feat(client-connect): Adds relatedContactId field to StartOutboundVoi…

…ceContact API input. Introduces PauseContact API and ResumeContact API for Task contacts. Adds pause duration, number of pauses, timestamps for last paused and resumed events to DescribeContact API response. Adds new Rule type and new Rule action.
aws · Dec 15, 2023 · 370ac57 · 370ac57
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diff --git a/clients/client-connect/README.md b/clients/client-connect/README.md
@@ -1444,6 +1444,14 @@ MonitorContact
 
 [Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/MonitorContactCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/MonitorContactCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/MonitorContactCommandOutput/)
 
+</details>
+<details>
+<summary>
+PauseContact
+</summary>
+
+[Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/PauseContactCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/PauseContactCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/PauseContactCommandOutput/)
+
 </details>
 <details>
 <summary>
@@ -1468,6 +1476,14 @@ ReplicateInstance
 
 [Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/ReplicateInstanceCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/ReplicateInstanceCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/ReplicateInstanceCommandOutput/)
 
+</details>
+<details>
+<summary>
+ResumeContact
+</summary>
+
+[Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/ResumeContactCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/ResumeContactCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/ResumeContactCommandOutput/)
+
 </details>
 <details>
 <summary>

diff --git a/clients/client-connect/src/Connect.ts b/clients/client-connect/src/Connect.ts
@@ -712,6 +712,11 @@ import {
   MonitorContactCommandInput,
   MonitorContactCommandOutput,
 } from "./commands/MonitorContactCommand";
+import {
+  PauseContactCommand,
+  PauseContactCommandInput,
+  PauseContactCommandOutput,
+} from "./commands/PauseContactCommand";
 import {
   PutUserStatusCommand,
   PutUserStatusCommandInput,
@@ -727,6 +732,11 @@ import {
   ReplicateInstanceCommandInput,
   ReplicateInstanceCommandOutput,
 } from "./commands/ReplicateInstanceCommand";
+import {
+  ResumeContactCommand,
+  ResumeContactCommandInput,
+  ResumeContactCommandOutput,
+} from "./commands/ResumeContactCommand";
 import {
   ResumeContactRecordingCommand,
   ResumeContactRecordingCommandInput,
@@ -1224,9 +1234,11 @@ const commands = {
   ListViewsCommand,
   ListViewVersionsCommand,
   MonitorContactCommand,
+  PauseContactCommand,
   PutUserStatusCommand,
   ReleasePhoneNumberCommand,
   ReplicateInstanceCommand,
+  ResumeContactCommand,
   ResumeContactRecordingCommand,
   SearchAvailablePhoneNumbersCommand,
   SearchHoursOfOperationsCommand,
@@ -3716,6 +3728,17 @@ export interface Connect {
     cb: (err: any, data?: MonitorContactCommandOutput) => void
   ): void;
 
+  /**
+   * @see {@link PauseContactCommand}
+   */
+  pauseContact(args: PauseContactCommandInput, options?: __HttpHandlerOptions): Promise<PauseContactCommandOutput>;
+  pauseContact(args: PauseContactCommandInput, cb: (err: any, data?: PauseContactCommandOutput) => void): void;
+  pauseContact(
+    args: PauseContactCommandInput,
+    options: __HttpHandlerOptions,
+    cb: (err: any, data?: PauseContactCommandOutput) => void
+  ): void;
+
   /**
    * @see {@link PutUserStatusCommand}
    */
@@ -3761,6 +3784,17 @@ export interface Connect {
     cb: (err: any, data?: ReplicateInstanceCommandOutput) => void
   ): void;
 
+  /**
+   * @see {@link ResumeContactCommand}
+   */
+  resumeContact(args: ResumeContactCommandInput, options?: __HttpHandlerOptions): Promise<ResumeContactCommandOutput>;
+  resumeContact(args: ResumeContactCommandInput, cb: (err: any, data?: ResumeContactCommandOutput) => void): void;
+  resumeContact(
+    args: ResumeContactCommandInput,
+    options: __HttpHandlerOptions,
+    cb: (err: any, data?: ResumeContactCommandOutput) => void
+  ): void;
+
   /**
    * @see {@link ResumeContactRecordingCommand}
    */

diff --git a/clients/client-connect/src/ConnectClient.ts b/clients/client-connect/src/ConnectClient.ts
@@ -457,9 +457,11 @@ import { ListUsersCommandInput, ListUsersCommandOutput } from "./commands/ListUs
 import { ListViewsCommandInput, ListViewsCommandOutput } from "./commands/ListViewsCommand";
 import { ListViewVersionsCommandInput, ListViewVersionsCommandOutput } from "./commands/ListViewVersionsCommand";
 import { MonitorContactCommandInput, MonitorContactCommandOutput } from "./commands/MonitorContactCommand";
+import { PauseContactCommandInput, PauseContactCommandOutput } from "./commands/PauseContactCommand";
 import { PutUserStatusCommandInput, PutUserStatusCommandOutput } from "./commands/PutUserStatusCommand";
 import { ReleasePhoneNumberCommandInput, ReleasePhoneNumberCommandOutput } from "./commands/ReleasePhoneNumberCommand";
 import { ReplicateInstanceCommandInput, ReplicateInstanceCommandOutput } from "./commands/ReplicateInstanceCommand";
+import { ResumeContactCommandInput, ResumeContactCommandOutput } from "./commands/ResumeContactCommand";
 import {
   ResumeContactRecordingCommandInput,
   ResumeContactRecordingCommandOutput,
@@ -845,9 +847,11 @@ export type ServiceInputTypes =
   | ListViewVersionsCommandInput
   | ListViewsCommandInput
   | MonitorContactCommandInput
+  | PauseContactCommandInput
   | PutUserStatusCommandInput
   | ReleasePhoneNumberCommandInput
   | ReplicateInstanceCommandInput
+  | ResumeContactCommandInput
   | ResumeContactRecordingCommandInput
   | SearchAvailablePhoneNumbersCommandInput
   | SearchHoursOfOperationsCommandInput
@@ -1079,9 +1083,11 @@ export type ServiceOutputTypes =
   | ListViewVersionsCommandOutput
   | ListViewsCommandOutput
   | MonitorContactCommandOutput
+  | PauseContactCommandOutput
   | PutUserStatusCommandOutput
   | ReleasePhoneNumberCommandOutput
   | ReplicateInstanceCommandOutput
+  | ResumeContactCommandOutput
   | ResumeContactRecordingCommandOutput
   | SearchAvailablePhoneNumbersCommandOutput
   | SearchHoursOfOperationsCommandOutput

diff --git a/clients/client-connect/src/commands/CreateIntegrationAssociationCommand.ts b/clients/client-connect/src/commands/CreateIntegrationAssociationCommand.ts
@@ -56,7 +56,7 @@ export interface CreateIntegrationAssociationCommandOutput
  *   IntegrationArn: "STRING_VALUE", // required
  *   SourceApplicationUrl: "STRING_VALUE",
  *   SourceApplicationName: "STRING_VALUE",
- *   SourceType: "SALESFORCE" || "ZENDESK",
+ *   SourceType: "SALESFORCE" || "ZENDESK" || "CASES",
  *   Tags: { // TagMap
  *     "<keys>": "STRING_VALUE",
  *   },

diff --git a/clients/client-connect/src/commands/CreateRuleCommand.ts b/clients/client-connect/src/commands/CreateRuleCommand.ts
@@ -50,13 +50,13 @@ export interface CreateRuleCommandOutput extends CreateRuleResponse, __MetadataB
  *   InstanceId: "STRING_VALUE", // required
  *   Name: "STRING_VALUE", // required
  *   TriggerEventSource: { // RuleTriggerEventSource
- *     EventSourceName: "OnPostCallAnalysisAvailable" || "OnRealTimeCallAnalysisAvailable" || "OnRealTimeChatAnalysisAvailable" || "OnPostChatAnalysisAvailable" || "OnZendeskTicketCreate" || "OnZendeskTicketStatusUpdate" || "OnSalesforceCaseCreate" || "OnContactEvaluationSubmit" || "OnMetricDataUpdate", // required
+ *     EventSourceName: "OnPostCallAnalysisAvailable" || "OnRealTimeCallAnalysisAvailable" || "OnRealTimeChatAnalysisAvailable" || "OnPostChatAnalysisAvailable" || "OnZendeskTicketCreate" || "OnZendeskTicketStatusUpdate" || "OnSalesforceCaseCreate" || "OnContactEvaluationSubmit" || "OnMetricDataUpdate" || "OnCaseCreate" || "OnCaseUpdate", // required
  *     IntegrationAssociationId: "STRING_VALUE",
  *   },
  *   Function: "STRING_VALUE", // required
  *   Actions: [ // RuleActions // required
  *     { // RuleAction
- *       ActionType: "CREATE_TASK" || "ASSIGN_CONTACT_CATEGORY" || "GENERATE_EVENTBRIDGE_EVENT" || "SEND_NOTIFICATION", // required
+ *       ActionType: "CREATE_TASK" || "ASSIGN_CONTACT_CATEGORY" || "GENERATE_EVENTBRIDGE_EVENT" || "SEND_NOTIFICATION" || "CREATE_CASE" || "UPDATE_CASE" || "END_ASSOCIATED_TASKS", // required
  *       TaskAction: { // TaskActionDefinition
  *         Name: "STRING_VALUE", // required
  *         Description: "STRING_VALUE",
@@ -86,6 +86,34 @@ export interface CreateRuleCommandOutput extends CreateRuleResponse, __MetadataB
  *           ],
  *         },
  *       },
+ *       CreateCaseAction: { // CreateCaseActionDefinition
+ *         Fields: [ // FieldValues // required
+ *           { // FieldValue
+ *             Id: "STRING_VALUE", // required
+ *             Value: { // FieldValueUnion
+ *               BooleanValue: true || false,
+ *               DoubleValue: Number("double"),
+ *               EmptyValue: {},
+ *               StringValue: "STRING_VALUE",
+ *             },
+ *           },
+ *         ],
+ *         TemplateId: "STRING_VALUE", // required
+ *       },
+ *       UpdateCaseAction: { // UpdateCaseActionDefinition
+ *         Fields: [ // required
+ *           {
+ *             Id: "STRING_VALUE", // required
+ *             Value: {
+ *               BooleanValue: true || false,
+ *               DoubleValue: Number("double"),
+ *               EmptyValue: {},
+ *               StringValue: "STRING_VALUE",
+ *             },
+ *           },
+ *         ],
+ *       },
+ *       EndAssociatedTasksAction: {},
  *     },
  *   ],
  *   PublishStatus: "DRAFT" || "PUBLISHED", // required

diff --git a/clients/client-connect/src/commands/DescribeContactCommand.ts b/clients/client-connect/src/commands/DescribeContactCommand.ts
@@ -74,10 +74,15 @@ export interface DescribeContactCommandOutput extends DescribeContactResponse, _
  * //     AgentInfo: { // AgentInfo
  * //       Id: "STRING_VALUE",
  * //       ConnectedToAgentTimestamp: new Date("TIMESTAMP"),
+ * //       AgentPauseDurationInSeconds: Number("int"),
  * //     },
  * //     InitiationTimestamp: new Date("TIMESTAMP"),
  * //     DisconnectTimestamp: new Date("TIMESTAMP"),
  * //     LastUpdateTimestamp: new Date("TIMESTAMP"),
+ * //     LastPausedTimestamp: new Date("TIMESTAMP"),
+ * //     LastResumedTimestamp: new Date("TIMESTAMP"),
+ * //     TotalPauseCount: Number("int"),
+ * //     TotalPauseDurationInSeconds: Number("int"),
  * //     ScheduledTimestamp: new Date("TIMESTAMP"),
  * //     RelatedContactId: "STRING_VALUE",
  * //     WisdomInfo: { // WisdomInfo

diff --git a/clients/client-connect/src/commands/DescribePromptCommand.ts b/clients/client-connect/src/commands/DescribePromptCommand.ts
@@ -15,7 +15,8 @@ import {
 } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
-import { DescribePromptRequest, DescribePromptResponse } from "../models/models_0";
+import { DescribePromptRequest } from "../models/models_0";
+import { DescribePromptResponse } from "../models/models_1";
 import { de_DescribePromptCommand, se_DescribePromptCommand } from "../protocols/Aws_restJson1";
 
 /**

diff --git a/clients/client-connect/src/commands/DescribeQueueCommand.ts b/clients/client-connect/src/commands/DescribeQueueCommand.ts
@@ -15,7 +15,7 @@ import {
 } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
-import { DescribeQueueRequest, DescribeQueueResponse } from "../models/models_0";
+import { DescribeQueueRequest, DescribeQueueResponse } from "../models/models_1";
 import { de_DescribeQueueCommand, se_DescribeQueueCommand } from "../protocols/Aws_restJson1";
 
 /**

diff --git a/clients/client-connect/src/commands/DescribeRuleCommand.ts b/clients/client-connect/src/commands/DescribeRuleCommand.ts
@@ -56,13 +56,13 @@ export interface DescribeRuleCommandOutput extends DescribeRuleResponse, __Metad
  * //     RuleId: "STRING_VALUE", // required
  * //     RuleArn: "STRING_VALUE", // required
  * //     TriggerEventSource: { // RuleTriggerEventSource
- * //       EventSourceName: "OnPostCallAnalysisAvailable" || "OnRealTimeCallAnalysisAvailable" || "OnRealTimeChatAnalysisAvailable" || "OnPostChatAnalysisAvailable" || "OnZendeskTicketCreate" || "OnZendeskTicketStatusUpdate" || "OnSalesforceCaseCreate" || "OnContactEvaluationSubmit" || "OnMetricDataUpdate", // required
+ * //       EventSourceName: "OnPostCallAnalysisAvailable" || "OnRealTimeCallAnalysisAvailable" || "OnRealTimeChatAnalysisAvailable" || "OnPostChatAnalysisAvailable" || "OnZendeskTicketCreate" || "OnZendeskTicketStatusUpdate" || "OnSalesforceCaseCreate" || "OnContactEvaluationSubmit" || "OnMetricDataUpdate" || "OnCaseCreate" || "OnCaseUpdate", // required
  * //       IntegrationAssociationId: "STRING_VALUE",
  * //     },
  * //     Function: "STRING_VALUE", // required
  * //     Actions: [ // RuleActions // required
  * //       { // RuleAction
- * //         ActionType: "CREATE_TASK" || "ASSIGN_CONTACT_CATEGORY" || "GENERATE_EVENTBRIDGE_EVENT" || "SEND_NOTIFICATION", // required
+ * //         ActionType: "CREATE_TASK" || "ASSIGN_CONTACT_CATEGORY" || "GENERATE_EVENTBRIDGE_EVENT" || "SEND_NOTIFICATION" || "CREATE_CASE" || "UPDATE_CASE" || "END_ASSOCIATED_TASKS", // required
  * //         TaskAction: { // TaskActionDefinition
  * //           Name: "STRING_VALUE", // required
  * //           Description: "STRING_VALUE",
@@ -92,6 +92,34 @@ export interface DescribeRuleCommandOutput extends DescribeRuleResponse, __Metad
  * //             ],
  * //           },
  * //         },
+ * //         CreateCaseAction: { // CreateCaseActionDefinition
+ * //           Fields: [ // FieldValues // required
+ * //             { // FieldValue
+ * //               Id: "STRING_VALUE", // required
+ * //               Value: { // FieldValueUnion
+ * //                 BooleanValue: true || false,
+ * //                 DoubleValue: Number("double"),
+ * //                 EmptyValue: {},
+ * //                 StringValue: "STRING_VALUE",
+ * //               },
+ * //             },
+ * //           ],
+ * //           TemplateId: "STRING_VALUE", // required
+ * //         },
+ * //         UpdateCaseAction: { // UpdateCaseActionDefinition
+ * //           Fields: [ // required
+ * //             {
+ * //               Id: "STRING_VALUE", // required
+ * //               Value: {
+ * //                 BooleanValue: true || false,
+ * //                 DoubleValue: Number("double"),
+ * //                 EmptyValue: {},
+ * //                 StringValue: "STRING_VALUE",
+ * //               },
+ * //             },
+ * //           ],
+ * //         },
+ * //         EndAssociatedTasksAction: {},
  * //       },
  * //     ],
  * //     PublishStatus: "DRAFT" || "PUBLISHED", // required

diff --git a/clients/client-connect/src/commands/ListIntegrationAssociationsCommand.ts b/clients/client-connect/src/commands/ListIntegrationAssociationsCommand.ts
@@ -69,7 +69,7 @@ export interface ListIntegrationAssociationsCommandOutput
  * //       IntegrationArn: "STRING_VALUE",
  * //       SourceApplicationUrl: "STRING_VALUE",
  * //       SourceApplicationName: "STRING_VALUE",
- * //       SourceType: "SALESFORCE" || "ZENDESK",
+ * //       SourceType: "SALESFORCE" || "ZENDESK" || "CASES",
  * //     },
  * //   ],
  * //   NextToken: "STRING_VALUE",

diff --git a/clients/client-connect/src/commands/ListRulesCommand.ts b/clients/client-connect/src/commands/ListRulesCommand.ts
@@ -47,7 +47,7 @@ export interface ListRulesCommandOutput extends ListRulesResponse, __MetadataBea
  * const input = { // ListRulesRequest
  *   InstanceId: "STRING_VALUE", // required
  *   PublishStatus: "DRAFT" || "PUBLISHED",
- *   EventSourceName: "OnPostCallAnalysisAvailable" || "OnRealTimeCallAnalysisAvailable" || "OnRealTimeChatAnalysisAvailable" || "OnPostChatAnalysisAvailable" || "OnZendeskTicketCreate" || "OnZendeskTicketStatusUpdate" || "OnSalesforceCaseCreate" || "OnContactEvaluationSubmit" || "OnMetricDataUpdate",
+ *   EventSourceName: "OnPostCallAnalysisAvailable" || "OnRealTimeCallAnalysisAvailable" || "OnRealTimeChatAnalysisAvailable" || "OnPostChatAnalysisAvailable" || "OnZendeskTicketCreate" || "OnZendeskTicketStatusUpdate" || "OnSalesforceCaseCreate" || "OnContactEvaluationSubmit" || "OnMetricDataUpdate" || "OnCaseCreate" || "OnCaseUpdate",
  *   MaxResults: Number("int"),
  *   NextToken: "STRING_VALUE",
  * };
@@ -59,11 +59,11 @@ export interface ListRulesCommandOutput extends ListRulesResponse, __MetadataBea
  * //       Name: "STRING_VALUE", // required
  * //       RuleId: "STRING_VALUE", // required
  * //       RuleArn: "STRING_VALUE", // required
- * //       EventSourceName: "OnPostCallAnalysisAvailable" || "OnRealTimeCallAnalysisAvailable" || "OnRealTimeChatAnalysisAvailable" || "OnPostChatAnalysisAvailable" || "OnZendeskTicketCreate" || "OnZendeskTicketStatusUpdate" || "OnSalesforceCaseCreate" || "OnContactEvaluationSubmit" || "OnMetricDataUpdate", // required
+ * //       EventSourceName: "OnPostCallAnalysisAvailable" || "OnRealTimeCallAnalysisAvailable" || "OnRealTimeChatAnalysisAvailable" || "OnPostChatAnalysisAvailable" || "OnZendeskTicketCreate" || "OnZendeskTicketStatusUpdate" || "OnSalesforceCaseCreate" || "OnContactEvaluationSubmit" || "OnMetricDataUpdate" || "OnCaseCreate" || "OnCaseUpdate", // required
  * //       PublishStatus: "DRAFT" || "PUBLISHED", // required
  * //       ActionSummaries: [ // ActionSummaries // required
  * //         { // ActionSummary
- * //           ActionType: "CREATE_TASK" || "ASSIGN_CONTACT_CATEGORY" || "GENERATE_EVENTBRIDGE_EVENT" || "SEND_NOTIFICATION", // required
+ * //           ActionType: "CREATE_TASK" || "ASSIGN_CONTACT_CATEGORY" || "GENERATE_EVENTBRIDGE_EVENT" || "SEND_NOTIFICATION" || "CREATE_CASE" || "UPDATE_CASE" || "END_ASSOCIATED_TASKS", // required
  * //         },
  * //       ],
  * //       CreatedTime: new Date("TIMESTAMP"), // required