php-glpi-mod

This is a modification for GLPI 10.0.x that allows users to access and open tickets in entities other than the root entity, accessing them through the buttons in the "Home" profile / root entity. The "Home" profile must be configured on the root entity. In this model, users cannot open tickets in the root entity, only in the sub-entities. For this context we consider there are no people managing the root entity, only people in their departments/entities who are responsible only for them.

First you need to make some modifications to GLPI, and then just copy the files suggested in the installation session.

Prerequisites

• A GLPI 10.0.x running instance

Config

The following represents a step by step to configure the glpi installation that will be modified:

1. Organize your entities with at least one root entity and its subentities;
2. Create a "Home" profile;
3. On your "Home" profile main tab, set your fresh "Home" profile as the Default Profile;
4. On your "Home" profile assistance tab, uncheck all the options;
5. Last but not least, access Administration > Users and add the root entity with the home profile;

Install

The install is very easy. First copy the MudarEntidades.php file to the GLPI src/ folder. Then, add the following code to front/helpdesk.public.php:

  if (isset($_SESSION['glpiactiveprofile'])) {
        if ($_SESSION['glpiactiveprofile']['name'] == 'Home'){
            MudarEntidade::show();
        }
  }  

Finally

If everything went well, the user's home screen will look something like this:

Feel free to modify the code as needed !!