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2023 Data Server Not Functioning PostMortem
SophAm1 edited this page Apr 5, 2023
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Here is a page for the postmortem:
Data Pipeline Not Pulling in New Service Request Data for 20XX #1436
Project Name: 311 Data Website New Year Malfunction
Names: Sophie (PM), Eric (PM), Edwin (Engineer), Bryan (Engineer)
Tickets: #1436 (how the 2023 team solved the issue), #1452, #1475 Type of Issue: Engineering Backend
Data of Issue: January 12th, 2023 (website first noted down)
Solved Issue: February 15th, 2023 (when the website was restored)
Duration: Approximately one month to solve the issue