feat(EMS-3502-3567-3568): content updates - contact details

CHANGELOG.md

@@ -2,10 +2,9 @@
 
 ## [2.10.1](https://github.com/UK-Export-Finance/exip/compare/v2.10.0...v2.10.1) (2024-07-12)
 
-
 ### Bug Fixes
 
-* **EMS-3560:** update az cli to v2 ([#2720](https://github.com/UK-Export-Finance/exip/issues/2720)) ([62fe0ac](https://github.com/UK-Export-Finance/exip/commit/62fe0acda1138c41b27bac5ad5a78e1d83b09a12))
+- **EMS-3560:** update az cli to v2 ([#2720](https://github.com/UK-Export-Finance/exip/issues/2720)) ([62fe0ac](https://github.com/UK-Export-Finance/exip/commit/62fe0acda1138c41b27bac5ad5a78e1d83b09a12))
 
 ## [2.10.0](https://github.com/UK-Export-Finance/exip/compare/v2.9.1...v2.10.0) (2024-07-12)
 

e2e-tests/commands/shared-commands/assertions/index.js

@@ -45,8 +45,6 @@ Cypress.Commands.add('checkChangeAnswerRendered', checkChangeAnswerRendered);
 
 Cypress.Commands.add('checkCurrencyOption', require('./check-currency-option'));
 
-Cypress.Commands.add('assertCustomerServiceContactDetailsContent', require('./assert-customer-service-contact-details-content'));
-
 Cypress.Commands.add('checkErrorSummaryListHeading', require('./check-error-summary-list-heading'));
 
 Cypress.Commands.add('checkFooterLinks', require('./check-footer-links'));

e2e-tests/constants/ukef-contact-details.js

@@ -1,7 +1,6 @@
-export const CONTACT_DETAILS = {
-  TELEPHONE: '+44 (0)207 271 8010',
+export const UKEF_CONTACT_DETAILS = {
   EMAIL: {
-    CUSTOMER_SERVICE: 'customer.service@ukexportfinance.gov.uk',
+    CREDIT_INSURANCE_SUPPORT: 'creditinsurancesupport@ukexportfinance.gov.uk',
     UNDERWRITING: 'exipunderwriting@ukexportfinance.gov.uk',
   },
 };

e2e-tests/content-strings/contact.js

@@ -1,18 +1,9 @@
-import { CONTACT_DETAILS } from '../constants';
-import { LINKS } from './links';
+import { UKEF_CONTACT_DETAILS } from '../constants';
 
-export const CUSTOMER_SERVICE_CONTACT_DETAILS = {
-  TELEPHONE: {
-    PREFIX: 'Telephone: ',
-    VALUE: CONTACT_DETAILS.TELEPHONE,
-  },
+export const CONTACT_DETAILS = {
   EMAIL: {
-    PREFIX: 'Email: ',
-    VALUE: CONTACT_DETAILS.EMAIL.CUSTOMER_SERVICE,
-  },
-  OPENING_TIMES: 'Opening times: Monday to Friday, 9am to 5pm (excluding public holidays)',
-  CALL_CHARGES: {
-    TEXT: 'Call charges',
-    HREF: LINKS.EXTERNAL.CALL_CHARGES,
+    PREFIX: 'Email',
+    TEXT: UKEF_CONTACT_DETAILS.EMAIL.CREDIT_INSURANCE_SUPPORT,
+    VALUE: `mailto:${UKEF_CONTACT_DETAILS.EMAIL.CREDIT_INSURANCE_SUPPORT}`,
   },
 };

e2e-tests/content-strings/links.js

@@ -21,7 +21,7 @@ export const LINKS = {
     EXPORT_FINANCE_MANAGERS: 'https://www.gov.uk/government/publications/find-an-export-finance-manager',
     APPROVED_BROKER_LIST: 'https://www.gov.uk/government/publications/uk-export-finance-insurance-list-of-approved-brokers/export-insurance-approved-brokers',
     PROPOSAL_FORM:
-    'https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1075267/10489_UKEF_Export_Insurance_Proposal_Form_20220513-fillable.pdf',
+      'https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1075267/10489_UKEF_Export_Insurance_Proposal_Form_20220513-fillable.pdf',
     NBI_FORM:
       'https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1041659/export-insurance-non-binding-indication-request-form_20170609.pdf',
     FULL_APPLICATION: 'https://www.gov.uk/guidance/apply-for-ukef-export-insurance',
@@ -30,7 +30,6 @@ export const LINKS = {
     ACCESSIBILITY_GUIDLINES: 'https://www.w3.org/TR/WCAG21',
     BRIBERY_ACT_2010_GUIDANCE: 'https://www.justice.gov.uk/downloads/legislation/bribery-act-2010-guidance.pdf',
     ICO_MAKE_A_COMPLAINT: 'https://ico.org.uk/make-a-complaint',
-    CALL_CHARGES: 'https://www.gov.uk/call-charges',
     COMPANIES_HOUSE: 'https://find-and-update.company-information.service.gov.uk',
   },
 };

e2e-tests/content-strings/pages/index.js

@@ -2,8 +2,8 @@ import QUOTE_PAGES from './quote';
 import INSURANCE_PAGES from './insurance';
 import { ACTIONS } from '../actions';
 import { LINKS } from '../links';
-import { CONTACT_DETAILS, ROUTES } from '../../constants';
-import { CUSTOMER_SERVICE_CONTACT_DETAILS } from '../contact';
+import { ROUTES } from '../../constants';
+import { CONTACT_DETAILS } from '../contact';
 
 const BUYER_COUNTRY = {
   PAGE_TITLE: 'Where is your buyer based?',
@@ -21,7 +21,8 @@ const CANNOT_APPLY = {
   PAGE_TITLE: 'You cannot apply for UKEF credit insurance',
   REASON: {
     INTRO: 'This is because',
-    UNSUPPORTED_COMPANY_COUNTRY: "you're not exporting from a business base in the UK, Channel Islands or Isle of Man.We can only provide cover for UK businesses.",
+    UNSUPPORTED_COMPANY_COUNTRY:
+      "you're not exporting from a business base in the UK, Channel Islands or Isle of Man.We can only provide cover for UK businesses.",
     UNSUPPORTED_BUYER_COUNTRY_1: 'your buyer is based in',
     UNSUPPORTED_BUYER_COUNTRY_2: 'which we cannot provide cover for.',
     NOT_ENOUGH_UK_GOODS_OR_SERVICES: 'your export contract value is not made up from at least 20% UK goods or services.',
@@ -188,17 +189,13 @@ const CONTACT_US_PAGE = {
   PAGE_TITLE: 'Contact us',
   WHO_TO_CONTACT: 'Who you need to contact depends on your type of query.',
   GENERAL_ENQUIRIES: {
-    HEADING: 'General enquiries or questions about UK Export Finance products',
-    ...CUSTOMER_SERVICE_CONTACT_DETAILS,
+    HEADING: "Questions about an application you're working on or technical issues with the service",
   },
   APPLICATION_ENQUIRES: {
     HEADING: "If you have a question about an application you've submitted",
-    EMAIL: {
-      PREFIX: 'Email: ',
-      VALUE: CONTACT_DETAILS.EMAIL.UNDERWRITING,
-    },
-    QUOTE: 'Quote your application reference number',
   },
+  CONTACT_DETAILS,
+  QUOTE_REFERENCE_NUMBER: 'Quote your application reference number',
 };
 
 const PROBLEM_WITH_SERVICE_PAGE = {

e2e-tests/content-strings/pages/insurance/account/index.js

@@ -1,5 +1,5 @@
 import { INSURANCE_ROUTES } from '../../../../constants/routes/insurance';
-import { CUSTOMER_SERVICE_CONTACT_DETAILS } from '../../../contact';
+import { CONTACT_DETAILS } from '../../../contact';
 import { LINKS } from '../../../links';
 
 const ACCOUNT = {
@@ -141,10 +141,13 @@ const ACCOUNT = {
   },
   MANAGE: {
     PAGE_TITLE: 'Your account',
-    INTRO: 'To update information relating to your account (for example your email address), please contact our customer service helpline.',
-    CUSTOMER_SERVICE: {
-      HEADING: 'UK Export Finance customer service helpline',
-      ...CUSTOMER_SERVICE_CONTACT_DETAILS,
+    INTRO: 'To update information relating to your account (for example your email address),',
+    CONTACT_DETAILS: {
+      ...CONTACT_DETAILS,
+      EMAIL: {
+        ...CONTACT_DETAILS.EMAIL,
+        PREFIX: 'email',
+      },
     },
   },
   SIGNED_OUT: {
@@ -159,7 +162,10 @@ const ACCOUNT = {
       PAGE_TITLE: 'Check your email',
       WE_SENT_LINK_TO: "We've sent you a link to",
       CHECK_YOUR_EMAIL: 'Check your email and follow the link to confirm your email address and reactivate your account.',
-      HAVING_PROBLEMS: 'Having problems?',
+      CONTACT_DETAILS: {
+        ...CONTACT_DETAILS,
+        OUTRO: "if you're still having problems.",
+      },
     },
     VERIFY_EMAIL_EXPIRED_LINK: {
       PAGE_TITLE: 'Your link has expired',

e2e-tests/content-strings/pages/insurance/application-submitted/index.js

@@ -1,4 +1,4 @@
-import { CONTACT_DETAILS, ROUTES } from '../../../../constants';
+import { UKEF_CONTACT_DETAILS, ROUTES } from '../../../../constants';
 import { LINKS } from '../../../links';
 
 const APPLICATION_SUBMITTED = {
@@ -16,8 +16,8 @@ const APPLICATION_SUBMITTED = {
     HAVE_ANY_QUESTIONS: {
       INTRO: 'If you have any questions about your application, email',
       LINK: {
-        TEXT: CONTACT_DETAILS.EMAIL.UNDERWRITING,
-        HREF: `mailto:${CONTACT_DETAILS.EMAIL.UNDERWRITING}`,
+        TEXT: UKEF_CONTACT_DETAILS.EMAIL.UNDERWRITING,
+        HREF: `mailto:${UKEF_CONTACT_DETAILS.EMAIL.UNDERWRITING}`,
       },
     },
   },

e2e-tests/content-strings/pages/insurance/eligibility/index.js

@@ -1,4 +1,4 @@
-import { CONTACT_DETAILS, GBP_CURRENCY_CODE, TOTAL_CONTRACT_VALUE } from '../../../../constants';
+import { UKEF_CONTACT_DETAILS, GBP_CURRENCY_CODE, TOTAL_CONTRACT_VALUE } from '../../../../constants';
 import formatCurrency from '../../../../helpers/format-currency';
 import { ACTIONS } from '../../../actions';
 import { LINKS } from '../../../links';
@@ -43,7 +43,7 @@ export const LONG_TERM_COVER = {
         HREF: ACTIONS.CONTACT_EFM.LINK.HREF,
       },
     },
-    CONTACT_UKEF_TEAM: `or our team at ${CONTACT_DETAILS.EMAIL.UNDERWRITING} if you have any questions.`,
+    CONTACT_UKEF_TEAM: `or our team at ${UKEF_CONTACT_DETAILS.EMAIL.UNDERWRITING} if you have any questions.`,
   },
 };
 
@@ -148,6 +148,6 @@ export const CONTRACT_TOO_SHORT = {
       TEXT: 'your nearest export finance manager',
       HREF: LINKS.EXTERNAL.EXPORT_FINANCE_MANAGERS,
     },
-    TEXT: `to learn more about your options. If you have any questions, get in touch with our team at ${CONTACT_DETAILS.EMAIL.UNDERWRITING}.`,
+    TEXT: `to learn more about your options. If you have any questions, get in touch with our team at ${UKEF_CONTACT_DETAILS.EMAIL.UNDERWRITING}.`,
   },
 };

e2e-tests/content-strings/pages/insurance/index.js

@@ -1,4 +1,4 @@
-import { ROUTES, CONTACT_DETAILS } from '../../../constants';
+import { ROUTES, UKEF_CONTACT_DETAILS } from '../../../constants';
 import { BUTTONS } from '../../buttons';
 import POLICY from './policy';
 import * as ELIGIBILITY_PAGES from './eligibility';
@@ -49,7 +49,7 @@ const NO_ACCESS_APPLICATION_SUBMITTED_PAGE = {
   CONTACT_FURTHER_INFORMATION: 'We will contact you if any further information is required, and when a decision has been made.',
   WITHDRAW:
     'If you would like to withdraw your application or have any other queries, please contact our underwriting team quoting your application reference number:',
-  CONTACT: CONTACT_DETAILS.EMAIL.UNDERWRITING,
+  CONTACT: UKEF_CONTACT_DETAILS.EMAIL.UNDERWRITING,
 };
 
 const INSURANCE = {

e2e-tests/insurance/cypress/e2e/journeys/account/manage/account-manage.spec.js

@@ -1,12 +1,22 @@
 import partials from '../../../../../../partials';
-import manageAccountPage from '../../../../../../pages/insurance/account/manage';
-import { field, intro } from '../../../../../../pages/shared';
+import {
+  emailPrefix,
+  emailLink,
+  field,
+  intro,
+} from '../../../../../../pages/shared';
 import { PAGES } from '../../../../../../content-strings';
 import { INSURANCE_FIELD_IDS } from '../../../../../../constants/field-ids/insurance';
 import { INSURANCE_ROUTES as ROUTES } from '../../../../../../constants/routes/insurance';
 
 const CONTENT_STRINGS = PAGES.INSURANCE.ACCOUNT.MANAGE;
 
+const {
+  PAGE_TITLE,
+  INTRO,
+  CONTACT_DETAILS: { EMAIL },
+} = CONTENT_STRINGS;
+
 const {
   ACCOUNT: {
     CREATE: { YOUR_DETAILS },
@@ -20,8 +30,6 @@ const {
   ACCOUNT: { ACCESS_CODE },
 } = INSURANCE_FIELD_IDS;
 
-const { PAGE_TITLE, INTRO, CUSTOMER_SERVICE } = CONTENT_STRINGS;
-
 context(
   'Insurance - Account - Manage - As an Exporter, I want the service to have a page that shows how I can manage my account, So that I can readily access information on how to manage my account',
   () => {
@@ -87,14 +95,16 @@ context(
           });
         });
 
-        it('renders an introduction', () => {
+        it('renders `intro` copy', () => {
           cy.checkText(intro(), INTRO);
         });
 
-        it('renders a `customer service contact details` section', () => {
-          cy.checkText(manageAccountPage.customerServiceHeading(), CUSTOMER_SERVICE.HEADING);
+        it('renders `email prefix` copy', () => {
+          cy.checkText(emailPrefix(), EMAIL.PREFIX);
+        });
 
-          cy.assertCustomerServiceContactDetailsContent();
+        it('renders `email us` copy', () => {
+          cy.checkLink(emailLink(), EMAIL.VALUE, EMAIL.TEXT);
         });
       });
     });