Merge pull request #177 from WideChat/chat_close_event

Add SNS event on chat close
WideChat · Nov 9, 2022 · 9b4f6f5 · 9b4f6f5
2 parents 3ec783a + 7211a45
commit 9b4f6f5
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Showing 3 changed files with 12 additions and 1 deletion.
diff --git a/enum/Analytics.ts b/enum/Analytics.ts
@@ -7,6 +7,7 @@ export enum EventName {
 	ESCALATION_FAILED_DUE_TO_SAME_TARGET_DEPARTMENT = 'escalation_failed_due_to_same_target_department',
 	ESCALATION_FAILED_DUE_TO_LIVEAGENT_BOT_OFFLINE_OR_DISABLED = 'escalation_failed_due_to_liveagent_bot_offline_or_disabled',
 	ESCALATION_FAILED_DUE_TO_NETWORK_OR_APP_ERROR = 'escalation_failed_due_to_network_or_app_error',
+	CHAT_CLOSED_BY_DF_BOT = 'chat_closed_by_df_bot',
 }
 
 export enum EventCatagory {
@@ -64,4 +65,12 @@ export const Events: Record<string, IAnalyticsEvent> = {
 			failure_reason: 'network/app error in DF app',
 		},
 	},
+	[EventName.CHAT_CLOSED_BY_DF_BOT]: {
+		category: EventCatagory.CHAT_SESSION,
+		eventType: EventType.SESSION,
+		action: 'closed',
+		properties: {
+			close_method: 'df_bot',
+		},
+	},
 };
diff --git a/lib/Room.ts b/lib/Room.ts
@@ -109,6 +109,7 @@ export const closeChat = async (modify: IModify, read: IRead, rid: string, app:
 
 export const sendCloseChatMessage = async (read: IRead, modify: IModify, app: IApp, rid: string) => {
 	const closeChatMessage: string = await getLivechatAgentConfig(read, rid, AppSetting.DialogflowCloseChatMessage);
+	modify.getAnalytics().sendEvent(getEventData(rid, EventName.CHAT_CLOSED_BY_DF_BOT));
 	if (closeChatMessage?.length > 0) {
 		await createMessage(rid, read, modify, { text: closeChatMessage }, app);
 	}

diff --git a/tslint.json b/tslint.json
@@ -14,6 +14,7 @@
 				"ignore-pattern": "^import | *export .*? {"
 			}
 		],
-		"no-bitwise": false
+		"no-bitwise": false,
+        "indent": [true, "tabs", 4]
 	}
 }