[Bug] No DM Notifications when both Desktop and Mobile Preferences is set to Mentions

[ankar84]

Description:

I already found some issue with Notification set to Mentions in #17689
But now we did all tests and can tell for sure, that there is a bug - No DM Notifications when both Desktop and Mobile Preferences is set to Mentions

Steps to reproduce:

1. User1 set Show Desktop Notifications For to Mentions
2. User1 set Push Mobile Notifications For to Mentions
3. User2 write DM to User1
4. User1 gets no notifications neither desktop or mobile

Expected behavior:

There should be notifications (both desktop and mobile, if desktop not online) on DM messages

Actual behavior:

Here is a problematic settings:

Here is a table (matrix) of all available and tested variants of types of chats and as a result - notifications.

If YES - there was notification
If NO - there wasn't notification
Filled in red - problem notifications. There should be notifications according to settings and other tests, but in fact - no notifications.

Server Setup Information:

• Version of Rocket.Chat Server: 3.1.1
• Operating System: CentOS7
• Deployment Method: docker
• Number of Running Instances: 25
• DB Replicaset Oplog: Enabled
• NodeJS Version: 12.16.1
• MongoDB Version: 4.0.17

Client Setup Information

• Desktop App or Browser Version: 2.17.9 and Chrome 83
• Operating System: Windows 10

[github-actions]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[ankar84]

Issue is still exist

[gabrieleiro]

Hi, @ankar84
Does it still happens to you using the latest release? We've tested the scenario described in the description but we ended up with the expected result.

[ankar84]

Hi, @ankar84
Does it still happens to you using the latest release? We've tested the scenario described in the description but we ended up with the expected result.

Hi, @g-thome
Yeap, just checked that issue on most recent 3.7.1 server version, and yes - no desktop notification on DM and no push notification on DM when desktop is offline.
BUT!
If DM has mention me with @ - push and desktop notification works fine.
But it's insane in DM mention user that only one in that conversation with @
DM itself should be like mention.

@g-thome just follow steps to reproduce:

1. User1 set Show Desktop Notifications For to Mentions
2. User1 set Push Mobile Notifications For to Mentions
3. User2 write DM to User1
4. User1 gets no notifications neither desktop or mobile
5. If User2 write DM with @User1 - notification appears!

[ankar84]

On Windows 10 computer same behavior is on Web client (user Chrome 86 for that) as a desktop client version 3.0.5

Here is a desktop screens

And next gif illustrate that issue.
Screencast start showing other private group chat.
First I sent just test message - no any notification, but you can see that RC app icon start flashing (blinking) in taskbar.
Then I sent @karlanaa test and there is a notification immediately.
You can see, that test and @karlanaa test was sent is same moment.
So, it's 100% proof

[ankar84]

And again - once I changes Notifications settings - there is a lot of updates in my sidebar appears. Looks like my subscriptions are recalculate or something.

[GOID1989]

For notification "subsystem" nodejs instances exchange direct messages on 3000 port.
Try to check your 15 instances communication between each-other

'Maybe' same problem solved here

[ankar84]

For notification "subsystem" nodejs instances exchange direct messages on 3000 port.
Try to check your 15 instances communication between each-other

Usually errors in instances communications leads to much serious and critical issue

All instances show connected status in Admin UI - Info panel:

[ankar84]

And again - once I changes Notifications settings - there is a lot of updates in my sidebar appears. Looks like my subscriptions are recalculate or something.

@g-thome hey, Gabriel! I sent demo of that case to you and Diego at open server.

[ankar84]

Just tested on most recent 3.14 - issue still here

[ankar84]

Hey, @sampaiodiego @g-thome
Just checked at 4.8.2 server version and 4.29 mobile version.
I set both Desktop and Mobile notification to Mentions

And push stop working on regular messages in DM (mention with @ still works in DM and lead to push).
But then I set Desktop notification to Default (All Messages) and Mobile is still on Mentions then I get push on regular message!

So, issue is still the same. Please diagnose that and fix if possible.
Thank you!

[ankar84]

I'm on a 5.3.5 now and issue is still here.
But for some reason open.rocket.chat server works good in that case. I got a push notifications from opens server.