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Hybrid template cutting off last row on certain mobile phones #201

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miamimabel opened this issue Nov 27, 2018 · 8 comments
Closed

Hybrid template cutting off last row on certain mobile phones #201

miamimabel opened this issue Nov 27, 2018 · 8 comments

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@miamimabel
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miamimabel commented Nov 27, 2018

template-iphone-outlook
Hello - I am using the Cerberus Hybrid email template and cannot figure out why it is not rendering correctly on a specific phone (looks great everywhere else!)

The email cuts off the last row before the footer; I am attaching a screenshot of the issue.

The email was viewed on an iPhone 7, in the Outlook App, using Verizon.

Thanks in advance!

@TedGoas
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TedGoas commented Nov 28, 2018

@miamimabel This issue has come up before in mobile Outlook but (to my knowledge) has been fixed. I'm having trouble reproducing this with the current Hybrid template (screenshots below).

I noticed you (or your ESP) as inserted some extra unsubscribe code at the bottom of your screenshot, I wonder if that's causing an issue. Can you trying sending yourself a testing using Puts Mail?


What I see:

img_3788
img_3789

@miamimabel
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miamimabel commented Nov 28, 2018 via email

@miamimabel
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miamimabel commented Nov 28, 2018 via email

@TedGoas
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TedGoas commented Nov 28, 2018

@miamimabel I don't see an attachment, can you use the GitHub UI instead of email to post?

@miamimabel
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Sorry about that!

template-issue-outlook-take2

@TedGoas
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TedGoas commented Nov 30, 2018

Just want to let you know I'm not ignoring this but I'm having trouble reproducing it.

As mention above, this has come up before here and here. In fact I thought we fixed it details starting with this comment. Something to try on your end?

It is safe to say you're using a fresh copy of the email templates from this repo?

@TedGoas
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TedGoas commented Dec 20, 2018

@miamimabel I just tested this again and am still having trouble reproducing this. Everything appears in tact (and not cut off) in mobile Outlook in Litmus and on my iPhone (up to date).

Can you please test using a fresh copy of Cerberus? And if you still see this issue, can you let me know what versions are of your OS and Outlook app?

@TedGoas
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TedGoas commented Dec 21, 2018

@miamimabel Hey since I can't repro or get much info on this, I'm gonna close. If this is still an issue, please ping me and I can re-open!

@TedGoas TedGoas closed this as completed Dec 21, 2018
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