Freshdesk Tickets Notifier

Description:

This App notifies the agent via an email about few ticket metrics every day on a scheduled time.

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Module	Works in Product
common	All
support_ticket	Freshservice

Features demonstrated

Feature	Notes
App Setup event	To create a scheduled event to trigger the mail notification.
Scheduled event	To handle the notification which needs to be sent to agent.
Request Method	To call the freshdesk-core api for getting details of all the tickets.
SendGrid Mail	To Send a mail notifying the user about the tickets metrics.
Installation Parameters	To get api keys of sendgrid for sending mail and the freshdesk apikey, email to send from and domain.

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Prerequisites:

1. Make sure you have a trial Freshdesk account created
2. A properly configured Development environment
3. Make sure that you have created an sendgrid account, have api key for the same. (Note: Finish the verify as sender step to send mail.)

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Procedure to run the app:

1. Run the app locally using the command fdk run
2. Go page http://localhost:10001/custom_configs in your browser and setup your sendgrid and freshdesk api, domain credentials.
3. Go to http://localhost:10001/web/test# in your browser, select onAppInstall event and click on simulate to trigger AppSetup Event.
4. User will receive mail notification regarding the ticket metrics everday/hour/minutes as per his configuration. Check the console and mail for the same.

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Project folder structure explained

.
├── README.md                  This file.
├── config                     Installation parameter configs.
│   ├── iparams.json           Installation parameter config in English language.
│   └── iparam_test_data.json  Installation parameter data for local testing.
└── manifest.json              Project manifest.
└── server                     Business logic for remote request and event handlers.
    ├── lib
    │   |__ handle-response.js
    |   |__ mailUtility.js
    |   |__ metricUtility.js
    |
    ├── server.js
    └── test_data
        ├── onAppInstall.json
        ├── onAppUninstall.json
        ├── onContactCreate.json
        ├── onContactUpdate.json
        ├── onConversationCreate.json
        ├── onExternalEvent.json
        ├── onTicketCreate.json
        └── onTicketUpdate.json