Add Help and Support page

.astro/settings.json

@@ -1,5 +1,5 @@
 {
 	"_variables": {
-		"lastUpdateCheck": 1725984102124
+		"lastUpdateCheck": 1729287302509
 	}
 }

.astro/types.d.ts

@@ -318,6 +318,13 @@ declare module 'astro:content' {
   collection: "docs";
   data: InferEntrySchema<"docs">
 } & { render(): Render[".mdx"] };
+"help-and-support.mdx": {
+	id: "help-and-support.mdx";
+  slug: "help-and-support";
+  body: string;
+  collection: "docs";
+  data: InferEntrySchema<"docs">
+} & { render(): Render[".mdx"] };
 "index.mdx": {
 	id: "index.mdx";
   slug: "index";
@@ -433,5 +440,5 @@ declare module 'astro:content' {
 
 	type AnyEntryMap = ContentEntryMap & DataEntryMap;
 
-	export type ContentConfig = typeof import("../src/content/config.js");
+	export type ContentConfig = typeof import("./../src/content/config.js");
 }

astro.config.mjs

@@ -43,6 +43,10 @@ export default defineConfig({
 					label: 'Quick Start',
 					link: 'quickstart/',
 				},
+				{
+					label: 'Help and Support',
+					link: 'help-and-support/',
+				},
 				{
 					label: 'Developing',
 					items: [

src/content/docs/help-and-support.mdx

@@ -0,0 +1,81 @@
+---
+title: Help and Support
+---
+
+import { Aside, CardGrid, Card } from '@astrojs/starlight/components';
+
+## How to get help and support
+
+<CardGrid>
+
+<Card>
+
+The view `HELP AND SUPPORT` provides the initial links to get help and support, should you encounter any issues in Code for IBM i.
+
+</Card><Card>
+
+![](../../assets/help_01.png)
+
+</Card>
+
+</CardGrid>
+
+### Get started
+
+This link will open the documentation for Code for IBM i in your browser, making it easy to go directly from Code for IBM i to the information on how to use it.
+
+### Open official Forum
+
+This link will take you to the Code for IBM i discussions, where you can ask any question on how to use the product.
+
+### Review Issues
+
+If you encounter an issue or have a problem that you suspect may be a bug in Code for IBM i, please use this link for the [Issues section](https://github.com/codefori/vscode-ibmi/issues) in the GitHub repository, where you can see all open and closed issue reports created by the users since the start of the project.
+There is a good chance that your problem has been seen before and a solution or workaround found, or a fix may have been created to solve a similar problem.
+
+### Report an Issue
+
+<Aside type="caution">
+**Do not use the VS Code Issue Reporter (found in Help menu item Report Issue)!**
+
+This issue reporter does not include the configuration and logs necessary to debug your issue, and time will be wasted while the support team will request additional information from you.
+</Aside>
+
+If searching existing issue reports using the link above did not give you the solution to your problem, you can create a new issue report using this link.
+
+<Aside type="tip">
+   Keep your connection to the IBM i system active when creating the issue report (to have all important system information included in the report).
+</Aside>
+
+When you click on `Report an Issue` in the `HELP AND SUPPORT` view, your browser will open the GitHub issues page with a template containing the following information:
+- Code for IBM i version, VS Code version and OS
+- Active extensions
+- Remote system information, e.g. IBM i release, TR level, CCSID, enabled features and more
+- Shell environment
+- Variants (used for CCSID troubleshooting)
+- Errors (the last three commands executed on the server and the result)
+
+You must also provide a title and thorough description of the issue with information on how to recreate the issue encountered.
+
+<Aside type="danger">
+  All issues are available to the public, so any sensitive information must be redacted before submitting the issue report!
+</Aside>
+
+<Aside type="tip">
+   You need to have or create a GitHub account to create an issue report.
+</Aside>
+
+### Download Logs
+
+Often the support team will ask for the full Code for IBM i log to better understand what's happened. For this you can use `Download Logs`.
+This will show a pop-up where you can choose which of the following logs you want to download:
+- Code for IBM i log
+- Debug Service log
+- Debug Service Eclipse Instance log
+
+Next you will be prompted for a directory in which to save a zip file containing the chosen log files.
+After the zip file has been downloaded, you get this message:
+
+![](../../assets/help_02.png)
+
+When you click on `Open`, your file explorer will open with the cursor on the zip file, and you can upload the file to your issue report on Github.