All Pages White, Maybe Crash?

[Pontianak]

So it looks like Brave has started not rendering/loading webpages, or certain menus such as the settings menu. The page will just be a solid white, and the tabs title will eventually change to about:error, but not right away. Ctrl-A and Ctrl-Alt-J do nothing. Reinstall did not resolve either.

Expected behavior:

• Platform: Win 10 64bit
• Brave Version: 0.12.1
• Steps to reproduce:
  1. Open Brave
  2. Try to load any webpage, including the home page.
  3. Bug happens. Never successfully loads any pages.
  4. Clicking the lastpass icon just brings up a blank white box in the lower right corner of the browser window. As I can't get into settings, I can't disable it.
  5. The green number in the upper left corner. I think this is related to the Nvidia Geforce Experience FPS overlay in games. I disabled the FPS overlay but the number still appears and the number randomly changes live as you're doing things. It's never stopped me from browsing before so... I dunno.

[MikeFoden]

I'm also experiencing this issue. Only started occurring once the latest Windows Anniversary Update installed.

A re-install did not work.

[bsclifton]

Pontianak @MikeFoden would you all be able to provide more information about your system? For example, I'm interested in what kind of video card you have and what display driver you're using. You should be able to see the info in device manager or by using a utility like dxdiag

One thing that's worth a shot (to help us collect more info) would be to start Brave via command line and see if anything is output. Here's how you do that:

1. Start > Run, cmd.exe
2. cd "%userprofile%\AppData\Local\brave\app-0.12.1"
3. Brave.exe

Once the tabs load and you're seeing the above, please go back to the command window and see if there are any logs. Additionally, you can check the electron renderer's logs by pressing Shift + F8. This will pop up a dev toolkit on the right (toolkit is for Brave, not for the websites you are viewing). In there, go to the console tab and see if there are any logs

@MikeFoden Good to know that Brave worked at least before the anniversary update. I'm hoping more info can be uncovered so we can get you all up and running 😄

[MikeFoden]

@bsclifton My video card is a Nvida Geforce GTX 850M. As for the console output, all I received was

running without secp256k1 acceleration

I cannot get the Electron Renderer's logs to load either. Any page load will throw a blank about:error page.

[willy-b]

I'm seeing this intermittently too on recent master (commit f51e1a3) , Ubuntu 14.04.
Hardware: Lenovo Ideapad with integrated graphics (Haswell-ULT Integrated Graphics Controller, Lenovo Device 3978).

[luixxiul]

@willy-b do you see the issue just recently? I was wondering if this was related with #1471.

[willy-b]

I saw this earlier this week, and went back to an earlier commit which seemed to fix it.

Minutes ago, though I got a clue that this is related to webpack. browser-laptop/app/extensions/brave/gen was not getting re-generated by npm run watch. Running npm postinstall before npm run watch seemed to fix.

[ConorIA]

I've been experiencing this too on Manjaro Linux. In my case, I suspect that it started after changing from the proprietary catalyst drivers to the open source ati driver. I also updated my X-org server to 1.18.x.

The interesting thing is that the page does load, it just fails to display the content.

Even the links are 'clickable', but they will send you to another blank page.

Only message on the console is:

no pubinfo avaialble   chrome-extension://mnojpmjdmbbfmejpflffifhffcmidifd/content/scripts/pageInformation.js:139 

I have not encountered this issue on my laptop, which uses the Nvidia-340xx proprietary drivers (also Manjaro Linux)

EDIT: I should mention, I am using Brave 0.12.1 from the AUR (binary).

[lo-co]

I am seeing this too on Windows 10, NVIDIA Geforce 745M and Brave v0.12.1. This issue usually pops up after the browser has been open a while but inactive (as in, computer may have gone to sleep). I believe that I am also seeing this on Ubuntu 14.x LTS.

[bsclifton]

@Pontianak @lo-co @MikeFoden @ConorIA
We may have found the root cause for this- I can't guarantee we fixed this, but we plan to have a release out sometime soon which does have an important electron fix which caused similar symptoms.

If you're feeling extra Brave, you can try a pre-release version here and report back:
https://github.com/brave/browser-laptop/releases/tag/0.12.3dev-RC5

@willy-b if you redo your npm install on master, you should get the new electron which may or may not fix this.

[willy-b]

@bsclifton, sweet thanks!
I should have updated here, but whatever was causing this for me goes away if I manually do either a npm install (or, to save time, a rm -rf app/extensions/brave/gen/* && npm run postinstall)

[bsclifton]

I've created a brand new wiki entry which I hope helps 😄 Folks, can you please try the following steps for me?

1. Install latest version of Brave (as of now, this is 0.13.0)
2. See if you have the issue; Chromium always includes bug fixes which may resolve the issue
3. If you still have the issue, please close Brave and edit your shortcut to add the command line argument --ignore-gpu-blacklist. Relaunch and see if this resolves the issue
4. If this does not resolve the issue, please edit the shortcut and instead try --disable-gpu

Thanks in advance to anyone who can try this- your time is very much appreciated and will help other users.

cc: @willy-b @lo-co @ConorIA @MikeFoden @Pontianak

[dsbw]

I'm using 0.13.5, which I believe is the latest.

Tried the switches from the command-line to no effect. Tried by editing shortcut, just in case there was some difference. (There wasn't.) Got a bunch of errors on the command-line:

[10920:14332:0307/205703.015:ERROR:CONSOLE(0)] "(WEBUI context) chrome://brave/C
:/Users/edward/AppData/Local/brave/app-0.13.5/resources/app.asar/app/extensions/
brave/gen/app.entry.js:67746: Uncaught TypeError: Cannot read property 'getIn' o
f undefined{TypeError: Cannot read property 'getIn' of undefined
at NavigationBar.get publisherId [as publisherId] (chrome://brave/C:/Users/e
dward/AppData/Local/brave/app-0.13.5/resources/app.asar/app/extensions/brave/gen
/app.entry.js:67746:36)
at NavigationBar.get visiblePublisher [as visiblePublisher] (chrome://brave/
C:/Users/edward/AppData/Local/brave/app-0.13.5/resources/app.asar/app/extensions
/brave/gen/app.entry.js:67754:53)
at NavigationBar.get isPublisherButtonEnabled [as isPublisherButtonEnabled]
(chrome://brave/C:/Users/edward/AppData/Local/brave/app-0.13.5/resources/app.asa
r/app/extensions/brave/gen/app.entry.js:67761:63)
at NavigationBar.render (chrome://brave/C:/Users/edward/AppData/Local/brave/
app-0.13.5/resources/app.asar/app/extensions/brave/gen/app.entry.js:67856:30)
at ReactCompositeComponentWrapper._renderValidatedComponentWithoutOwnerOrCon
text (chrome://brave/C:/Users/edward/AppData/Local/brave/app-0.13.5/resources/ap
p.asar/app/extensions/brave/gen/app.entry.js:45757:31)
at ReactCompositeComponentWrapper._renderValidatedComponent (chrome://brave/
C:/Users/edward/AppData/Local/brave/app-0.13.5/resources/app.asar/app/extensions
/brave/gen/app.entry.js:45780:33)
at ReactCompositeComponentWrapper.performInitialMount (chrome://brave/C:/Use
rs/edward/AppData/Local/brave/app-0.13.5/resources/app.asar/app/extensions/brave
/gen/app.entry.js:45320:31)
at ReactCompositeComponentWrapper.mountComponent (chrome://brave/C:/Users/ed
ward/AppData/Local/brave/app-0.13.5/resources/app.asar/app/extensions/brave/gen/
app.entry.js:45216:22)
at Object.mountComponent (chrome://brave/C:/Users/edward/AppData/Local/brave
/app-0.13.5/resources/app.asar/app/extensions/brave/gen/app.entry.js:14084:36)
at ReactDOMComponent.mountChildren (chrome://brave/C:/Users/edward/AppData/L
ocal/brave/app-0.13.5/resources/app.asar/app/extensions/brave/gen/app.entry.js:4
8933:45)}", source: chrome://brave/C:/Users/edward/AppData/Local/brave/app-0.13.
5/resources/app.asar/app/extensions/brave/index.html (0)
[10920:14332:0307/205703.080:ERROR:CONSOLE(45703)] "Uncaught TypeError: Cannot r
ead property '_currentElement' of null", source: chrome://brave/C:/Users/edward/
AppData/Local/brave/app-0.13.5/resources/app.asar/app/extensions/brave/gen/app.e
ntry.js (45703)
[10920:14332:0307/205703.241:ERROR:CONSOLE(46384)] "Uncaught TypeError: Cannot r
ead property '_idCounter' of null", source: chrome://brave/C:/Users/edward/AppDa
ta/Local/brave/app-0.13.5/resources/app.asar/app/extensions/brave/gen/app.entry.
js (46384)
[10920:14332:0307/205703.263:ERROR:CONSOLE(46384)] "Uncaught TypeError: Cannot r
ead property '_idCounter' of null", source: chrome://brave/C:/Users/edward/AppDa
ta/Local/brave/app-0.13.5/resources/app.asar/app/extensions/brave/gen/app.entry.
js (46384)
[10920:14332:0307/205706.507:ERROR:CONSOLE(46384)] "Uncaught TypeError: Cannot r
ead property '_idCounter' of null", source: chrome://brave/C:/Users/edward/AppDa
ta/Local/brave/app-0.13.5/resources/app.asar/app/extensions/brave/gen/app.entry.
js (46384)
[10920:14332:0307/205706.606:ERROR:CONSOLE(46384)] "Uncaught TypeError: Cannot r
ead property '_idCounter' of null", source: chrome://brave/C:/Users/edward/AppDa
ta/Local/brave/app-0.13.5/resources/app.asar/app/extensions/brave/gen/app.entry.
js (46384)
[10920:14332:0307/205706.624:ERROR:CONSOLE(46384)] "Uncaught TypeError: Cannot r
ead property '_idCounter' of null", source: chrome://brave/C:/Users/edward/AppDa
ta/Local/brave/app-0.13.5/resources/app.asar/app/extensions/brave/gen/app.entry.
js (46384)
[10920:14332:0307/205708.726:ERROR:CONSOLE(46384)] "Uncaught TypeError: Cannot r
ead property '_idCounter' of null", source: chrome://brave/C:/Users/edward/AppDa
ta/Local/brave/app-0.13.5/resources/app.asar/app/extensions/brave/gen/app.entry.
js (46384)

[bsclifton]

Moving to 0.13.7

[bsclifton]

@dsbw the issue you're reporting should be intermittent (it's a race condition) and can be worked around by turning off Brave Payments for now. We have a fix which will be in our next release (0.14.0)

[bsclifton]

Since this issue is largely related to driver issues (and not the payment issue reported above), I'm going to remove the milestone. As stated above, the wiki entry would be the best case for folks on Linux having the driver issue

[dsbw]

Thanks, @bsclifton--how would I turn off Brave Payments when I have no screen? Is there a command-line switch somewhere?

[bsclifton]

@dsbw I don't think there's an easy way (I can walk you through editing the session file directly, but it would be better to avoid that). You might want to try out latest build (which is a preview build).
https://github.com/brave/browser-laptop/releases/tag/v0.14.0dev-Preview3

Worst case scenario (if you didn't want to run preview software):

• download / install preview build
• launch Brave and disable payments
• exit out and reinstall latest stable version 0.13.5 😄

[bsclifton]

Since we have a documented workaround and also because we're moving to Brave Core and won't be addressing this before then, I believe it makes sense to close this issue