City Hall: Implementation and Training Plan

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Todd Glover edited this page May 26, 2023 · 1 revision

Implementation and Training Plan

Draft

Initial comms

note from JP to describe
- what we are doing
- why
- approx when
- when JP will next update people
- solicit early adopters?

Early Adopters phase

approx 4 staff who will try using the system, probably with paper as backup
looking for bugs and usability enhancements
one-hour walkthrough with them plus availability for support
quick debrief by email/sling after each shift (supplemented by phone if desired)
this phase would last about a week, possibly two
during this time development team would tweak system based on feedback
coordinator/devs would develop visual aids (e.g. wall sheet of usage) and written system documentation
coordinator draft updates to procedures manual as required

Training

group training walkthrough via zoom
written instructions available
covers:
- system startup
- regular use
- workflow
- common problems
  - e.g. forgot to enter a check-in or check-out, wrong data, entered wrong tag, etc
- day-end
- how to report problems or errors

Rollout

coordinator or dev joins each shift's initial use for 1st 2 hours
high dev availability during 1st 2 weeks