I am an experienced technology professional with a broad background in Information Technology. I have successfully contributed to projects such as UrbanCity RP, BlitheMC, and I:COA. My role as a Tier 1 IT Helpdesk Technician has honed my problem-solving and solution implementation skills. I actively participate in project discussions and have developed in-house solutions. With extensive experience in FiveM, I am a regular contributor to CFX communications on Discord, staying well-informed on updates and changes affecting FiveM servers and players.
- Basic CLI Conduct Tracker (stored in SQL)
- TeamSpeak Query GUI Permissions Manager
- Ban Appeal System using an internal tracker and logging system
- Jira (SaaS) systems for managing staff hiring, retention, and onboarding through customized workflows
- Automation for managing HTTPasswd creation for Apache/Nginx systems, centralizing credentials on an agile-browser endpoint
- UNIX system to manage and deploy updates to projects
- REC/PACK/SEND systems using AWS S3 to manage and package backups for critical applications, achieving 400GB+ throughput with a 2-minute delivery time every 5 minutes.
- Okta & Okta ASA implementation for least-privileged access to secure cloud resources while maintaining identity security
- Network Security & IP Restrictions: Skilled in securing networks with IP-based restrictions, implementing methods like WireGuard, OpenVPN, FireZone, and configuring firewalls (UFW) to protect Linux systems and web environments.
- Linux Administration & Automation: Proficient in managing Linux systems, including APT repositories, software updates, web hosting, and Bash scripting for task automation and system health maintenance.
- SaaS & Identity Management: Expertise in integrating SaaS products, including OKTA for authentication, and configuring secure development environments. Experience with setting up and managing web servers (NGINX/APACHE) to support scalable applications.
- Microsoft Office 365 & Active Directory: Hands-on experience administering Office 365 environments and setting up Active Directory Domain Services for managing user access, permissions, and local domain infrastructures.
- Cloud Services & DNS Management: Deep knowledge of Cloudflare for Zero Trust security, DNS configuration, and firewall management. Skilled in Amazon Web Services (AWS) with experience in virtual desktops (VDI), Route 53 for DNS management, and S3 for cloud storage.
- GitHub & Version Control: Proficient in Git workflows, handling pull requests, code reviews, and managing team collaboration through GitHub for streamlined version control.
- Atlassian Tools: Extensive experience using Atlassian products like Jira for Agile project management, Confluence for documentation, Bitbucket for code repositories, and ServiceDesk for IT support workflows.
- DNS & DHCP Administration: Expertise in managing DNS configurations, deploying DNSSEC for security, ensuring HTTPS compliance, and configuring DHCP for router deployment and local network setup.
- System & Web Server Management: Knowledgeable in maintaining Windows Server environments and managing hosting platforms such as Proxmox, cPanel, DirectAdmin, and Froxlor to support various web hosting needs.
- Security Vulnerability Diagnosis (CVE): Experienced in identifying and addressing common vulnerabilities (CVE), ensuring the security of IT infrastructure.
My digital impact has been significant. I’ve reduced project costs by 50%, developed innovative solutions that enable non-technical users to navigate complex systems with ease, and organized workshops and training programs to enhance understanding of advanced technologies. I’ve implemented robust safety measures that withstand brute force attempts and created virtual Disaster Recovery Plans for communities that can't risk downtime. Every project I’ve been involved in has left the owners satisfied, often receiving applause for the work completed.
- IndianaCOA: ITSM Staff, Discord Staff
- BlitheMC: Technological Success Advisor and Network Developer
- Liberty State Roleplay: Internal Affairs, Management
- EndlessHosting: Systems Administrator
- RLMTECH: Owner
- Discord Stop: Listings Admin
- Troop Life (Roblox): Game Moderator/PeaceKeeper
- E-IT Consulting: Tier 1 Helpdesk Technician
- And many more.