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You can use Interface methods to trigger user interface actions on the Inbox page. With these methods, an app can control the visibility of conversation properties, hide or disable buttons, and show dialog boxes and notifications.

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Interface method sample app

This sample app demonstrates interface method on Platform version 3.0 in different modules using the interface methods such as client.interface.trigger('showModal', {}), client.interface.trigger('showConfirm', {}), etc

Module Works in Product
support_ticket Freshdesk
service_ticket Freshservice
deal Freshsales Classic and Freshsales Suite

Files and Folders

.
├── README.md                 A file for your future self and developer friends to learn about app
├── app                       A folder to place all assets required for frontend components
│   ├── index.html            A landing page for the user to use the app
│   ├── scripts               JavaScript to place files frontend components business logic
│   │   └── app.js
│   └── styles                A folder to place all the styles for app
│   │   └── images
│   │       └── icon.svg
│   └── views                 JavaScript to place files frontend components business logic
│       └── modal.html        A modal page for the user to use the app
├── config                    A folder to place all the configuration files
│   └── iparams.json
└── manifest.json             A JSON file holding meta data for app to run on platform

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You can use Interface methods to trigger user interface actions on the Inbox page. With these methods, an app can control the visibility of conversation properties, hide or disable buttons, and show dialog boxes and notifications.

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