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Update broken ZenDesk link in offboarding template #2980

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Apr 17, 2024
Merged

Update broken ZenDesk link in offboarding template #2980

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4 changes: 3 additions & 1 deletion .github/ISSUE_TEMPLATE/offboard-team-member.md
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Expand Up @@ -52,7 +52,9 @@ For compliance we need to show that critical offboarding actions happen within 2
If the person offboarding is a contractor, reach out to the COR to ensure any offboarding steps specific to their contract are being completed.

- [ ] Remove their access to [StatusPage](https://manage.statuspage.io/organizations/btc69fwyvjh7/team)
- [ ] Remove their agent access to Zendesk - [switch their role to "end user"](https://cloud-gov.zendesk.com/agent/admin/people)
- [ ] Remove their agent access to Zendesk in [People > Team > Team Members](https://cloud-gov-new.zendesk.com/admin/people/team/members)
- You must be a ZenDesk admin to change users' roles.
- Click (...) next to the person, then "Manage in support", on the left-hand side under "User type", switch to "End user".
- [ ] Remove them from `@cg-team`, `@cg-operators`, and any other `@cg-` teams in the Slack Team Directory [using the three-dot menu (instructions)](https://get.slack.help/hc/en-us/articles/212906697-User-Groups)
- Check one of the following:
- [ ] Temporary federal departure: Remove them all private cloud.gov Slack channels, except `#cg-priv-gov`, so they may continue to receive essential team communications.
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