update: Remove contact support for Kafka TS (#519)

docs/products/kafka/concepts/tiered-storage-limitations.md

@@ -4,25 +4,29 @@ title: Trade-offs and limitations
 
 The main trade-off of tiered storage is the higher latency when accessing and reading data from remote storage compared to local disk storage.
 
-Adding local caching can partially mitigate this issue, but it cannot eliminate the latency entirely.
+Adding local caching can partially mitigate this issue, but it cannot eliminate the
+latency entirely.
 
 ## Limitations
 
 - Tiered storage does not support compacted topics.
-- Once enabled, tiered storage for a topic cannot be deactivated. As a workaround,
-  set the local retention to `-2` (the default value) to keep all data available locally.
-  For assistance, contact [Aiven support](mailto:support@aiven.io).
-- Increasing the local retention threshold doesn't move segments
-  already uploaded to remote storage back to local storage. This
-  change only affects new data segments.
-- If you enable tiered storage on a service, you cannot migrate the
-  service to a different region or cloud, except for moving it to a
-  virtual cloud in the same region. For migration to a different
-  region or cloud, contact [Aiven support](mailto:support@aiven.io).
+- After tiered storage is enabled, you cannot disable it. As a workaround
+  to keep all data locally, set the local retention to `-2` (the default value).For
+  further assistance, contact [Aiven support](mailto:support@aiven.io).
+- Increasing the local retention threshold does not move segments already uploaded to
+  remote storage back to local storage. This change only affects new data segments.
+- If tiered storage is enabled, you cannot migrate the service to a different region or
+  cloud, except to a virtual cloud in the same region. For migration assistance,
+  contact [Aiven support](mailto:support@aiven.io).
+- Tiered storage is only available on AWS, GCP, and Azure.
+- If you power off your service with tiered storage enabled, you will permanently
+  lose all remote data. Charges for tiered storage are not applicable while the service
+  is off.
+- Tiered storage is not available on all plans and regions. Check the
+  [plans and pricing page](https://aiven.io/pricing?product=kafka) for supported plans
+  and regions.
 
 ## Related pages
 
 - [Tiered storage in Aiven for Apache Kafka® overview](/docs/products/kafka/concepts/kafka-tiered-storage)
-
-
 - [Enabled tiered storage for Aiven for Apache Kafka® service](/docs/products/kafka/howto/enable-kafka-tiered-storage)

docs/products/kafka/howto/enable-kafka-tiered-storage.md

@@ -13,19 +13,18 @@ Tiered storage significantly improves the storage efficiency of your Aiven for A
 ## Prerequisites
 
 - Access to an Aiven organization and at least one project.
-- Aiven for Apache Kafka® service with Apache Kafka version 3.6 or later. It is
-  recommended to upgrade to the latest default version and apply
+- Aiven for Apache Kafka® service with Apache Kafka version 3.6 or later. Upgrade to the
+  latest default version and apply
   [maintenance updates](/docs/platform/concepts/maintenance-window#maintenance-updates)
-  when using tiered storage for the latest fixes and improvements.
-
-    :::note
-    Tiered storage is not available on all plans and regions. Check the
-    [plans and pricing page](https://aiven.io/pricing?product=kafka)
-    for supported plans and regions.
-    :::
-
+  for the latest fixes and improvements when using tiered storage.
 - [Aiven CLI](/docs/tools/cli).
 
+:::note
+Review the
+[trade-offs and limitations](/docs/products/kafka/concepts/tiered-storage-limitations)
+of tiered storage before enabling it.
+:::
+
 ## Steps to enable tiered storage
 
 <Tabs groupId="setup">
@@ -48,12 +47,6 @@ Tiered storage significantly improves the storage efficiency of your Aiven for A
         to activate it.
      1. Click **Activate tiered storage** in the confirmation window.
 
-:::note
-If tiered storage is not enabled in your project, you cannot access it.
-Contact [Aiven support](mailto:support@aiven.io).
-:::
-
-
 After activating tiered storage for your service and configuring it for your
 [topics](/docs/products/kafka/howto/configure-topic-tiered-storage), you can monitor
 usage and costs in the
@@ -64,12 +57,6 @@ Alternatively, if tiered storage is not yet active for your service, you can ena
 it by selecting **Tiered storage** from the sidebar.
 :::
 
-:::warning
-Powering off your service with tiered storage active results in the permanent loss
-of all remote data. Charges for tiered storage are not applicable while the
-service is off
-:::
-
 </TabItem>
 <TabItem value="CLI" label="CLI">
 

docs/products/kafka/howto/kafka-tiered-storage-get-started.md

@@ -23,8 +23,6 @@ sets up the necessary infrastructure for using tiered storage.
 
 :::note
 
-- If tiered storage is not enabled in your project, you cannot access it.
-  Contact [Aiven support](mailto:support@aiven.io).
 - Aiven for Apache Kafka® supports tiered storage starting from Apache Kafka® version
   3.6 or later. It is recommended to upgrade to the latest default version and apply
   [maintenance updates](/docs/platform/concepts/maintenance-window#maintenance-updates)