-
Notifications
You must be signed in to change notification settings - Fork 10.9k
New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
[NEW] Allow to set default department and location sharing on SMS / WhatsApp integration #16557
[NEW] Allow to set default department and location sharing on SMS / WhatsApp integration #16557
Conversation
…g-sms-integration
…g-sms-integration
Dear @renatobecker , I think this pull request may be broking the other sms integration, since it's forcing the integration to declare an "extra" object inside returnData in the "parse" function. I'm currently developing a new integration for other sms/whatsapp service provider and it only works if latitude and longitude are declared. I think it may be broking the other integrations (but I'm not sure) such as mobex and voxtelesys |
Thanks for point that out, I'll take a look at this case ASAP. |
This PR adds a new setting that allows defining a default Omnichannel department for SMS/WhatsApp integration.
So, if the setting is defined, all new incoming chats received through the
SMS
integration will be routed to the configured department.In addition(CLOSES RocketChat/feature-requests#304), a new
whatsApp
feature will be supported: Inbound/Outbound location sharing.Both agents and WhatsApp users will be able to share their locations, as displayed below:
Also, part of the code has been rewritten to make it simpler and more readable.