Create GA Board #39
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Create GA Board #39
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Added GA Board as a panel on the main screen so GAs can view the board while serving / monitoring the queues. *Table columns* Staff member: username Service: the service_name for the service_request they're serving, if any. Only tracks citizens in `Being Served` state Wait time: (begin_service period start_time) - ticket_create_time Serving time: now() - (begin_service period start_time) Citizen comments: the comments for the citizen they are serving (if any). Only tracks citizens in `Being Served` state *Aggregate Data* Customers waiting: all customers in the "waiting" state (reception offices only) Customers on hold: all customers in the "hold" state (non-reception offices only) Total number of csrs: all csrs attached to that office Serving csrs: CSRs who have an active service request that is in the "Being Served" state
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May 3, 2020
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Added GA Board as a panel on the main screen so GAs can view the board while serving / monitoring the queues.
Table columns
Staff member: username
Service: the service_name for the service_request they're serving, if any. Only tracks citizens in
Being ServedstateWait time: (begin_service period start_time) - ticket_create_time
Serving time: now() - (begin_service period start_time)
Citizen comments: the comments for the citizen they are serving (if any). Only tracks citizens in
Being ServedstateAggregate Data
Customers waiting: all customers in the "waiting" state (reception offices only)
Customers on hold: all customers in the "hold" state (non-reception offices only)
Total number of csrs: all csrs attached to that office
Serving csrs: CSRs who have an active service request that is in the "Being Served" state