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Draft content styleguide #3133

Merged
merged 6 commits into from
Sep 26, 2024
Merged

Draft content styleguide #3133

merged 6 commits into from
Sep 26, 2024

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sknep
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@sknep sknep commented Sep 20, 2024

Changes proposed in this pull request:

Adds much more detail and standardizes some voice and tone

security considerations

n/a unless we want to add some security language

@sknep sknep marked this pull request as ready for review September 20, 2024 22:40
ContentGuide.md Outdated Show resolved Hide resolved

## Use these exact strings for tricky product names, abbreviations, and team names
- **Assume everyone is drowning in alphabet soup**: Always use full names on first reference, before using acronyms, except for messages to other TTS audiences. For now, it's usually less relevant to mention that we're within Solutions or FAS.
> "Cloud.gov, part of the Technology Transformation Services (TTS) within GSA, supports federal agencies build secure, resilient web applications."
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Should GSA be the U.S. General Services Administration (GSA)? or should it be called out as an exception to the rule above?

Co-authored-by: Ben Berry <ben.berry@gsa.gov>
Signed-off-by: Sarah Rudder <sknep@users.noreply.github.com>

Active voice is also important for documentation (including compliance documentation). When you state which part of the system is doing which action, this helps readers understand how the system works.

## Use contractions and friendly language
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Why did contractions, abbreviations, and statements v. questions get the axe?

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@kfoley-18F kfoley-18F left a comment

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YESSSSS!!

Thank you for codifying and writing this down!
This is a fabulous update, and will help to bring others into writing consistently (on cg-site, when emailing customers, in preso decks) with a "Cloud.gov" voice.

@kfoley-18F kfoley-18F merged commit b1cece6 into main Sep 26, 2024
@kfoley-18F kfoley-18F deleted the update-styleguide branch September 26, 2024 02:41
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4 participants