[Bug]: Ice Freezing After a reinstall (Built-in upgrade, manually upgrade, downgrade...)

[uprprc777]

Check Existing Issues

• I have checked existing issues, and this issue is not a duplicate

Description

After upgrading Ice using the built-in upgrade feature, the app freezes. While its settings and permissions panels appear, everyting unresponsive, and there is no splitter in the menu bar. By the way, both Accessibility and Screen Recording permissions are granted.

Using macOS "Force quit application" or "Acticity Monitor" to quit (not neccessarily force quit) does not help. When Ice quits and launches again, exactly same problem and behaviors.

The only workaround I’ve found is rebooting the Mac, which temporarily resolves the issue. However, the problem reoccurs during next upgrade.

I’ve encountered this issue at least twice: during the upgrade from version 0.11.2 to 0.11.3, and possibly from 0.11.1 to 0.11.2.

Description (update)

The issue isn’t limited to the built-in update feature, nor is it restricted to updates. Manually deleting the app and reinstalling an older version by dragging it into the Applications folder also results in the same problem. This behavior has been observed on Mac when downgrading Ice from 0.11.4 to 0.11.3.

Also see comment #2371244485.

Steps to Reproduce

1. Upgrading Ice using the built-in upgrade feature.
2. Let it download and click "restart to install".
3. Ice restarts and with its setting and permission panles popped up, but unresponsive.

Ice Version

0.11.3 and others...

macOS Version

14.7

Screenshots

No response

[jordanbaird]

This sounds like a pretty major bug. I'll work on getting a fix for this out as soon as I can.

[christiangierschner]

same here, at least almost...
it doesn't matter which version of ice
but also MacOS 14.7
i upgraded last week and had no prior problems...

[jordanbaird]

@christiangierschner Are you saying you've tried previous versions of Ice that had worked previously on an older macOS version and now it's failing?

[christiangierschner]

yes, 10.5 works, 11.0 too and from 11.1 the pref panel freezes

[jordanbaird]

@christiangierschner Well then it does matter which version of Ice.

[jordanbaird]

I believe I fixed the issue, but I can't reproduce it on either of my machines, so let me know once the next update is out if the problem still happens.

[uprprc777]

Seems to be fixed during upgrade from 0.11.3 to 0.11.4, no freezing this time.

Not really.
After upgrading from version 0.11.3 to 0.11.4, the app no longer freezes upon launch. However, when I navigate to the settings panel and select an item from the sidebar, the app becomes unresponsive and freezes. Force quitting and relaunching the app does not resolve the issue.

Still, rebooting the system seems to be able to fix the problem though maybe until next upgrade...

Even rebooting the system doesn’t solve the problem this time. The settings panel remains broken, even after a restart. Of course quitting and relaunching the app won't help.
To reproduce the issue, you may need to click on different items in the sidebar multiple times or close and reopen the panel until it eventually freezes.

Since I can't find a workaround, I would have to downgrade to 0.11.3 for now.

I attempted to downgrade from version 0.11.4 to 0.11.3 by manually deleting the app, downloading version 0.11.3 from GitHub, and dragging it to the Applications folder. Unfortunately, the app freezes with its settings and permissions panel right after the initial launch following installation similar to the problem during upgrading from 0.11.2 to 0.11.3.
What’s even worse this time is that after a reboot, Ice automatically launches and initially seems to function normally. However, when I open the settings panel and repeatedly click on different items in the sidebar, the app freezes again. I had to force quit Ice, but upon relaunching it, the same issue occurred—it froze with its settings and permissions panel.

Now I have no choice but to try removing everything (e.g., settings, profiles) and performing a clean install to see if this resolves the problem.

Everything seems to be working fine after a clean install. There might be an issue with my settings, but I’m certain I did nothing strange nor fancy.

[uprprc777]

I believe I fixed the issue, but I can't reproduce it on either of my machines, so let me know once the next update is out if the problem still happens.

Request to reopen this issue as it seems to be not fixed yet or even escalated.
Seems to be fixed but has to perform a clean reinstall.

[jordanbaird]

I'm going to treat this as an edge case for now. If people continue to have the same problem, I'll reopen this.

[christiangierschner]

same issue with updates from 0.11.7 upwards, 0.11.6 is working fine

[uprprc777]

same issue with updates from 0.11.7 upwards, 0.11.6 is working fine

If possible, try removing everything (profiles, settings, etc.) and reinstall Ice?
I had a clean reinstall on 0.11.4 and the problem is gone for every upgrade since then.

[christiangierschner]

for the future reader: remove everything from ice (profiles, settings, etc.) and reinstall works

[jordanbaird]

Adding to this: for an easy way to remove everything while uninstalling at the same time, use AppCleaner or PearCleaner. Both are free.