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Source Hubspot: 403 error on sync #12484

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girarda opened this issue Apr 29, 2022 · 0 comments · Fixed by #12711
Closed

Source Hubspot: 403 error on sync #12484

girarda opened this issue Apr 29, 2022 · 0 comments · Fixed by #12711

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@girarda
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girarda commented Apr 29, 2022

A common problem users have with the Hubspot connector is they haven't authorized the required scopes.

While this is a configuration issue, not a system error, this is happening frequently enough that we should improve the flow.

Possible solutions

  1. The check method could try reading data from all the streams to ensure the right permissions are set (we currently only check one)
  2. We could check the authorized scopes and not sync the streams that aren't permitted (similar to what we do for the shopify source
  3. We could catch 403 errors and raise an exception with more details about how the user can troubleshoot the permission issues

Since this is derived from an OC issue we want to resolve, I would favor solution 1.

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