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Support -> Allow editing/deleting of comments in support tickets #166

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sei-bstein opened this issue Apr 12, 2023 · 2 comments
Open

Support -> Allow editing/deleting of comments in support tickets #166

sei-bstein opened this issue Apr 12, 2023 · 2 comments
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@sei-bstein
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block: needs triage Needs assessment from the Gameboard team to clarify/prioritize enhancement New feature or request

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@sei-bstein
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From stakeholders:

Ability to edit/delete comments in GB support tickets. Suggest time-boxing this to prevent people from re-writing history. (e.g., you have 5 mins to edit/delete your comment, or it stays forever). Perhaps consider allowing support-staff to have a long time, or allowing admins to delete past 5 mins?? Open to discussion on that.
@sei-bstein sei-bstein added enhancement New feature or request block: needs triage Needs assessment from the Gameboard team to clarify/prioritize labels Apr 12, 2023
@sei-bstein sei-bstein self-assigned this Apr 12, 2023
@sei-bstein sei-bstein mentioned this issue Jan 8, 2024
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@sei-bstein
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We'll address this in stages as time permits. First pass: allow Support users to soft-delete ticket activity. Optionally make soft-deleted activity visible through a sidebar toggle.

@sei-bstein
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This already partially exists on the ticket summary/description. The client permits you to edit these fields for five minutes after creation. We need to expand this:

  • Add to ticket activity
  • Maintain edit history
  • Allow support personnel more flexibility in editing(?)

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block: needs triage Needs assessment from the Gameboard team to clarify/prioritize enhancement New feature or request
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