"Key not found, did not record episode"

[BEisem]

In the logs, what does it mean when it says Key not found, did not record episode?

I'm getting this for several TV shows. I've checked both Plex library and Trakt, and the show (and episodes) exist in both locations. So what is causing this, and how do I fix?

[glensc]

@BEisem it's some weird code, it tries to lookup episode from trakt, but does not find it. as I recently refactored that part, it left me to scratch my head as well.

• current code:

  PlexTraktSync/plex_trakt_sync/commands/sync.py

  Line 120 in e578129

  logger.warning(f"Show [{pm}: Key not found: S{pe.seasonNumber:02}E{pe.seasonNumber:02}")

• it was added in this commit: 7a2c0a0, unfortunately the commit message does not explain anything about the problem being solved and the commit does not seem to belong any issue or pull request

[simonc56]

Can you show full log please ?

[BEisem]

No, we're not the same person. I can't speak for @wandabastyle but I'm very new at using github and I'm just doing my best. I'm not a coder, just someone who wants to help make this project better. So apologies, but I'm doing my best.

Here's an example of one show that is showing this problem.

https://www.imdb.com/title/tt10584350/
https://www.thetvdb.com/series/mapleworth-murders

There are entries in both IMDB and TVDB. But in the logs, I'm seeing this:

2021-04-10 10:14:42,906 WARNING:Show [Mapleworth Murders (2020)]: Key not found, did not record episode S01E02
2021-04-10 10:14:42,906 WARNING:Show [Mapleworth Murders (2020)]: Key not found, did not record episode S01E03
2021-04-10 10:14:42,906 WARNING:Show [Mapleworth Murders (2020)]: Key not found, did not record episode S01E04
2021-04-10 10:14:42,906 WARNING:Show [Mapleworth Murders (2020)]: Key not found, did not record episode S01E05
2021-04-10 10:14:42,907 WARNING:Show [Mapleworth Murders (2020)]: Key not found, did not record episode S01E06
2021-04-10 10:14:42,907 WARNING:Show [Mapleworth Murders (2020)]: Key not found, did not record episode S01E07
2021-04-10 10:14:42,907 WARNING:Show [Mapleworth Murders (2020)]: Key not found, did not record episode S01E08
2021-04-10 10:14:42,907 WARNING:Show [Mapleworth Murders (2020)]: Key not found, did not record episode S01E09
2021-04-10 10:14:42,907 WARNING:Show [Mapleworth Murders (2020)]: Key not found, did not record episode S01E10
2021-04-10 10:14:42,907 WARNING:Show [Mapleworth Murders (2020)]: Key not found, did not record episode S01E11
2021-04-10 10:14:42,907 WARNING:Show [Mapleworth Murders (2020)]: Key not found, did not record episode S01E12

[glensc]

I think the problem is simple:

• trakt search result is cached in sqlite

I've made a test that you could try running on your machine:

• Add test for episode lookup #215

so, if the test fails, try removing trakt_cache.sqlite and re-run the test.

I'm sure this resolves your issue.

the proper fix would be to include TTL for cache entries, not use the default "forever"

[glensc]

@BEisem you have not responded here. Is it a cache issue here?

[BEisem]

I'm sorry, I've been unable to install pytest. I'm on a Mac, and even after trying all the installation methods available, pytest is not recognized. However I have tried deleting the trakt_cache.sqlite file and starting over, and the same episodes still result in the Key not found error.

[glensc]

unable to help with pytest, as you have not given details of the error, or how you attempted to install it and what's the install errors.

to my knowledge, it's bundled with python3. so would not need to install anything. but of course depends on distribution, linux distributions typically bundle development and runtime into different packages.

if pytest wrapper is not available, python3 -m pytest should behave identically.

however, on my macOS with python3 from brew, seems pytest is installed via pip:

$ python3 -m pip list | grep test
pytest            6.2.2

[wandabastyle]

Yeah, same here. I just try to be helpful.
If this is related to the beta agent can you check and/or share the XML for one of the episodes?

@glensc Sorry I don't know where to start to comment, there are multiple discussions or pull requests which all can have the same root cause, the beta agent and missing or wrong metadata related. So it's kinda hard to bundle them.

[glensc]

@wandabastyle why don't you then read the whole discussion first and test the solutions? and report your outcome?

• "Key not found, did not record episode" #208 (reply in thread)

if it's new problem, create a new issue, not hijack unrelated discussions. read the top post, this discussion is about "Key not found, did not record episode" error!

[flammable]

The issue might be that Trakt is moving from thetvdb to TMDB:

https://blog.trakt.tv/tmdb-transition-ef3d19a5cf24

I'm seeing the same thing, sometimes.

[glensc]

tl;dr, can you summarize what is the current default?

[BEisem]

tl;dr, can you summarize what is the current default?

The basic situation is, they used to use TVDB but they are slowly transitioning to TMDB because TVDB is going to a paid subscription model.

From the article:

What’s the plan?
New TV shows are imported using TMDB as their data source (all new shows since November 2020 already use TMDB)
When we do nightly data refreshes, we compare TMDB with TVDB to determine if the seasons and episodes match up. (we’ve gathered data on over 20,000 shows since November 2020)
We created a comparison page for TMDB and TVDB data. This helps determine what data is missing or needs to be updated at TMDB.
If shows 100% match up, we will automatically change to TMDB as the data source. We’re also working on tools to help Trakt users verify and indicate a show can be switched to TMDB. (this will happen soon)

[BEisem]

And here's a link to the comparison page:

https://trakt.tv/transition/tmdb/updates

[glensc]

probably need to look on things case by case.

[glensc]

what I found that some episodes are just missing in trakt, for example, beavis and butt-head season 8:

• https://trakt.tv/shows/beavis-and-butt-head/seasons/7

[glensc]

the mappleworth murders that beisem reported, does seem to be his local problem, as it works for me locally:

• "Key not found, did not record episode" #208 (reply in thread)

[BEisem]

FWIW, this error has now changed with the new version... now it says "Not found on Trakt." Which is a better, more descriptive error.

I've also noticed that this has brought to light some mismatch problems in my library, which is helpful. But it also brings to light certain problems where TVDB/TMDB/IMDB do not match or agree with each other. This is because Sonarr uses TVDB when creating the content, I believe Radarr uses TMDB, and Plex uses IMDB. So by the time the content gets to Plex, it might not be labeled or matched correctly.

One TV show I'm having a particular problem with is "Whose Line Is It Anyway." Every single episode is giving an error when being scanned by plextraktssync.

2021-04-14 18:35:52,319 WARNING[PlexTraktSync]:Skipping <imdb:tt14116976:<Episode:224716:Whose-Line-Is-It-Any-s17e06>>: Not found on Trakt
2021-04-14 18:35:52,359 WARNING[PlexTraktSync]:Skipping <imdb:tt14136386:<Episode:224717:Whose-Line-Is-It-Any-s17e07>>: Not found on Trakt
2021-04-14 18:35:52,399 WARNING[PlexTraktSync]:Skipping <tvdb:8202026:<Episode:224718:Whose-Line-Is-It-Any-s17e08>>: Not found on Trakt
2021-04-14 18:35:52,447 WARNING[PlexTraktSync]:Skipping <tvdb:8244885:<Episode:228073:Whose-Line-Is-It-Any-s17e09>>: Not found on Trakt

You can see that there are some that list IMDB, and some that list TVDB.

This show aired from 1998 to 2005, then there was a new version that started in 2013 and is still airing. IMDB and TMDB agree and call it one show. But TVDB splits it and considers it two different shows. Because of this, it's imported into Plex as a single show, but plextraktsync doesn't recognize it, and all the episodes throw the error.

I guess the moral of this story is, if there's any way to have the scanner look at all possible sources and try to match, maybe it would have better luck and more of a chance of matching. I don't even know if this is something that can be fixed, since the different sources don't match.

[glensc]

The difference can be explained, as the sync code uses different method:

• PlexTraktSync/plex_trakt_sync/pytrakt_extensions.py

  Lines 16 to 27 in 22a1ef6

  	@get
  	def lookup_table(show):
  	# returns all seasons and episodes with one single call
  	data = yield 'shows/{}/seasons?extended=episodes'.format(show.trakt)
  	retVal = {}
  	for season in data:
  	eps = {}
  	if 'episodes' in season.keys():
  	for episode in season['episodes']:
  	eps[episode['number']] = LazyEpisode(show, season['number'], episode['number'], episode['ids'])
  	retVal[season['number']] = eps
  	yield retVal

I can not answer at this time why that API call gives different results. from the brief look, it seems to find episodes by show.id, while the inspect command uses episode.id

[BEisem]

If I understand this correctly, it seems like maybe your method for the inspect command seems to be more robust. Can the sync command use episode.id instead of show.id?

[glensc]

I can not answer at this time. I don't know what part of the code.

however, I asked for those methods to be supported by pytrakt library, let's see where that goes:

• import pytrakt_extensions.py moogar0880/PyTrakt#145

[glensc]

But on TVDB, this is really odd... when I search for that GUID/TVDB number, it shows a person, not an episode. thetvdb.com/search?query=7957625

search by tvdb id:

• https://trakt.tv/search/tvdb?query=7957625

[glensc]

I guess the lookup table API method was created as the legacy agent had the id in form of show/season/episode format:

➔ ./plex_trakt_sync.sh inspect 7196
Guid: 'com.plexapp.agents.thetvdb://77137/1/1?lang=en'
Guids: []
Audio: 'stereo', 'Unknown (AC3 Stereo)'
Video: 'mpeg4'
Provider: tvdb
Id: 77137/1/1
Error: Method not Allowed

• https://trakt.tv/search/tvdb?query=77137

[glensc]

Re: #208 (comment)

2021-04-14 18:35:52,319 WARNING[PlexTraktSync]:Skipping <imdb:tt14116976:<Episode:224716:Whose-Line-Is-It-Any-s17e06>>: Not found on Trakt
2021-04-14 18:35:52,359 WARNING[PlexTraktSync]:Skipping <imdb:tt14136386:<Episode:224717:Whose-Line-Is-It-Any-s17e07>>: Not found on Trakt
2021-04-14 18:35:52,399 WARNING[PlexTraktSync]:Skipping <tvdb:8202026:<Episode:224718:Whose-Line-Is-It-Any-s17e08>>: Not found on Trakt
2021-04-14 18:35:52,447 WARNING[PlexTraktSync]:Skipping <tvdb:8244885:<Episode:228073:Whose-Line-Is-It-Any-s17e09>>: Not found on Trakt

You can see that there are some that list IMDB, and some that list TVDB.

The error may go away, if you take that show and do "Fix Match", then all episodes are of the same provider.

but don't do that yet, let's see if we can fix the code first.

[glensc]

Added PR that can use .guid from Plex Episode object, and is able to extract show in form of show/season/episode:

• Add support fetching episodes by episode guid #240

[glensc]

86db886 was a quick fix, did not test it. may need to look closer to your error trace.

[BEisem]

No worries, just wanted to point out that it is still causing an error.

Is there a way I can find out what show/episode is local://113357 so I can fix it?

[glensc]

Ah, yes, it was a silly typo; [ep-lookup-quick 25d636c] fixup! Skip episodes of provider none

you can open plex web with the id:

1. open any item in your plex web that is local to your library
2. find from url key=%2Flibrary%2Fmetadata%2F10285 replace 10285 with your id 113357

I'm planning add more support to the inspect command, so maybe wait with actual fixing:

• "Key not found, did not record episode" #208 (reply in thread)

[glensc]

this might help for now:

• [ep-lookup-quick c8529e0] Inspect: Add detail of plex media item

[glensc]

This for inspect command:

• [ep-lookup-quick 434c13c] Inspect: Fetch show/season if episode given

[glensc]

This is resolved in latest 0.8.x version.