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Duplication of ticket responses #319

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sei-bstein opened this issue Dec 13, 2023 · 3 comments
Closed

Duplication of ticket responses #319

sei-bstein opened this issue Dec 13, 2023 · 3 comments
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@sei-bstein
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A user reported that their responses on a ticket were being duplicated. (Ticket ID shared internally).

@sei-bstein sei-bstein added bug Something isn't working block: needs triage Needs assessment from the Gameboard team to clarify/prioritize pc5 labels Dec 13, 2023
@sei-bstein sei-bstein self-assigned this Dec 13, 2023
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Currently attributing this to multiple clicks of the form submit button on the ticket form, since we haven't found any other repro. We can address this issue by disabling the button after form submit, as we typically do.

@sei-bstein sei-bstein removed the pc5 label Jan 8, 2024
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To handle accidental duplicate submissions from users (either through manual aware or network hiccups), we'll also allow Support users to delete ticket activity (both their own and from the submitting users). Tracking that need in #166.

@sei-bstein sei-bstein removed the block: needs triage Needs assessment from the Gameboard team to clarify/prioritize label Jan 9, 2024
@sei-bstein sei-bstein added this to the 3.15.0 milestone Jan 24, 2024
@sei-bstein sei-bstein mentioned this issue Jan 24, 2024
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Resolved in 3.15.0.

@sei-bstein sei-bstein mentioned this issue Jan 26, 2024
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