A customer service support chatbot for booking hotels and car rentals. Made with AWS Lex and AWS Connect.
To use the support chatbot, follow these steps:
- Specify whether you want to book a
Hotelor aCar. The chatbot has only these 2 intents. - Afterwards, you'll be asked to specify the
Location,Start Date,End Date,Age,Room TypeorCar Type. - Try to answer question with a single or few words (keep it simple). Otherwise, the chatbot will initiate it's fallback intent and end the call.
- You can also perform a
Voice Callwith the chatbot, but ensure your voice is clear.
This section showcases an example use case for the Lex chatbot, keep in mind you can use it to book a hotel in the same manner.
NOTE ❗: Try to follow this conversation path closely otherwise the chatbot'll encounter an error end the convo.
Customer has joined the chat
System Message:
Welcome to Journey Grove! Whether you’re looking for the perfect hotel stay or a reliable car rental, our team is ready to help make your journey smooth and memorable.
Support Bot:
How can we help you today?
Customer:
I want to book a car
Support Bot:
In what city do you need to rent a car?
Customer:
New York
Support Bot:
What day do you want to start your rental?
Customer:
Tomorrow
Support Bot:
What day do you want to return the car?
Customer:
7 days from now.
Support Bot:
How old is the driver for this rental?
Customer:
32
Support Bot:
What type of car would you like to rent? Our most popular options are economy, midsize, and luxury.
Customer:
Economy
Support Bot:
Okay, I have you down for a Economy rental in New York from 2024-12-01 to 2024-12-07. Should I book the reservation?
Customer:
Yes, please.
System Message:
Thank you for choosing Journey Grove! We're glad to have helped with your travel plans. Safe travels, and we look forward to serving you again soon!
Chat has ended! Lastly, this was a fun project 🎉! Feel free to play around with it, but expect things to break if you play too hard 🤣.