Product image failure when importing through CSV

[flytomek]

Preconditions

1. Magento 2.3.0
2. PHP Version 7.2.13
3. macOS Mojave 10.14.1
4. release with no Sample Data
5. Valid product image under remote URL http://www.tompetty.com/sites/g/files/g2000007521/f/styles/photo-carousel/public/sample1_1.jpg

Steps to reproduce

1. Create CSV file

sku;store_view_code;attribute_set_code;product_type;categories;product_websites;name;description;short_description;weight;product_online;tax_class_name;visibility;price;special_price;special_price_from_date;special_price_to_date;url_key;meta_title;meta_keywords;meta_description;base_image;base_image_label;small_image;small_image_label;thumbnail_image;thumbnail_image_label;swatch_image;swatch_image_label;created_at;updated_at;new_from_date;new_to_date;display_product_options_in;map_price;msrp_price;map_enabled;gift_message_available;custom_design;custom_design_from;custom_design_to;custom_layout_update;page_layout;product_options_container;msrp_display_actual_price_type;country_of_manufacture;additional_attributes;qty;out_of_stock_qty;use_config_min_qty;is_qty_decimal;allow_backorders;use_config_backorders;min_cart_qty;use_config_min_sale_qty;max_cart_qty;use_config_max_sale_qty;is_in_stock;notify_on_stock_below;use_config_notify_stock_qty;manage_stock;use_config_manage_stock;use_config_qty_increments;qty_increments;use_config_enable_qty_inc;enable_qty_increments;is_decimal_divided;website_id;related_skus;related_position;crosssell_skus;crosssell_position;upsell_skus;upsell_position;additional_images;additional_image_labels;hide_from_product_page;custom_options;bundle_price_type;bundle_sku_type;bundle_price_view;bundle_weight_type;bundle_values;bundle_shipment_type;configurable_variations;configurable_variation_labels;associated_skus
b18-r1t01-w0-0m;;Default;virtual;;base;R1 anniversary print T-shirt M;;;;1;Taxable Goods;Not Visible Individually;25.9500;;;;r1-anniversary-print-t-shirt-m;R1 anniversary print T-shirt;;R1 anniversary print T-shirt;;;;;;;;;1/5/19, 1:55 PM;1/5/19, 2:04 PM;;;Block after Info Column;;;;No;;;;;;;;;size=M;999.0000;0.0000;1;0;0;1;1.0000;1;10000.0000;1;1;1.0000;1;1;1;1;1.0000;1;0;0;0;;;;;;;;;;;;;;;;;;;
b18-r1t01-w0-0l;;Default;virtual;;base;R1 anniversary print T-shirt L;;;;1;Taxable Goods;Not Visible Individually;26.9500;;;;r1-anniversary-print-t-shirt-l;R1 anniversary print T-shirt;;R1 anniversary print T-shirt;;;;;;;;;1/5/19, 1:55 PM;1/5/19, 2:04 PM;;;Block after Info Column;;;;No;;;;;;;;;size=L;999.0000;0.0000;1;0;0;1;1.0000;1;10000.0000;1;1;1.0000;1;1;1;1;1.0000;1;0;0;0;;;;;;;;;;;;;;;;;;;
b18-r1t01-w0-1l;;Default;virtual;;base;R1 anniversary print T-shirt XL;;;;1;Taxable Goods;Not Visible Individually;29.9500;;;;r1-anniversary-print-t-shirt-xl;R1 anniversary print T-shirt;;R1 anniversary print T-shirt;;;;;;;;;1/5/19, 1:55 PM;1/5/19, 2:03 PM;;;Block after Info Column;;;;No;;;;;;;;;size=XL;999.0000;0.0000;1;0;0;1;1.0000;1;10000.0000;1;1;1.0000;1;1;1;1;1.0000;1;0;0;0;;;;;;;;;;;;;;;;;;;
@b18-r1t01-w0-0l;;Default;configurable;;base;R1 anniversary print T-shirt;;;;1;Taxable Goods;Catalog, Search;;;;;r1-anniversary-print-t-shirt;R1 anniversary print T-shirt;;R1 anniversary print T-shirt;http://www.tompetty.com/sites/g/files/g2000007521/f/styles/photo-carousel/public/sample1_1.jpg;;http://www.tompetty.com/sites/g/files/g2000007521/f/styles/photo-carousel/public/sample1_1.jpg;;http://www.tompetty.com/sites/g/files/g2000007521/f/styles/photo-carousel/public/sample1_1.jpg;;;;1/5/19, 1:55 PM;1/5/19, 1:55 PM;;;Block after Info Column;;;;Use config;;;;;;;;;;0.0000;0.0000;1;0;0;1;1.0000;1;10000.0000;1;1;1.0000;1;1;1;1;1.0000;1;0;0;0;;;;;;;http://www.tompetty.com/sites/g/files/g2000007521/f/styles/photo-carousel/public/sample1_1.jpg;;;;;;;;;;sku=b18-r1t01-w0-0m,size=M|sku=b18-r1t01-w0-0l,size=L|sku=b18-r1t01-w0-1l,size=XL;size=Size;

2. Go to System > Import with following settings:

Entity Type - products
Import Behavior - add/update
Stop on error
Allowed Errors Count - 10
Field separator - ;
Multiple value separator - ,
Empty attribute value constant - __EMPTY__VALUE__
Fields enclosure - unchecked
Images File Directory - blank

and select CSV file

Expected result

1. Import 3 virtual products and one configurable product with image

Actual result

1. When importing: Following Error(s) has been occurred during importing process: 1. Imported resource (image) could not be downloaded from external resource due to timeout or access permissions in row(s): 4
2. Products are imported but configurable product has no image in Magento (however image has been successfully uploaded to pub/media/import)

[magento-engcom-team]

Hi @flytomek. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me $VERSION instance

where $VERSION is version tags (starting from 2.2.0+) or develop branches (for example: 2.3-develop).
For more details, please, review the Magento Contributor Assistant documentation.

@flytomek do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

[flytomek]

@magento-engcom-team give me 2.3.0 instance

[magento-engcom-team]

Hi @flytomek. Thank you for your request. I'm working on Magento 2.3.0 instance for you

[digikeijs]

@magento-engcom-team give me 2.2.6 instance

[magento-engcom-team]

Hi @digikeijs. Thank you for your request. I'm working on Magento 2.2.6 instance for you

[magento-engcom-team]

Hi @irajneeshgupta. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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[magento-engcom-team]

@irajneeshgupta Thank you for verifying the issue.

Unfortunately, not enough information was provided to created internal ticket. Please consider adding the following:

• Add "Component: " label(s) to this ticket based on verification result. If uncertain, you may follow the best guess
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Once all required information is added, please add label "Issue: Confirmed" again.
Thanks!

[magento-engcom-team]

@irajneeshgupta Thank you for verifying the issue. Based on the provided information internal tickets MAGETWO-97478 were created

[flytomek]

Just quick update from me. Since I haven't received fresh instance, I set up Docker container (alexcheng/magento2 image), reproduced all steps and actual result is the same as above under my local machine.

[azue]

Magento 2.2.7 is also affected.
@magento-engcom-team can you add a Note to the release notes https://devdocs.magento.com/guides/v2.2/release-notes/ReleaseNotes2.2.7CE.html

[magento-engcom-team]

Hi @flytomek. Thank you for your report.
The issue has been fixed in #20127 by @irajneeshgupta in 2.3-develop branch
Related commit(s):

• 7f4dffdbd5b58a39ae043a9b47a5c75e19f6a552

The fix will be available with the upcoming 2.3.1 release.

[magento-engcom-team]

Hi @flytomek. Thank you for your report.
The issue has been fixed in #20329 by @irajneeshgupta in 2.2-develop branch
Related commit(s):

• 40f64f9f70be41d0191246cf9d647d20ee4812a4

The fix will be available with the upcoming 2.2.8 release.

[flytomek]

I've set up fresh Magento 2.3.3 instance on new server and... exactly this issue happened again!