[DOCS-75] Add FAQ content from Zendesk articles

[mjang-cobalt]

I'm putting this PR "on hold" for now, I'm not convinced that FAQs belong in product documentation.

In this PR, I've ported appropriate content from the following Zendesk articles to our documentation Glossary. I've included links to where you can preview how I've incorporated (or have already defined) an item from each article.

Once we've established where the FAQ content is in our documentation, we'll replace the answer to each question with a link to our product docs.

• https://cobaltio.zendesk.com/hc/en-us/articles/360056716512-FAQ-Getting-Started

  • Q: What is an organization?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/glossary/#organization-cobalt-specific
  • Q: How do I add people to my organization?
    • http://localhost:1313/getting-started/glossary/#organization-cobalt-specific
  • Q: What user roles are available?
    • http://localhost:1313/getting-started/glossary/#user-role-cobalt-specific
  • Q: What is an asset?
    • http://localhost:1313/getting-started/glossary/#asset

• https://cobaltio.zendesk.com/hc/en-us/articles/360058263152-Cobalt-FAQ-Platform-and-Pentest-Process

  • The first 4 Qs are duplicates from the previous article
  • Q: What is a credit?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/glossary/#credit-cobalt-specific
  • Q: Where can I see my credit balance?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/glossary/#credit-cobalt-specific
  • Q: How do I add more credits?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/glossary/#credit-cobalt-specific
  • Q: What happens if I have purchased credits but they do not appear on the platform?
    • This would be a bug that I think we can keep in this article
  • Q: What is a pentest brief?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/glossary/#pentest-brief
  • Q: What information should I include on the brief?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/glossary/#pentest-brief
  • Q: How soon can I begin my pentest?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/planning/ (note: the current Zendesk FAQ is out of date)
  • Q: How long is the standard testing engagement?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/planning/
  • Q: How are pentesters selected for my pentest?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/what-to-expect/ (item 4)
  • Q: Is there a way to provide pentesters a walkthrough of my product prior to starting testing?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/assets/asset-description/
  • Q: How do customers communicate and collaborate with pentesters during a pentest?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/what-to-expect/
  • Q: What kind of communication can I expect from pentesters during the pentest?
    • "A: All pentesters will provide at least 4 updates during the 2-week pentest period"
      • Is this still true? If this is part of a contract, I hesitate to include it in technical docs, as contradictions with any contract could be a problem.
  • Q: Do you conduct pentests during holidays?
    • Do we still expect our pentesters to work during holidays? If the answer varies, I'd avoid the question.
  • Q: When do I receive my final report?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/what-to-expect/ (item 11)
  • Q: What kinds of reports do you provide?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/glossary/#pentest-report
  • Q: Are reports customizable?
    • https://deploy-preview-83--cobalt-docs.netlify.app/getting-started/what-to-expect/ (item 10)
  • Q: Is retesting included in my subscription?
    • For now, I'd redirect to https://cobaltio.zendesk.com/hc/en-us/articles/4408839706132-Cobalt-PtaaS-Tiers
  • Q: How do I submit a finding for retest?
    • I'd keep the redirect to https://cobaltio.zendesk.com/hc/en-us/articles/360058383472
  • Q: How long does it take to retest a finding?
    • Does our commitment vary by PtaaS Tier?
  • Q: When can I submit a finding for retesting?
    • Does our commitment vary by PtaaS Tier?
  • Q: What if we determine that a reported vulnerability is a very low risk or can be addressed without a technical fix?
    • See https://developer.cobalt.io/penteststates/

I haven't been able to "port" everything in the second article. If/when we do update the articles, we can replace the answers to each question with:

• Links to appropriate definitions in the glossary
• Links to appropriate sections in the Getting Started Guide.

I have not incorporated known outdated content, such as the 48 hour statement in the "How soon can I begin my pentest?" question. (It now varies by PtaaS tier)

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[mjang-cobalt]

Added do-not-merge label, in case the only "approvals" I get are via (internal) Jira or Slack