[Bug]: Installation freezes Windows 10 #2487
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dosubot
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needs investigation
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Hi @glocalglocal can you please provide the |
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Upgraded to 0.36.4 and problem persists. EDIT: I can access Stirling PDF on the localhost but the error message above remains on the screen. |
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Same for me .... Blocked at 90% on 2 Windows 11 Pcs |
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Are you running any anti viruses? I have tested this on 5 windows machines and it works on all Anti virus: Whatever else you can think of that might differentiate you from other windows users |
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Use MalwareBytes and ad guard ... and Microsoft defender |
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I use the Windows AV but only on-demand. I run as admin and haven't changed the default installation path. I don't see anything relevant in the Windows Events log. I have the docker version installed and the portable version. Both work fine but the docker version won't work if I use the default port 8080. 8081, 8082 work OK. The docker version sees the applications for conversion to docx and compression. The install and portable versions don't, but I am guessing that's by design. I don't see anything unusual about my setup. |
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https://github.com/Stirling-Tools/Stirling-PDF/releases/download/v0.36.5/Stirling-PDF-test.exe |
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You will need to uninstall the old version first (should show up in add/remove apps/programs on windows) |
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Yesss this one is one , continue after 90% and see A big Thanks |
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very odd... i didnt add anything to fix this! I only added more logs to investigate the issue.... Will remain a mystery.... Well will push this in next release anyway :) thanks! |
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lol will test this on other pc in 24h |
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Perhaps the issue is resolved by uninstalling and reinstalling somehow |
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Tested on a second PC : blocked yesterday and uninstall yesterday : Dont know why lol |
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@glocalglocal how is it your side? can you try that new version |
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For information : this morning tested on a 3nd PC |
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The test version completed OK here too. If there is nothing substantively different with this, then there is still an issue that is hit and miss. HerveKr and I were affected once and reported it. Others may not report it. I see the install version doesn't do compress and convert to docx. If that's how it is designed to be, I will have to go back to the full docker version anyway which uses ghostscript and LibreOffice for these features. |
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I got the same situation during installation,initializing stuck in 90% even if I uninstall and reinstall can't resolve this problem,and I using the test version it finally work out. |
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I had the same issue with the regular Windows installer on a Win 11 laptop. Uninstalled, rebooted, reinstalled, same problem. Tried the test version... installation completed, but then when I started up the program, I get an alert that says "Failed to launch JVM"... |
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@pehamu any extra info in logs folder Also can you open CMD and run |
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Thanks Anthony!
Attached are the logs.
And the CMD prompt gave me this:
C:\Users\Peter Murray>java --version
'java' is not recognized as an internal or external command,
operable program or batch file.
Best,
Peter
From: Anthony Stirling ***@***.***>
Sent: December 24, 2024 7:34 PM
To: Stirling-Tools/Stirling-PDF ***@***.***>
Cc: pehamu ***@***.***>; Mention ***@***.***>
Subject: Re: [Stirling-Tools/Stirling-PDF] [Bug]: Installation freezes Windows 10 (Issue #2487)
@pehamu <https://github.com/pehamu> any extra info in logs folder
from the path C:\Users\user\AppData\Local\Stirling-PDF\logs?
Also can you open CMD and run java --version just for curiosity
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Seems logs didn't attach via the GitHub email reply |
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Installation Method
Local Installation
The Problem
I tried to install
Stirling-PDF-win-installer.exe(v0.36.3 on Windows 10) for the first time. Installation freezes at 90%. The popup displays the message:If I terminate and start
C:\Users\user\AppData\Local\Stirling-PDF\Stirling-PDF.exeit tries to continue from where it stopped and freezes again.If I run the downloaded
Stirling-PDF-win-installer.exeagain, it offers to repair the installation, and in the end I get the same freeze at 90% as above.Version of Stirling-PDF
0.36.3
Last Working Version of Stirling-PDF
Docker and portable 0.36.0
Page Where the Problem Occurred
No response
Docker Configuration
No response
Relevant Log Output
No response
Additional Information
No response
Browsers Affected
No response
No Duplicate of the Issue
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