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Version: 1.0.2 from 1st June 2015
Developed by: Evolution Script S.A.C.
Help Desk Software HelpDeskZ

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.

Requirements

HelpDeskZ requires:

  • PHP 5.x
  • MySQL database
  • GD Library (only for captcha verification)
  • Mod_rewrite (only if you want to use permalinks)-

Upgrading

To upgrade your HelpDeskZ from previous versions, please read the file UPGRADING.txt

Installation steps

  • Connect with FTP to the public folder of your server where the rest of your Web site is
  • Create a new folder where you will install HelpDeskZ. Name it anything you like, for example "helpdesk" or "support".
    Example: /public_html/support
    Corresponding URL: http://www.site.com/support
  • Upload all HelpDeskZ files to your server.
  • Open /install in your browser, for example (modify to your URL):
    http://www.site.com/support/install
  • The HelpDeskZ setup script will run. Click INSTALL HELPDESKZ and follow the instructions through License agreement, Check Setup and Database settings.
  • Before closing the install script DELETE the "install" directory from your server!
  • Now it's time to setup your help desk! Open the staff panel in your browser, for example:
    http://www.site.com/support/?v=staff
    Use the login details that you entered in the installation process.
  • Go to Settings -> General to get to the settings page.
  • Take some time and get familiar with all of the available settings. Most of them should be self-explanatory.
  • If you want to use permalinks like http://www.site.com/support/staff/ then you have to enable this option on Settings -> General -> Helpdesk -> Use SEO-friendly URLs
  • Good luck using HelpDeskZ!

Email Piping

HelpDeskZ supports email piping, this allows the auto-creation of tickets from incoming emails to a set email address.

Customize the look

For detailed information please see this knowledgebase article.

Translate HelpDeskZ to your language

To translate HelpDeskZ read How can I translate HelpDeskZ.

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