[NEW] Add Permissions to deal with Omnichannel visitor past chats history

app/authorization/server/startup.js

@@ -104,13 +104,15 @@ Meteor.startup(function() {
 		{ _id: 'add-livechat-department-agents',     roles: ['livechat-manager', 'admin'] },
 		{ _id: 'view-livechat-current-chats',        roles: ['livechat-manager', 'admin'] },
 		{ _id: 'view-livechat-real-time-monitoring', roles: ['livechat-manager', 'admin'] },
-		{ _id: 'view-livechat-triggers',             roles: ['livechat-manager', 'admin'] },
-		{ _id: 'view-livechat-customfields',         roles: ['livechat-manager', 'admin'] },
-		{ _id: 'view-livechat-installation',         roles: ['livechat-manager', 'admin'] },
-		{ _id: 'view-livechat-appearance',           roles: ['livechat-manager', 'admin'] },
-		{ _id: 'view-livechat-webhooks',             roles: ['livechat-manager', 'admin'] },
-		{ _id: 'view-livechat-facebook',             roles: ['livechat-manager', 'admin'] },
-		{ _id: 'view-livechat-officeHours',          roles: ['livechat-manager', 'admin'] },
+		{ _id: 'view-livechat-triggers',        roles: ['livechat-manager', 'admin'] },
+		{ _id: 'view-livechat-customfields',    roles: ['livechat-manager', 'admin'] },
+		{ _id: 'view-livechat-installation',    roles: ['livechat-manager', 'admin'] },
+		{ _id: 'view-livechat-appearance',      roles: ['livechat-manager', 'admin'] },
+		{ _id: 'view-livechat-webhooks',        roles: ['livechat-manager', 'admin'] },
+		{ _id: 'view-livechat-facebook',        roles: ['livechat-manager', 'admin'] },
+		{ _id: 'view-livechat-officeHours',     roles: ['livechat-manager', 'admin'] },
+		{ _id: 'view-livechat-room-closed-same-department',  roles: ['livechat-manager', 'admin'] },
+		{ _id: 'view-livechat-room-closed-by-another-agent', roles: ['livechat-manager', 'admin'] },
 		{ _id: 'view-livechat-room-customfields',    roles: ['livechat-manager', 'livechat-agent', 'admin'] },
 		{ _id: 'edit-livechat-room-customfields',    roles: ['livechat-manager', 'livechat-agent', 'admin'] },
 	];

app/livechat/server/startup.js

@@ -11,6 +11,17 @@ import { RoutingManager } from './lib/RoutingManager';
 import { createLivechatQueueView } from './lib/Helper';
 import { LivechatAgentActivityMonitor } from './statistics/LivechatAgentActivityMonitor';
 
+function allowAccessClosedRoomOfSameDepartment(room, user) {
+	if (!room || !user || room.t !== 'l' || !room.departmentId || room.open) {
+		return;
+	}
+	const agentOfDepartment = LivechatDepartmentAgents.findOneByAgentIdAndDepartmentId(user._id, room.departmentId);
+	if (!agentOfDepartment) {
+		return;
+	}
+	return hasPermission(user._id, 'view-livechat-room-closed-same-department');
+}
+
 Meteor.startup(() => {
 	roomTypes.setRoomFind('l', (_id) => LivechatRooms.findOneById(_id));
 
@@ -24,7 +35,7 @@ Meteor.startup(() => {
 		}
 		const { _id: userId } = user;
 		const { servedBy: { _id: agentId } = {} } = room;
-		return userId === agentId;
+		return userId === agentId || (!room.open && hasPermission(user._id, 'view-livechat-room-closed-by-another-agent'));
 	});
 
 	addRoomAccessValidator(function(room, user, extraData) {
@@ -59,6 +70,8 @@ Meteor.startup(() => {
 		return inquiry && inquiry.status === 'queued';
 	});
 
+	addRoomAccessValidator(allowAccessClosedRoomOfSameDepartment);
+
 	callbacks.add('beforeLeaveRoom', function(user, room) {
 		if (room.t !== 'l') {
 			return user;

app/models/server/models/LivechatDepartmentAgents.js

@@ -23,6 +23,10 @@ export class LivechatDepartmentAgents extends Base {
 		return this.find({ agentId });
 	}
 
+	findOneByAgentIdAndDepartmentId(agentId, departmentId) {
+		return this.findOne({ agentId, departmentId });
+	}
+
 	saveAgent(agent) {
 		return this.upsert({
 			agentId: agent.agentId,

ee/app/livechat-enterprise/server/permissions.js

@@ -34,6 +34,8 @@ export const createPermissions = () => {
 		'view-livechat-real-time-monitoring',
 		'view-livechat-officeHours',
 		'manage-livechat-agents',
+		'view-livechat-room-closed-same-department',
+		'view-livechat-room-closed-by-another-agent',
 		'view-livechat-room-customfields',
 		'edit-livechat-room-customfields',
 	];

packages/rocketchat-i18n/i18n/en.i18n.json

@@ -3655,6 +3655,8 @@
   "view-l-room": "View Omnichannel Rooms",
   "view-l-room_description": "Permission to view Omnichannel rooms",
   "view-livechat-analytics": "View Omnichannel Analytics",
+  "view-livechat-room-closed-by-another-agent": "View Omnichannel Rooms closed by another agent",
+  "view-livechat-room-closed-same-department": "View Omnichannel Rooms closed by another agent in the same department",
   "view-livechat-departments": "View Omnichannel Departments",
   "view-livechat-manager": "View Omnichannel Manager",
   "view-livechat-manager_description": "Permission to view other Omnichannel managers",

packages/rocketchat-i18n/i18n/pt-BR.i18n.json

@@ -3304,6 +3304,8 @@
   "view-l-room": "Ver salas de Omnichannel",
   "view-l-room_description": "Permissão para ver salas de Omnichannel",
   "view-livechat-analytics": "Ver o Omnichannel Analytics",
+  "view-livechat-room-closed-by-another-agent": "Ver Salas Omnichannel fechadas por outro agente",
+  "view-livechat-room-closed-same-department": "Ver Salas Omnichannel fechadas por outro agente do mesmo departamento",
   "view-livechat-manager": "Ver o Gerente Omnichannel",
   "view-livechat-manager_description": "Permissão para ver outros gerentes de Omnichannel",
   "view-livechat-rooms": "Ver Salas de Omnichannel",
@@ -3429,4 +3431,4 @@
   "Your_question": "A sua pergunta",
   "Your_server_link": "O link do seu servidor",
   "Your_workspace_is_ready": "O seu espaço de trabalho está pronto a usar 🎉"
-}
+}