Ticket Viewer for Zendesk

Installation

Before you start, you must have Python 3.5+ on your system.

Go to this project's root directory above the shell and run the code below:

pip install -r requirements.txt

And make a new file named .env on this project's root directory and type below:

SECRET_KEY=HardToGuessSecretString
ZENDESK_SUBDOMAIN=<Subdomain of Zendesk Support Page>
ZENDESK_AGENT_EMAIL=<Agent E-mail>
ZENDESK_AGENT_PASSWORD=<Agent Password>

If your support page's URL is harrydrippin.zendesk.com, your value of ZENDESK_SUBDOMAIN is harrydrippin.

Make sure the "Password Access" option on your API setting was turned on before running this project.

Test and run

You can run the unit test with this code below:

python ticketviewer.py test

And you can run the server with this code below:

python ticketviewer.py run

After running the server, go to http://localhost:5000 to use this system.

Usage

You can see this screen after you went the page above.

You can select the ticket for details.