A combined list of ServiceNow interview questions. Feel free to contribute! 🎓
- ServiceNow Resume Samples Download
- ServiceNow Admin Interview Questions
- ServiceNow Developer Interview Questions
- ServiceNow Interview Questions on Service Portal
- ServiceNow Incident Management Interview Questions
- ServiceNow Human Resource Service Management Interview Questions
- How to Crack ServiceNow Interview
- ServiceNow CSA Practice Exam Questions
- ServiceNow Versions
Customized Resume Avaiable for
• Business Analyst
• Developers
• Admin
• Tester
• HRSD Developer & Admin
• SecOps Dev & Consultant
ServiceNow Sample Resume Download
- Which role is given to Support users who will work on a ticket?
- If a user with no role logged in in system then where will that user will be landed?
- What is Delegate?
- What will be system name of a newly created table ABC ?
- How can a table be made audited? What is auditing?
- Why do we extend a table while creating a new table?
- If we have to show a module to a particular role only then how can it be done?
- What is Data base views?
- What is isLoading function?
- Can we call GlideRecord() in client script?
- What Is Run script on UI Policy and how does this work?
- What is difference between Service Request and Incident?
- What is category and catalog item?
- How to show a service request only to some set of users or groups?
- Which field differentiates catalog item, order guide and Record Producers?
- Can we write client side scripts in a UI action? If yes How?
- How many types of UI action are there?
- What is the use of order field in a UI action?
- Definition of Generate activity in the workflow?
- What is the use of scratchpad in a workflow?
- Name of a Table related to workflow starts with?
- What is a Wait for condition activity?
- What is difference b/w ACL* and ACL none?
- What are ACL and purpose of ACL’s?
- What is difference between * and None in ACL
- What role we need to create or update an ACL
- Is admin able to create an acl?
- What is inbound email action?
- What is the email address of an instance? Where it is mentioned?
- Tell me about a case where you'd use an asynchronous call
- Difference between * and None acl?
- Explain Scratchpad in Business rules and Workflow
- Explain to me what GlideAggregate does and write me a small query.
- What's a Script Include and how does it make your life easier?
- What's the difference between server and client side scripting in ServiceNow?
- How to calculate the date difference and process no of days open?
- Give me an example of a time you implemented a live list using recordWatch?
- Tell me about a challenging widget you built?
- What do you consider the best feature of Service Portal and why?
- Give me an example of a widget you've built that uses templates?
- Why did you choose templates for that use case instead of inline HTML?
- Tell me about a time you had to make two widgets communicate with each other?
- What is Incident?
- Difference between Incident and Problem?
- Difference between Incident and Request?
- What is Major Incident?
- What is importance of communication in Major Incident?
- What is SLA?
- What is OLA?
- What is Under Pinning Contract?
- What is KPI?
- What is an Outage?
- How did you manage working support team roaster?
- What is workaround mean in Incident Management?
- Difference between impact and urgency?
- How to define the priority of the incident?
- When incident should be converted to problem?
- How to work on repetitive incident?
- How to improve quality of registered incident?
- What you will do if Incident registered but you cannot get in contact with user?
- What is difference between resolved and closed?
- In which scenario Incident can be repopned?
- Which plugin need to activate to access Human Resource Service Management (HRSM) Module?
- What is the stage of HR cases when created?
- What are the two ways to open a new HR case?
- What is the skills field used for?
- Can we specify more than one Skills for a HR Case?
- How can you Add or modify an HR skill?
- What is Center of Excellence (COE) in HRSM?
- What is the difference between Opened For and Subject Person?
- What is Response Template in HRSM?
- How you can escalate an HR Case?
20+ HRSM Interview Questions and Answers
How to crack Service Now Interview
- First review which ServiceNow profile you will be working on, Administrator, Developer, Architect.
- Prepare your resume based on the profile.
- Research the company you will be interviewed for.
- Gain Knowledge about various offering in ServiceNow product.
- Prepare accordingly if interview will be telephonic, online webcam, face to face.
- Prepare commonly asked ServiceNow interview questions.
- Prepare list of questions to Interviewer. • How many clients you will be working for? • How many instances you will be working on?
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
- Mapping fields using the Import Log
- Mapping fields using Transform History
- Mapping fields using an SLA
- Mapping fields using a Field Map
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
- Mapping fields using the Import Log
- Mapping fields using Transform History
- Mapping fields using an SLA
- Mapping fields using a Field Map
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
- Mapping fields using the Import Log
- Mapping fields using Transform History
- Mapping fields using an SLA
- Mapping fields using a Field Map
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
- Mapping fields using the Import Log
- Mapping fields using Transform History
- Mapping fields using an SLA
- Mapping fields using a Field Map
What information does the System Dictionary contain?
- The human-readable labels and language settings
- The definition for each table and column
- The information on how tables relate to each other
- The language dictionary used for spell checking
• Summer 2007 • Fall 2007 • Summer 2008 • Winter 2009 • Spring 2009 • Fall 2009 • Winter 2010 • Spring 2010 • Fall 2010 • Winter 2011 • June 2011 • October 2011