📝 Update FAQ

apps/docs/docs/faq.md

@@ -1,30 +1,15 @@
 # FAQ
 
-## How do I move my typebots from the old version to the new version?
+## Why some of my results are empty?
 
-Because Typebot is built on a new infrastructure that allows maximum freedom and performance, you won't be able to migrate your typebots from v1 to v2.
-Rest assured, 1.0 bots will still be available.
+Your typebot collects results as soon as your user answers the first input. If other inputs have a blank answer, it means the user never answered them and left the bot.
 
-The best strategy is to keep your v1 bots in v1 and create your new bots on v2 😃
+## How can I delete a block or an edge?
 
-## I can't see my previously created bots! 😱
-
-It's because they now reside in v1 located at https://old.typebot.io.
-
-## What's the difference between v1 and v2?
-
-Typebot 2.0 is a brand new building experience that allows you to create unique personalized experience without having to scratch your head 😄
-
-It is also built a more powerful and scalable infrastructure that unlocks many possible future features
-
-## I have a lifetime or pro plan on v1 but I don't have it on v2.
-
-Try to click again on the “Create my account” button on the email I sent you (with subject "Unlock your Typebot 2.0 plan"). It should unlock your plan.
-
-Otherwise, shoot an email to support@typebot.io with the email associated to your v1 account.
+You can right-click on most elements in the graph to open up a contextual menu.
 
 ## Is human takeover is available on Typebot?
 
-No, Typebot is specifically built for async chats. I believe Live Chat is a whole other product.
+Live chat is not natively integrated. Typebot is specifically built for async chats. You can still have a human takeover feature using the [Chatwoot block](/editor/blocks/integrations/chatwoot). It will open a Chatwoot live chat box whenever the block is hit.
 
-You can still implement great customer support with Typebot by using a ticketing system such as [Freshdesk](https://freshdesk.com/) or [Zendesk](https://www.zendesk.com/). You can create a ticket each time your user answers the bot.
+You can also implement great customer support with Typebot by using a ticketing system such as [Freshdesk](https://freshdesk.com/) or [Zendesk](https://www.zendesk.com/). You can create a ticket each time your user answers the bot.