HZA - Skyconnect "Unsupported Firmware" #119101

edge0815 · 2024-06-07T20:18:32Z

The problem

After Update to core-2024.6.1, the HZA Skyconnect is not recognised anymore. Status on the Zigbee Page is "Unsupported Firmware"
Firmware on the Stick is untouched, since it was shipped. No update available.

What version of Home Assistant Core has the issue?

core-2024.6.1

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

HZA

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

home-assistant · 2024-06-07T22:04:43Z

Hey there @home-assistant/core, mind taking a look at this issue as it has been labeled with an integration (homeassistant_sky_connect) you are listed as a code owner for? Thanks!

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timmills · 2024-06-11T08:22:44Z

I went to the web page: https://skyconnect.home-assistant.io/firmware-update/ updated and no more error messages

…

On Tue, Jun 11, 2024 at 6:04 PM Daniel Wiege ***@***.***> wrote: Some problem here — Reply to this email directly, view it on GitHub <#119101 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAHWNTDJE7Y3P45EGWLRXKDZG2VSLAVCNFSM6AAAAABI7ICJQCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNRQGA3DAMBYGI> . You are receiving this because you commented.Message ID: ***@***.***>

mib1185 · 2024-06-11T08:57:05Z

Hi all,
please use the +1 reaction on the initial post, over "same here" post, thx 👍

home-assistant · 2024-06-11T10:59:28Z

Hey there @dmulcahey, @Adminiuga, @puddly, @TheJulianJES, mind taking a look at this issue as it has been labeled with an integration (zha) you are listed as a code owner for? Thanks!

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Code owners of zha can trigger bot actions by commenting:

@home-assistant close Closes the issue.
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@home-assistant reopen Reopen the issue.
@home-assistant unassign zha Removes the current integration label and assignees on the issue, add the integration domain after the command.
@home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
@home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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mib1185 · 2024-06-11T11:01:19Z

@edge0815 could you please provide the home-assistant.log and the zha debug information as mentioned in the docs?

puddly · 2024-06-11T16:10:32Z

Status on the Zigbee Page is "Unsupported Firmware"

It sounds like you're already using the SkyConnect and have been for some time.

Did you get a SkyConnect discovery and then click "use as Zigbee" while already using the SkyConnect?

edge0815 · 2024-06-12T21:24:04Z

It works again without changing anything. Currently I haven't anything in the logs and forgot to save ealier.
Maybe someone with the same issue can upload?

Tyst · 2024-06-16T09:13:44Z

I'm still having this issue. Should I create a new post?

mib1185 · 2024-06-16T09:17:30Z

no new post, but if you have any helpful information like logfiles (see #119101 (comment)) or more concrete error messages, than please post them here, thx 👍

noxiii · 2024-06-20T04:36:09Z

I had the same issue. From home assistent I got only the information that the firmware is not supported. I found out that I never updatet my skyconnect and still installed version 1.0. and I had configuerd zigbee and openthreat.

I updatet the skyconnect up to 7.0 followd by this github projekt: https://github.com/NabuCasa/universal-silabs-flasher

The stick was usable again but all connection was lost. I restored the last homeassisten backup from before the upgrade to 2024.6 and could also restore all my zigbee device.

I hope this help you.

Tyst · 2024-06-20T06:40:03Z


2024-06-20 16:37:37.019 DEBUG (MainThread) [homeassistant.components.zha.repairs.wrong_silabs_firmware] Failed to probe application type
File "/usr/src/homeassistant/homeassistant/components/zha/repairs/wrong_silabs_firmware.py", line 87, in probe_silabs_firmware_type
2024-06-20 16:37:41.590 DEBUG (MainThread) [homeassistant.components.zha.repairs.wrong_silabs_firmware] Failed to probe application type
File "/usr/src/homeassistant/homeassistant/components/zha/repairs/wrong_silabs_firmware.py", line 87, in probe_silabs_firmware_type

zoechi · 2024-06-20T08:13:58Z

I changed the baud rate to 230400 in OTBR and then the error was gone.
When I later checked the baud rate in OTBR it was 460800 again (after a reboot).
I'm pretty sure I forgot press the "save" button.
Perhaps just loading the OTBR configuration page fixed it.

issue-triage-workflows · 2024-07-04T09:06:48Z

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍
This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

EmielM · 2024-07-16T10:31:46Z

Had a similar issue with home assistant core, enabling debug logging indicated it was a permission problem for the homeassistant user:

2024-07-16 12:25:35.143 DEBUG (MainThread) [zigpy.serial] Opening a serial connection to '/dev/serial/by-id/usb-Nabu_Casa_SkyConnect_v1.0_d61db152f5e1ed11b2b4eb5162c613ac-if00-port0' (115200 baudrate)

PermissionError: [Errno 13] Permission denied: '/dev/serial/by-id/usb-Nabu_Casa_SkyConnect_v1.0_d61db152f5e1ed11b2b4eb5162c613ac-if00-port0'
    self.fd = os.open(self.portstr, os.O_RDWR | os.O_NOCTTY | os.O_NONBLOCK)
              ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Adding the user to the dialout group (and relogging in!) fixed it (debian):

sudo usermod -a -G dialout homeassistant

Hopefully this helps some folks (this is the top Google hit for skyconnect unsupported_firmware).

For home-assistant, it would be a nice improvement to give a better error message in the web UI.

vednolacni · 2024-07-19T21:14:10Z

is there any update on this?

t-luetkenhaus · 2024-08-08T06:42:45Z

In my case I disabled CuXD in Homematic Addon. It seems that this addon is blocking the interface.

mib1185 added the integration: homeassistant_sky_connect label Jun 7, 2024

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mib1185 added the integration: zha label Jun 11, 2024

home-assistant bot assigned dmulcahey, Adminiuga, puddly and TheJulianJES Jun 11, 2024

mib1185 added the needs-more-information label Jun 11, 2024

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issue-triage-workflows bot added the stale label Jul 4, 2024

issue-triage-workflows bot closed this as not planned Won't fix, can't repro, duplicate, stale Jul 11, 2024

github-actions bot locked and limited conversation to collaborators Sep 7, 2024

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HZA - Skyconnect "Unsupported Firmware" #119101

HZA - Skyconnect "Unsupported Firmware" #119101

edge0815 commented Jun 7, 2024

home-assistant bot commented Jun 7, 2024

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This comment was marked as duplicate.

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This comment was marked as duplicate.

timmills commented Jun 11, 2024 via email

mib1185 commented Jun 11, 2024

home-assistant bot commented Jun 11, 2024

mib1185 commented Jun 11, 2024

puddly commented Jun 11, 2024

This comment was marked as duplicate.

edge0815 commented Jun 12, 2024

Tyst commented Jun 16, 2024

mib1185 commented Jun 16, 2024 •

edited

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noxiii commented Jun 20, 2024 •

edited

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Tyst commented Jun 20, 2024

zoechi commented Jun 20, 2024

issue-triage-workflows bot commented Jul 4, 2024

EmielM commented Jul 16, 2024 •

edited

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vednolacni commented Jul 19, 2024

t-luetkenhaus commented Aug 8, 2024

HZA - Skyconnect "Unsupported Firmware" #119101

HZA - Skyconnect "Unsupported Firmware" #119101

Comments

edge0815 commented Jun 7, 2024

The problem

What version of Home Assistant Core has the issue?

What was the last working version of Home Assistant Core?

What type of installation are you running?

Integration causing the issue

Link to integration documentation on our website

Diagnostics information

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

home-assistant bot commented Jun 7, 2024

This comment was marked as duplicate.

This comment was marked as duplicate.

This comment was marked as duplicate.

This comment was marked as duplicate.

timmills commented Jun 11, 2024 via email

mib1185 commented Jun 11, 2024

home-assistant bot commented Jun 11, 2024

mib1185 commented Jun 11, 2024

puddly commented Jun 11, 2024

This comment was marked as duplicate.

edge0815 commented Jun 12, 2024

Tyst commented Jun 16, 2024

mib1185 commented Jun 16, 2024 • edited Loading

noxiii commented Jun 20, 2024 • edited Loading

Tyst commented Jun 20, 2024

zoechi commented Jun 20, 2024

issue-triage-workflows bot commented Jul 4, 2024

EmielM commented Jul 16, 2024 • edited Loading

vednolacni commented Jul 19, 2024

t-luetkenhaus commented Aug 8, 2024

mib1185 commented Jun 16, 2024 •

edited

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noxiii commented Jun 20, 2024 •

edited

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EmielM commented Jul 16, 2024 •

edited

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