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Warn users that the recovery key / backup does not actually back up their BAT balance (only their estimated ad earnings) #10021
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Marking as |
Verified passed with
Verified test plan from brave/brave-core#5958
For Test plan 2 from the spec:
The following are existing open/related issues (confirmed with @NejcZdovc & @mandar-brave as appropriate)
Also spot checked the following upgrade scenarios:
Verification passed on
For Test plan 2 from the spec: Verification passed on
For Test plan 2 from the spec: |
Description
Since v1.3, BAT is stored and calculated locally as part of the browser's data. However, the backup/recovery key option still exists in the browser and leads users to believe that it will back up their BAT balance. In reality, the recovery key only backs up their "estimated ad earnings this month" counter, which is determined server-side.
This is deeply confusing to users, and many users are left puzzled and upset after they find out that they can only restore
0.0 BAT
of their previous balance.A very large number of users have been affected by this. For one example: https://www.reddit.com/r/BATProject/comments/gu182q/all_my_bats_are_gone_after_recovery/
Possible Solution
Although this may be solved in the future with a later implementation of Sync v2 that works with Brave Rewards data, an interim solution is required.
For example, we can provide appropriate messaging warning users of the recovery feature and its limits.
A more limiting solution would be to hide or remove the backup feature completely (like on iOS and Android).
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