there's an issue to recognize existing sessions here. Perhaps request is cancelled when login fallback is disabled and therefore even existing sessions using tokens can't be validated.

DJeremyy · 2020-04-12T10:44:23Z

I found a workaround in our environment:
By enabling Login Fallback the issues do not arise anymore.

This is also the case for me @danielnachtrub, activating 'Login Fallback' in the LDAP section no longer causes connection problems on Android and iOS. I no longer have 'Invalid user' when I close the tab and open it again.

Shaverdoff · 2020-04-12T10:46:28Z

On 3.1.0 developers attache able to login without ldap if ldap is enabled and configured. So localy account

…

-- Gerasim Shaverdov | Deputy CTO | Altarix Mobile: <tel:+7%20937%20070%2066%2084> +7 937 070 66 84 | Skype/email: <mailto:gerasim@altarix.ru> gerasim@altarix.ru Lenina av.25, Samara, Russia, 443068 From: DJeremyy <notifications@github.com> Sent: Sunday, April 12, 2020 2:45 PM To: RocketChat/Rocket.Chat <Rocket.Chat@noreply.github.com> Cc: Шавердов Герасим Сергеевич <gerasim@altarix.ru>; Comment <comment@noreply.github.com> Subject: Re: [RocketChat/Rocket.Chat] Login errors in 3.1.0 (#17259) I found a workaround in our environment: By enabling Login Fallback the issues do not arise anymore. This is also the case for me @danielnachtrub <https://github.com/danielnachtrub> , activating 'Login Fallback' in the LDAP section no longer causes connection problems on Android and iOS. I no longer have 'Invalid user' when I close the tab and open it again. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#17259 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AKOGQJUSW3KVH6MHOFQPMKDRMGLRHANCNFSM4MF6HPUQ> .

pierre-lehnen-rc · 2020-04-13T19:36:11Z

Did everyone who had this problem uses LDAP?
If so, this may have been caused by #16949

nebulade · 2020-04-13T19:39:36Z

We at Cloudron hit this as well now in our package tests. Those instances also use LDAP.

DJeremyy · 2020-04-13T19:52:58Z

Did everyone who had this problem uses LDAP?
If so, this may have been caused by #16949

For me @pierre-lehnen-rc, I use LDAP. it seems to me that this is the case for everyone here.

spanchy · 2020-04-13T21:53:46Z

I have same problem. LDAP auth enabled.

tiredofit · 2020-04-14T13:40:17Z

Same problem with LDAP, Also cannot use SAML.

photoninger · 2020-04-22T13:10:32Z

Upgraded from 3.0.12 to 3.1.1, now both mobile apps (ios and android) crash on login with ldap users.
ldap fallback is enabled (was all the time)

Edit:
only the apps with version 4.6.x crash, version 4.5.1 works. Opened an issue for the app:
RocketChat/Rocket.Chat.ReactNative#2054

sampaiodiego · 2020-04-22T21:26:42Z

the app just crash? no additional info? @diegolmello how can we track down what is happening in this case?

diegolmello · 2020-04-22T21:29:34Z

@sampaiodiego There's a fix on the way here

tiredofit · 2020-04-22T21:36:02Z

I am seeing it as well and referenced in #17318 where the Syncing process has failed thus locking out my users.

pierre-lehnen-rc added subj: auth - ldap type: bug labels Apr 14, 2020

pierre-lehnen-rc self-assigned this Apr 14, 2020

pierre-lehnen-rc mentioned this issue Apr 14, 2020

[FIX] LDAP users lose session on refresh #17302

Merged

sampaiodiego closed this as completed in #17302 Apr 14, 2020

tiredofit mentioned this issue Apr 15, 2020

LDAP Sync Error after 3.10 #17318

Closed

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Login errors in 3.1.0 #17259

Login errors in 3.1.0 #17259

dusatvoj commented Apr 11, 2020

DJeremyy commented Apr 11, 2020 •

edited

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danielnachtrub commented Apr 11, 2020

Shaverdoff commented Apr 11, 2020 •

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danielnachtrub commented Apr 11, 2020

dusatvoj commented Apr 11, 2020

Shaverdoff commented Apr 11, 2020 via email

DJeremyy commented Apr 11, 2020

danielnachtrub commented Apr 11, 2020 •

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DJeremyy commented Apr 11, 2020

Shaverdoff commented Apr 11, 2020 via email

dusatvoj commented Apr 11, 2020

danielnachtrub commented Apr 11, 2020

danielnachtrub commented Apr 12, 2020

DJeremyy commented Apr 12, 2020

Shaverdoff commented Apr 12, 2020 via email

pierre-lehnen-rc commented Apr 13, 2020

nebulade commented Apr 13, 2020

DJeremyy commented Apr 13, 2020

spanchy commented Apr 13, 2020

tiredofit commented Apr 14, 2020

photoninger commented Apr 22, 2020 •

edited

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sampaiodiego commented Apr 22, 2020

diegolmello commented Apr 22, 2020

tiredofit commented Apr 22, 2020

Login errors in 3.1.0 #17259

Login errors in 3.1.0 #17259

Comments

dusatvoj commented Apr 11, 2020

Description:

Steps to reproduce:

Expected behavior:

Actual behavior:

Server Setup Information:

Client Setup Information

Relevant logs:

Server

Browser

DJeremyy commented Apr 11, 2020 • edited Loading

danielnachtrub commented Apr 11, 2020

Shaverdoff commented Apr 11, 2020 • edited Loading

danielnachtrub commented Apr 11, 2020

dusatvoj commented Apr 11, 2020

Shaverdoff commented Apr 11, 2020 via email

DJeremyy commented Apr 11, 2020

danielnachtrub commented Apr 11, 2020 • edited Loading

DJeremyy commented Apr 11, 2020

Shaverdoff commented Apr 11, 2020 via email

dusatvoj commented Apr 11, 2020

danielnachtrub commented Apr 11, 2020

danielnachtrub commented Apr 12, 2020

DJeremyy commented Apr 12, 2020

Shaverdoff commented Apr 12, 2020 via email

pierre-lehnen-rc commented Apr 13, 2020

nebulade commented Apr 13, 2020

DJeremyy commented Apr 13, 2020

spanchy commented Apr 13, 2020

tiredofit commented Apr 14, 2020

photoninger commented Apr 22, 2020 • edited Loading

sampaiodiego commented Apr 22, 2020

diegolmello commented Apr 22, 2020

tiredofit commented Apr 22, 2020

DJeremyy commented Apr 11, 2020 •

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Shaverdoff commented Apr 11, 2020 •

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danielnachtrub commented Apr 11, 2020 •

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photoninger commented Apr 22, 2020 •

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