How to report an issue

Before posting an issue on the forum please ensure you first read the FAQ to ensure it is not answered there and then copy and paste this template, filled in, to the forum (without doing this you may get no support from the team):

• Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):

• The DNS server set on the ATV (found under the ATV settings > general > network > DNS):

• The local IP address of the device that PlexConnect is installed on:

• The device and operating system (including version number) that PlexConnect is installed on:

• The device and operating system (including version number) that the Plex media server (PMS) is installed on:

• The Plex media server (PMS) version number you are running (do not put 'latest'):

• The local IP address of the device that the Plex media server (PMS) is installed on:

• The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup or a fork.

• The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)

• Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space):

• A detailed description of the issue (the clearer you can make this the better):

• Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:

• shutdown PlexConnect

• in 'Settings.cfg', set loglevel to "High" (note the capital 'H')

• delete the existing log file

• restart PlexConnect

• repeat the issue

• immediately close PlexConnect and post the log.

• in 'Settings.cfg', set the loglevel back to "Normal"