[BUG] Push notifications not send for current user if mobile notifications preference set to Mentions

[ankar84]

Description:

https://forums.rocket.chat/t/push-notifications-non-consistent-for-current-user/7000
I have a strange problem with my user receive push notification.
In past I successfully tested push notification on my single android smartphone in 2 different apps. My test user send me a message, and if my main user was offline or away I got push notification almost immediately. But starting from version 4.6 I think it stopped working.
Push notifications for my user work in general - I get push notification from other users or chats (but I think not every)
So I have a very strange problem with notifications. I hoped, that 4.7 will fix that, but no luck, still same behavior.
Is there some settings or MongoDB collection to check or clean to fix that?
When I press button Admin UI - Push - Send a test push to my user - I get push immediately. And i see Your push was sent to 1 devices
image
My mobile notification preferences is set to Mentions

I did change my mobile notification preference to All messages (Default) and all push notifications start come to me.
It’s a definitely a bug.
I need mobile notifications set to Mentions not to get a lot of messaged from all of chat where I participate.
I need push for:

• DM
• Threat I started or answered
• When someone mentions me with @ sign
  And as I know, Mentions options in mobile notifications preferences is fit me perfectly.

Steps to reproduce:

1. Set mobile notification preference to Mentions
2. Ask someone to send you a message
3. Do not get push

Expected behavior:

When set mobile notification preference to Mentions get push only for:

• DM
• Threat I started or answered
• When someone mentions me with @ sign

Actual behavior:

No push notifications received when mobile notification preference set to Mentions

Server Setup Information

• Version of Rocket.Chat Server: 3.1.1
• Operating System: CentOS7
• Deployment Method: docker
• Number of Running Instances: 25
• DB Replicaset Oplog: Enabled
• NodeJS Version: v12.16.1
• MongoDB Version: 4.0.17
• Proxy: nginx
• Firewalls involved: -

Relevant logs:

Logs for push notifications are off on server, because in general that function works great (iOS a little bit stable and faster)

Client Setup Information

• Mobile App: 4.7.0
• Operating System: Android 10

[github-actions]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[ankar84]

Issue is still exist

[ankar84]

Still an issue in 3.6.3

[ankar84]

@sampaiodiego and I noticed that when I set push notifications to Mentions - all my chat list in a Sidebar was updated - no private groups, only DMs on top (a have sort by activity).
It's really easy reproducible.

[sampaiodiego]

@sampaiodiego and I noticed that when I set push notifications to Mentions - all my chat list in a Sidebar was updated - no private groups, only DMs on top (a have sort by activity).
It's really easy reproducible.

interesting, but definitely a different issue.

on the main issue, I find it very weird. I personally use Mentions as my push notification preference and it works as expected. are you sure the issue isn't related to your mobile device being in standby (fixed by #19061 ) ?

[ankar84]

are you sure the issue isn't related to your mobile device being in standby (fixed by #19061 ) ?

I'm sure it's not related any doze mode or something.
Jist set push to mention and no push to DM
Set to all messages and push works again

[ankar84]

Hey, @sampaiodiego
Just checked at 4.8.2 server version and 4.29 mobile version.
#17844 still an issue!
I set both Desktop and Mobile notification to Mentions and push stop working on regular messages in DM (mention still works).
But then I set Desktop notification to Default (All Messages) and Mobile is still on Mentions then I get push on regular message!
So, I'm closing this issue and still waiting for a fix of #17844